Lemon cars: What you need to know (CBC Marketplace)

this week the market just went completely dead, you buy a car, but

lemon

land, there is a major problem happening this week. Oh, we looked into why automakers aren't helping. Someone

need

s to put an end to a problem any of us could have. We investigate it. a solution for a broken system, you could be a leader and introduce a

lemon

law and then the market failed. Their marketing has certainly gotten to the point where I think they're getting greedy, that's growing, we're taking this faulty car for a risky test drive hey, are you ready, oh really, to find out

what

's up, okay, okay, from the back seat, our videographer records every move we're on the road in Quenelle, British Columbia, is home to the glass walls and his family, but contact us later. buy a new car, their dream car, or so they thought just a month after shelling out $26,000 for a Dodge Journey, well you won't believe

what

happens to Krystal and her son, we're on the highway at speeds of highway and I'll send meat on the The car just stopped and went completely dead, yeah, it kind of hit the gravel shoulder and I had to manually turn it to get it off the side of the road, oh my god, that's what I thought because I had to send myself after me, that was it.

Definitely the scariest day of my life, like all the new car glass was covered under warranty after I brought it in she thought the problem was fixed. Was she wrong? This car has probably been stopped at least about 25 times and is about a year old 25 times. you just got stuck while driving yes while driving its a gamble buying a new car theres a chance you could get stuck with a worthless lemon this vehicle has been nothing but a disappointment just look at these houses Videos some of you sent to the market. It looks like a pretty good vehicle, but don't be fooled.

Very, very cheap dark horse transmission in four years. Your engine light is on and it makes a lot of noise every time you drive. How often do you walk? On the street I saw a car and I was like, “Oh, that was a nightmare” the whole time we ran into Phil Edmundston in Vancouver. He

know

s so much about lemons that he could write a book about it. In fact, he has dozens of books spanning 40 years. small problems I see big problems no wonder he is the king of lemons. I want to tell you a little bit about Crystal's story and what happens when her car stops and just shuts off completely.

So what's Phil's verdict? I think this vehicle is a lemon mainly because it is unreliable, but also because it is dangerous. Generally you buy a car to have a calmer spirit and not be terrified. No one

know

s for sure how many lemons there are out there, but Phil's best estimate would be that one in ten

cars

is so bad that 10% of the

cars

could be lemons, sure that's a lot, the more they get. high-tech cars, the more lemons you see because there are many more things that can go wrong, yes, many of us could get stuck like Cristal in Quenelle.

You keep bringing your car in for repairs, but it keeps stopping, it's so scary to drive, how often is it just out there, not going anywhere, probably six out of seven days a week, you don't drive it, it's parked, Is it parked in the driveway? own expert to replace Reid kanjis and mechanic with over 30 years of experience, he has seen it all. What are you looking for here? You just want to make sure all the connectors are good. It's okay, there's nothing loose. Sometimes these clips come loose and it can cause a stall problem and all that later, Reid plugs the car's computer into his computer to look for clues, if there's something that's not right, he'll pop up here and tell me, hey, days of laziness or days of cable failure, nothing so far. to double check the car's service records at the dealership.

Is there anything about them that stands out to you? He deciphers their codes. Well, this is the first one I looked at here where you know they spent point three on this vehicle. How long does it last? It was 18 minutes 18 minutes 18 months This vehicle stalls Yes, that's right, the dealership spent only 18 minutes trying to fix such a serious problem. It's not enough time David, no, it's not enough time to check a stagnation problem and do you think he's crying? Canada is. helping them make the Dodge Journey they tell me it's the dealer's problem what's the dealer's problem I call the dealer and the dealer says 100 percent it's Chrysler Canada's problem How does that make you feel?

It just makes your stomach turn thank you for calling Regency Chrysler, how can I direct your call? We called the local Crystals dealer. They have looked at the car over and over again and we are in town and wondering if we could stop by and talk to you about what you

need

. I think he's passing by with his car, right, okay, that's great, he'll talk to us, but when we show up, American, it's nice to meet you, just give me a second, okay, they'll just talk to us behind closed doors in the manager's office. and you will hear who. she blames the customer, they don't think she's done enough with us to resolve the problem, really, yeah, how many times does she have to look at him like he can't, facially, he's just throwing away the trash, everything can be fixed.

Phil Edmonson says the glass case is classic glass. They've had the car fixed over and over again, so the dealership says they're trying hard, but they're not trying because if they weren't fixing the car the first time, the second and third time they would get the same results. It's time for the manufacturer Chrysler to come into the picture. We asked Chrysler for an interview but they don't talk, just give us a fine, well, a statement saying that the vehicle exceeds all applicable safety standards. Hmm, how safe would you feel driving a glass car? about to find out remember our road test The car could stop at any moment, so we drive with caution.

It's stressful to drive this car. It's because you never know what's going to happen. Thank you rain. We push the car to the limit. Up and down. Here we go down a slope. Now it's a week of accidents. happens with a vehicle, let's get to the stalling problem, what are you trying to stop here? Okay, we try to restart everything, offer dome reverse, even refueling so far, it doesn't stop, imagine if this stops on this bridge, there is no way to go anywhere on this side. about the situation a bad situation that needs a solution soon what our test reveals I don't know if I give you good news or bad news and we are going to look for answers you can be a leader and bring a law to bc be the first in Canada, why what not to do?

We take a road trip to where the car is King LA and where everyone is protected if their car turns out to be a lemon. A pleasure for the United States. Pleased to meet you. Is this your new car? Yes, it is Christopher Leyva used. drive a different car and you were happy with it for a while. I loved it, yes, when I first bought it. I was excited, it's my dream car, but then a near accident that sounds familiar. Worst. The scary thing that actually happened. I was on a bit of a clear road and the car just stopped while you were on the highway.

I was going 65 miles an hour and the car started making these noises and then it stopped completely and luckily I know I was close to the ramp. I stopped on the exit ramp and that really scared me. Repairs don't work. Months go by and there is no solution, so Christopher hires a lawyer and, thanks to California's lemon law, he gets a full refund. You won't believe it in Canada, only three. weeks was great, you know, and I got all my money back. I received my car payments, my deposit plus interest and heard the minimum on legal fees.

Win or lose. I don't pay anything. You don't pay anything. Zero. Yes. Car owners win because The lemon law puts pressure on car manufacturers. Oh, legal fees in a settlement. We want to meet the man who helped Christopher hit the jackpot. Attorney Norman Tails has helped thousands of lemon owners since the lemon law went into effect 25 years ago. How does the lemon law work? For car owners, once they start manufacturing, a reasonable opportunity arises to remedy their rights and they are entitled to a refund or replacement. It sounds so simple. We have your take on the glass walls storing the BC with a Dodge Journey still stuck.

Do you have the right to a new car? Do you think it's a dream case for me in California? I would take this case in a heartbeat and I can almost assure you that Chrysler would step up and resolve this case very quickly. We tell you that there is not a single lemon law. anywhere in Canada when there is no law in force that grants the guarantee or which manufacturer is responsible for these situations, that is when the consumer can be caught in the middle, like the glass from Los Angeles to the Quenelle field that is sample. where mechanic Farid Can G concludes a four-hour test drive in a glass car, the road test was difficult, it raised more questions than answers, these intimate problems are one of the most difficult problems to solve, okay, and That is the big problem that does not exist.

Patent of this, the computer does not seem to be storing any code or whatever, the computer does not store codes, no wonder cars get stuck is a big puzzle and why Farid says that with this lemon there is only one solution that you must demand to obtain a refund. the vehicle or changing the vehicle, kids, it's very difficult when you get something like this and they can't fix it and they can't do anything for you, it's not their problem, they tell you whose problem it is that they're stuck, and Crystals partner Ian Aller II, says automakers are misleading other Canadians too.

The only thing we find really worrying about this whole situation is that in Canada there is no law that holds them responsible and that is why automobile expert Phil Edmondson says it is time. for lemon laws in Canada to explain things a lemon law defines what is a lemon that requires more than three times of repair is a lemon or your car spends more than 30 days in the shop and still needs a repair is a lemon What it actually does also defines the obligations of the car manufacturers and also tells you what your rights are. Yes, a lemon law would explain when you are entitled to a refund or replacement.

The lemon law is a big stick, whether you wield it or not all players in the automotive industry know it's there and no one wants to get wet with this big stick. We called the British Columbia government to find out why the Crystals province is not implementing a lemon law. We hope someone can call us. In the meantime, please come back so we can arrange an interview. If you're stuck in Park with a lemon, you could try to sue, but that costs money. Automakers tell you to turn to something they're running out of. plan to file your case, you might get a refund, but most likely you will get your car repaired or maybe nothing.

I don't like chamber grease because it doesn't have a prevention aspect like there would be with a lemon law that Canada clearly needs. lemon laws, so we headed to the provincial capital of Crystals, Victoria BC, a minister responsible for Consumer Affairs. Shirley Bond declines our request for an interview, so we track her down. I'm happy in the market wondering why BC doesn't have a lemon law to protect people. those who buy lemon cars show us that we have a consumer protection mandate in British Columbia and you know we are looking at what laws exist in other provinces, but we certainly don't have one currently and that is the point that no law, the lemon law, clearly defining the rights of a car owner and the obligations of a car manufacturer, isn't it time for that?

Well, in fact, we are looking at options that are appropriate for British Columbia, we will continue to do so, but in my opinion, those lemon laws have been in place in the United States for decades, why are you still looking? It seems like we're wandering around too, but I went in there. There is an activist on the forum to introduce a lemon law. You could be a leader in British Columbia and enact a lemon law. Does it look like lemonade is coming soon for people like glass walls or anyone? I wish the management team at Chrysler Canada were in the vehicle the day they installed me as my son, that was definitely the scariest day of my life.

I think they would have given it. for you a new car if they had been in your car, I think so. I think that would have been all the proof they needed, but like the crystal figure, she's out of luck. Things change after we get involved, your local dealership reaches out with an offer to buy back your Dodge Journey cellular glass, a new Dodge Caravan at the same price, so the glassYou're out of luck, but the big picture makes up for lemon laws in Canada so car owners don't get squeezed.