Startup story behind Uniphore Software SystemsApr 29, 2023
heroes with births result young tert 40 years old welcome back you're too young to have seen years this show about
startups is now turning 15 our next guest is a unicorn in the making at least that's what the duo of Omega Dave and Ravi Tsurugi co-founders unifor Software Systems says it's a big bet on the power of speech unifor has created products to recognize regional speech and has created voice biometrics
softwarefor companies with offices in India, the Philippines and the United Arab Emirates. patents let's take a look at the hi
storyof unit 4 we started unifor in 2008 within 6 years since then and the company was incubated at iit madras fair so the initial focus was really cool to see how we could use the power of the vernacular voice to bridge the digital divide that exists in this country so there are 700 million people who don't live in big cities but live in smaller cities and towns but they all have access to a mobile phone now so we wanted see how we could develop. frameworks and platforms to develop applications and services for that segment of the population in that effort we realized that when a murderous voice is the lowest common denominator when it comes to human communication, regardless of economic strata or education levels , people are very comfortable speaking in their local language and this is how the idea of using speech recognition in Indian languages came about. a company that focuses on two core technology areas, the first is speech recognition, which is the ability of a computer to understand human speech, and the second is speech biometrics, which is the ability of a computer to authenticate who is talking and in these two areas the company is constantly investing in R&D we have created IPV all patents as if now the company is working on a SAS subscription or paper based revenue model for the unifor enterprise space has three main products the first is their flagship aluminum ever before I was wondering what call centers do with their well reported conversations.
A product like alumina, which is voice analysis
software, listens to those recorded call center calls and helps agents improve their stamping knowledge and skills, so what amine can do is listen to everything. of these calls in practically a matter of seconds by using voice recognition, we convert speech to text, detect emotions, etc. and then we do intelligent analysis on what word was the behavior of the customers, what was the reaction of the customers after the call, and what would the company do to improve their ability to serve this customer better, this software is available in more of 30 global languages, the software understands 14 Indian vernaculars and many other global maps UNEP or has also developed a Siri-like virtual assistant called Kira which was targeted at enterprise customers as an example, the good news now when an Indian bank wants to reach To consumers in rural areas that are far from the physical bank branch, they can now provide a virtual assistant experience in the local language to tell a customer in Bihar who could pick up the call tell my routes or Nevada go-biz OPR McCarthy and the software magically understands that the command goes to the coal banking system does the financial transaction and basically responds by saying that your transaction has gone through and the final product is the most I would say is interesting in the area of voice biometrics and it's called voice, which is a voice biometric system that captures the characteristics of a caller's voice and can be used as a secure speaker verification system.
The company is very bullish on their b2b business model but staying relevant is key every two quarters we try to find an innovation that is patentable and so we have a roadmap that every three quarters we release a new version that introduces features innovative that we think last at least a year or two ahead of any global competition that we may have a uniform is here to stay for a long time our focus since day one has been B2B as a segment that we have been targeting the big companies right and with that comes a lot of stability well it takes a little while to get the big names in mind but then once it rains for a long time but why does the team look tough five years later as the machines that around us become smarter? smartphone, but now we are realizing that refrigerators and cars are getting smarter;
Also, all the variables that are emerging in the world, the Apple Watch or the Google glass, don't look fused together, and therefore speech will be a very important interface. keep going devices are part of what you know around us we will all have capabilities to understand and respond to each other therefore speech recognition is an extremely important field of technology five years from now that being said it is also a field of technology extremely difficult, right? so there's the complexity of languages, dialects etc. while Apple and Microsoft are doing pretty well in American English we say for Indian vernacular for Asian vernacular there needs to be a different kind of specialization and So it's even positioning itself as the leader of a vernacular speech recognition for some of these use cases five years from now, so the ability to create a unicorn out of this is imminent.
The company today serves over 70 enterprise clients in India Dubai and the Philippines and plans to expand to North America in August sisya well here you are fishing the unifor team all the best and welcome to the young tech club it's time off a break but when we come back please a new guru with an impact in the crowdfunding phase. hi
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