Moving company scams: What you need to know. (CBC Marketplace)

This is one of the engines that moved me this week in Marketplace the Wild Bunch directly, they lied, our Chase car has them in sight. The suspect engines are malfunctioning, so it should start unloading by holding your stuff for ransom. I was at their mercy attacking your stuff grabbing your catch They robbed me right on Broad every day we're tracking them with a hidden camera why you do this to people you gotta stop you gotta stop this we're organizing a house yeah that'll work but This is not There is an Extreme Makeover show. These guys help us set up this house with our accessories.

We have cameras set up. We are going to place more cameras. We borrowed some furniture to set up this house in Toronto's East End. We will have other people. Come in and we'll see

what

happens. A Maverick

company

is on the way and we are going to put them to the test. The bandits are acting like it's the wild west, holding up UPS all over the country without a Sheriff to kick it out. the innocent people of the city are Easy Pickins. I got robbed on Broad every day. The worst thing is that I called them and had them come to my house and Robbie Sean Royal had a problem with the

moving

company

when he moved into his first house and now he wants to help you.

Dodging the bullet I don't want to get hit with hidden charges, you

know

, because I've heard stories and he says no, that's it and I'm like, okay, great. I feel like I've been wrong about how Mia Solomon felt when she. They moved the business from her, said there was no hidden phase and there were many hidden fees. They both got the same deal, an hourly rate plus travel time. Turns out the movers were lying, they lied, it was a robbery and Mia and Sean ended up paying a lot more. than they expected, stop ambushing people with extra charges, it was a nightmare, an absolute nightmare, the team behind this nightmare, husky

moving

, that's who we are hiring, they are based in Toronto.

Megan, who works for us, books our move and gets this. deal and that includes everything okay, we're in the game, you've got a deal, but is there any trick up your sleeve to figure it out? We're bringing in an expert, hey Jim, how's it going? Jim Carney's company has been in business. for a century, welcome to the garage or as I like to call it Mission Control, you are also with the Canadian Movers Association in your seat, thank you, you are sick of companies like husky, there are people who spend the night there. We're about to find out how hoarse moving companies ambush their customers by testing yes, can you hear me loud and clear?

Great, we hooked up Megan, our Marketplace owner, she'll be wearing a camera that looks like a button on her shirt, John, our hidden camera specialist. Be the dude our cameras are rolling it's 11 o'clock we're supposed to be here now Tom they come when the van stops it's clear this isn't your typical moving company okay there's your white van yeah with graffiti on it the side right there's no husky moving company logos or husky moving company uniforms coming to the front door Meg and they're here hi I'm Megan oh hi I'm Sam Sam hi Jessica hi our Marketplace owner explains

what

to do remove the photos everything stays on the wall it stays there More stuff upstairs and some awkward pieces and then there's a bedroom so we think they're ready to start moving.

Can I have a problem when suddenly Sam brings out a new deal and you won't believe what hits us, look what? happens here, it could be a day in charge of the steers, oh that's a surprise, I didn't mention anything, a charge for stairs it's so normal to charge for stairs, absolutely not, they get paid by the hour, every house has stairs, no it's a joke. Sean is on the floor, absolutely fake man. I have never heard of a ladder charge despite protesting, they put it on your bill absolutely ridiculous when we moved in, another surprise, try this and any item weighing over 100 pounds will be charged as yes, item.

They will charge over £100 which again is a complete scam because they didn't mention any of this on the phone, they also didn't mention it to Mia when she called the book her move and the hoarse removal company said no they don't. They don't charge but they charged well, our contract now has charges they didn't tell us about and we are stuck with them so I just have to assign this. This is one of the engines that moved me. Recognize it. That's Sam, one of ours. moving company I signed the contract under duress um I felt like there was a gun to my head refusing to sign means trying to find another moving company and fast almost impossible on moving day he is asking to sign a contract now it seems like it's normal no, she's seeing this contract for the first time they ask her to sign it and she's only seen it for about 20 seconds like most people on moving day we sign ok we're starting to move in now I guess everything What I

need

is a deposit of 250 dollars.

Oh, actually, they didn't say anything about that 250 deposit either. We would never do that on move-in date. We asked for a deposit of 10, but that was long before the move took place. Jim says there is no rule book in the moving business for what Husky does. do, they say it should be banned, no choice, we hand over the deposit and they haven't even touched a piece of furniture yet just when they finally do, here comes the mattress with no plastic bags to protect it so now they just leave. to put it in the truck, you

know

, that's how it's going to get dirty, how careless they are, oh boy, look at the drawers coming out of the dresser, now they have to put that dresser in the truck, no Ram, there's no ramp, oh boy .

Whoa, how can you? They do, they're stuck now every proper moving truck should have a ramp, not much love for the closet, either, this was a five grand antique, if I were the customer right now I'd be oh geez, look at this having a heart, it is not. even our furniture and I'm worried that Mia's heart skipped a beat. I feel cheated when Husky ended. She estimates that three thousand dollars worth of her belongings were damaged. How she looks? There are many heavy things. Heavy things. So a lot of heavy stuff. They are just running up the bill, that's all they are doing in our house.

The Husky bill is about to cause more damage. Remember they are charging for stairs, but not just here at the new place too. I don't know how I could know. Why can't he just count them when he gets there? Our expert believes he knows why he is old. We have all your things. Now pay us all your money. Look, I bet they'll hit her with that. target and hold your products for ransom, that's what I see happening here right now, hold your products for ransom, actually yes, I mean, what they mean, they won't download them until they get paid, it What they demand sounds scandalous, well, it happened to Mia, my things.

I wouldn't get off the truck if I didn't pay I felt like my things my belongings that I paid for were being held hostage in Sean's case they would release him outside it's like putting a gun to my head the beefy motors were armed and I was unarmed I was at their mercy now we we're also on Sam's arm with the bill okay here we go sorry it's 200 for heavy items unbelievable and it's eighty dollars for the stairs the total is 570.65 wow 570 dollars according to your quote Jim says it's more than double what that we should pay and I don't think this is fair this is not what they told me at all.

I don't know why you don't call the company, so Megan calls and now I have this. bill for almost six hundred dollars with additional charges for stairs and heavy items and they didn't tell me anything about this foreigner, yeah sure, if you say so, a break and like Jim suspected we have to pay now so it should be sooner to download. so I have to pay the balance before unloading, don't pay for the stairs and heavy things yourself in this place, if I don't pay all these charges, you will just unload my things here, yes, like in the house, no, but outside to Having the audacity to even say you're going to unload someone's goods on their lawn is simply a moment of disbelief for step two of our plan.

Megan says they will get her money at the new place, the stress she would be going through right now. If I were the awesome customer, okay, they leave, but wait until you see what surprise we have for them, okay, so should I start downloading? If you want to unload the furniture on the street, go ahead when we get back and then why? The vets' investigation left many of you barking angrily abroad. Shady moving companies are emptying the pockets of Canadians across the country. Okay, they're leaving, yeah, so now we're following a sketchy team, our Chase car has them in sight, which made us and a lot of people stiff. hidden charges, we are right behind them, okay, they even threatened to throw out our furniture if we don't pay those fees, the beefy moving companies have gotten their way, but not today, so let's work it out with them, what will they do when?

We turned the tables and refused to pay those additional charges. They have insisted on not unloading the furniture until they are paid. We are not going to pay them. We are in our new place. There is time for the truck to draw up the plan for Megan, our undercover client, the sidewalk in front. The house is where you should do this. Okay, there will be a confrontation in the street? At some point we will go out with the cameras rolling. Megan takes a stance. I will not pay. more money for these additional charges that I didn't agree to, you should have told me before that it's a dead end.

Sam refuses to unload our stuff, puts headquarters back on the line, but Husky won't budge on the bill to pay it. I don't want to pay these charges and for me to make my move, remember we have already paid them $250. We just don't want to pay the charges that they never told us about on the phone, but how they did it. so many huskies put the gun to our heads, that's right, they will bring our furniture back to the first house and unload it and put it back in the house. My name is Tom Harrington and I work for Marketplace on CBC, okay, and we know what.

What are you guys doing and what has your company been doing? How can they walk into a house on moving day to do this to someone I don't know? I want to call the company, let's see, put it on speaker, what kind of operation is it. what you are handling this is not a proper moving company what was explained over the phone the contract over the phone was forty five dollars an hour plus one hour of travel time everything else is included that is what was said by phone that's what she agreed to, these guys hand him a contract that he has 30 seconds to read and he can't see everything in the first place and then they start saying oh we're going to add things like stairs yeah he hung up but the the mysterious man on the phone is calling the shots so he should start unloading if you want to unload the furniture on the street you'll go ahead if that's what you think if that's what you think you should do is that what he said to do Ethan , he will also take legal action again so he will sue her, maybe we should sue this client and I won and I feel good.

Carolutete Bakula was caught with hidden charges. This is outrageous. He did not expect these charges. The judge agreed, saying she slipped away. them in a last minute contract was not fair Carol sued the carriers and Cityhawks storage. Guess who the same people behind the husky Movers are? Sam says he's just following orders even if it means throwing things right in front of our new place. I think we'll have dinner below. the Stars tonight at this point if all the dining room furniture ends up there they have made good on this threat so that's it they'll leave it on the grass yeah watching them in court ain't worth it so we'll pay the Bill whole and we will keep the receipt if we want them to move our things inside, that will cost more, we will not pay anymore, they are getting out of Dodge, but not so fast, the confrontation is not over, we will see it later.

Yes, we follow his truck because it is our best clue to get to the boss. We end up on the outskirts of town, so there are two big Husky moving trucks and we discover a corral of battered trucks abandoned by our movers, but we notice the Husky brand and check back another day. So, there's a Husky moving truck right there and Husky's name on that truck is painted. I wonder what else they are covering up. It's time to gather some answers. Why are you doing this? We have to stop, you have to stop this and then our.

Market research on vet bills continues. We are investigating a shady moving company that is more like a moving company. Target Hoover hit us with hidden charges and threw out our furniture. We called the owner Harpreet Singh. He says they are sincere about the charges, but he refuses to appear on camera. saying that he is in California, we will not give up, although we are planning another moving day, there will be no trucks today, they must be very busy, we hope the trucks come back because when they do, our plan isdeliver our own loads to the burly menacing transporters. to keep Furniture hostage and unprofessional service, we are waiting for another confrontation, but it's almost nightfall, they won't show up, they just came back and there's a sleek black sedan, we've done our homework, it's a company car, is it the owner inside?

What are you doing? I'm Tom Harrington from Marketplace. Okay, and I am. You are with Husky Movers. You are not sure. What are you doing in this parking lot? Just look at it on the chicken here. Yeah, sure, no, no, you're with Husky Movers. what's your name what's your name you won't give us your name but we'll give you our charges this is this is what I'm going to give you this is our this is our bill these are our charges this is to deceive people deceive the public what with charges hidden why are you showing me this?

Because this is what you do to Canadians. You don't answer the question of why you do this to him. People, they have to stop, they have to stop this. I'll just put this on your windshield. He can run but he can't hide. Later, sources tell us that he was Harpreet Singh, the owner of Husky Movers. We left another copy of our invoice to make sure you get the message, but you may have already received it since we started snooping around moving companies. Charges for ladders and heavy items are posted on his website, but remember that in the wild west of the moving business it can be a treacherous path to dodge your own.

Nightmare of the day, here is our survival guide, beware of low prices, you could face hidden charges, then demand a written estimate and a copy of the contract before you move in, get proof that they have insurance to protect you and your things, deposits are usually paid earlier. moving day and do your homework, check out the online reviews please, we're diving back into our research on what you pay at the vet last week. Marketplace brought in Marshall, a real watchdog, to reveal five ways you may be paying too much at the vet according to the In the end, Marshall racked up a bill of over five hundred dollars in questionable charges and, boy, did we hear from you in a of our strongest reactions.

The people at Coast to Coast told us they could relate to being overcharged and they are barking like crazy, they can't believe the level. of discrepancy between pet veterinarians, the government must intervene and regulate this industry as a veterinarian. I found that your program has barely scratched the surface. Veterinary medicine today is mostly about making money. I'm sure we heard from many vets who disagreed with the vets who didn't show up. school for so many years to scam clients, owners are aware of how often veterinarians actually keep costs to a minimum and provide services for free and our investigation continues across the country.

You contributed and shared your own vet bills too and what do they mean? reveal a price range for similar procedures across Canada for a wellness exam that pays between fifty and $81. When it comes to dental cleaning for cats, prices range from $340 for Scout to $654 for Dusty as for x-rays for Dexter owners. spend $143 while Deja vu x-rays cost $257. At the Canadian Veterinary Medical Association, here's what president Jim Berry said: There are many different factors that influence costs, so everything from the cost of life of where you live, if you have factors like what equipment is being used, so the different procedures that are requested and the clients right now basically really expect it and, rightly so, I think having very high quality medications, even So, when it comes to saving money at the vet, it could be worth it. compare prices and you can check out our cross country comparison anytime online next week on Marketplace oh there's that smell again we're back to checking in testing hotels promises wow that doesn't look good does it?

Oh, look at that with your help so The rooms are actually very clean. I couldn't believe my eyes were dirty. The hotels were cleaned. Could this be the same stain as last year? It is possible how much better the cleaner the bathroom looks or the worse. Why hasn't anyone received the message you have? Clean the sheets. Can things get better?