I spent a day with 911 EMERGENCY DISPATCHERS

nine-one-one universal

emergency

number for everyone in the United States and many other regions of the world in 1967 9/11 the national

emergency

number for the United States. allow anyone to dial 9-1-1 numbers from any phone to color link with an emergency dispatch office that can send first responders to the caller's location in case of emergency, but what about these

dispatchers

that Do you speak directly to these panicked callers in life? or -death situations every day my name is anthony padilla and today I will sit down with 911 operators to learn the truth behind this stressful and potentially traumatizing career whether the job of a 911 operator is truly fulfilling or the pain and constant uncertainty of this job leaves these

dispatchers

feeling like mere shells of themselves to psychologically traumatized to eat, sleep or function in their normal lives hi Kristen, hi Melissa, thank you so much for coming, teach me about the wonderful world of 911, go to the dispatchers the way you say that very seriously so what do you consider yourself a 911 operator emergency dispatcher BAM nine one a dispatcher just police dispatcher police dispatcher I only do the police side I don't do the fire side How long have you been working as a dispatcher 20 years 17 years that's older than a couple of people watching this, what does being a dispatcher entail?

We answer Lyons commercial emergency lines or listen to the radio, where all the officers are talking, checking Google Maps, entering all the information into the call, and typing while we do. I'm talking and listening I know what there are like ten screens in front of you I have six seven eight eight screens I can barely concentrate on just watching Netflix Yeah, just on the home screen Yeah, it's a lot. Do you ever find it difficult to separate your The emotions you experience at work and when you come home were, I think, quite hard for a few years because I felt like I didn't know how to separate them and I didn't know what to do for myself about four years ago.

I really started to dig deeper and work on myself and I thought I started listening to people on YouTube talking and I like motivational speeches and I see YouTube doing something good from time to time, amazing things, yeah, what's the process like? training? to become a dispatcher we first train on phones and then radio and that takes six months to a year and then we're on probation for another year after that yeah so how high is that turnover rate ? I would say maybe like 80% don't make it How often do you get pink calls all the time?

How many times a day or how many times an hour? What could I receive but the dials I have an Apple watch with dials like God? People call all day, all day before. we learn more about the wonderful world of 911 operators. I just wanted to thank you for showing such immense support for this series. Every time you watch one of my videos, you are essentially voting for more videos in this series and more topics like this to discuss. I think these messages and the people affected by these topics are super important so thank you for continuing to subscribe and turn on all notifications. so you always see all the videos I make regardless of the YouTube algorithm, plus they want a blacklist that fears or not, we can decide what we want to see, that's all I wanted to say now, relearning about the wonderful 911 world, what is the strangest phone call you have ever seen, a family member found a male family member. members who have a chihuahua.

I need help here please omg yes yes you get weird how often you get an emotionally draining phone call all the time every day every day yes when they are really serious emotional calls like suicidal ones . or the infant death ones, although I sit with you for a while, a long time and some of them you can never forget the screams that you hear, you can't forget and I didn't think about the fact that you hear things happening, not just people talking about them . but you hear things happen if you watched a horror movie and closed your eyes and pretended you were talking on the phone to whoever the victim was and that personal scene and that's it.

I think it would be difficult for me to fall asleep at that time. night, yeah, I mean, the first year or two, that's all I dreamed about was the calls that I had gotten, but as time goes by, you put it behind you and you know that you did what you could do during that time, if that is all. What can you do? Do you think it should be mandatory for 911 operators to take some type of therapy or have some type of outlet for all the stress they endure over time? One of the things we have done in our apartment is I created a quiet room to be a separate room from our break room and the rest of the apartment.

It's just a small one. Maybe it's that big. He has a sofa there. A peaceful place. Yes, it smells relaxing. Yes. A blanket. All good, like a retreat when you are, look because there's a lot going on and sometimes you're not ready to deal with anyone else because there's a lot going on. By law, they have to offer us a private therapist that we can go to voluntarily, yes, but as of right now it's kind of funny that you say that because another dispatcher and I are really trying to implement that into our dispatch policy, we have to be dispatched after something like this, you want it to be mandatory instead of law enforcement police culture.

They put you down if you ask for help, if something bothers you, there is a negative stigma, yes I want help, yes, because we are supposed to be the helpers, we are supposed to know how to handle everything, but you are human. So, yeah, exactly, are there common mistakes that people make when calling 911 because they're getting help as quickly as possible? So when you call 9-1-1, tell us where you are, tell us your address, okay, yeah, the world tell us. where are you please, they watch CSI or all those other crazy shows and say you know where I am and I say no.

It takes me a while to figure out how to know where you are. It's not very precise, it's a computer system, it's a triangulation between three different satellites, and so it could be anywhere inside us, within a range of 10 buildings, and you don't know how many levels there are outside this building. I don't know how many different units there are, you don't know what area of ​​the closet, you don't know where, I'm just making things up, but okay, how do you feel about the way 911 dispatchers are portrayed? and you know, television or movies, so it's not exact, it's not exact, what's the most important thing that I haven't been able to get through as a full episode?

Is his name dad? No, yes, and she always gets up and goes to the scene and acts like no, we don't understand, it seems like the dispatchers go to this, yes, and they go and help and, like Christina Lynch, she wants to know what call you have been and of which you have been most proud. We located someone who needed a medical exam. emergency and we ended up finding him because I didn't know where he was, so he ended up being saved and then the others, I think, are the ones that are seriously suicidal, that we talked them out of until we got the officers. there to give them the help they need.

Natalie wants to know if the calling and ordering pizza trick really works. Yes, we do not have a code at our pizza delivery center. So if I mean is there a reason why you can't talk because I've gotten a few calls like that and they've pretended to be like they're asking for an electrician or whatever, I guess time has passed and you just realize Little things, it could be you. You are able to read people's voices at night. Answer 61 wants to know how you get through those tough calls and what keeps you positive. Something we learned in one of our training classes was just breathing because when you're taking these calls, you know your adrenaline is here and you almost forget to breathe, yeah, yeah, it's almost like a natural human response to be quiet, to slow down. breathing so you can focus on your surroundings and normal, yes, do you feel like dispatchers get the recognition they deserve?

You do not know? It would be nice to be considered lifeguards. You only do it now in Texas and they are trying to pass a bill to make it in California as well, so we'll see if it happens. What's going on? that means that if you were considered a first aid dispatcher, well, it would give us a little more recognition, but we could also receive more support, as you said, for similar therapy issues and our benefits would be a little better and all also because in this At the moment we are basically considered secretaries. Oh, they treat you the same as anyone else.

I'm good, yeah, what would you say to someone who's looking and wants to become a 911 dispatcher, but maybe nervous about the stress and anxiety that comes with accepting such a high-risk job, you'll know when you're there, if that it's for you and you can always sit, you can always ask, call a police department and ask and see if you can come in and sit during busy hours specifically because that will really give you an idea of ​​what the job entails. What do you think the biggest misconception surrounding dispatchers is probably that we're cold and don't care mm-hmm and it's because when we're on the phone, like I said before, I want it to be that way, but look, that's part of it. from work, since we are asking everything, we immediately give that information to the officers, so it's like a phone if you want me to give it to you, you have to give it to me immediately.

You should be as brief and direct as possible, without emotion, so that you can help them exactly as they can. Yes, call time. I'd like to see how you do it. you ring when you talk to people wait for that call are you ready then i'm coming? Give me a common scenario where people call and someone is breaking into their car or their five year old is not doing well at school and what is the 911 number oh I've had it too okay I have my son next to me, they won't get in the car, there are so many things I could try with digits, yes I can, which way do I need police, sir, it's 7 to 2 so my 77 22 industry number 72 to Marshall okay, this one it's a house apartment, it's an apartment, so my beginners apartment B allow vehicle B as in boy, he's a big big boy, big boy, big boy, my big boy, he's not getting he's five years old he won't go to school it's the first day of kindergarten and I'm very nervous because if he doesn't go with his friend attributes yes, take a deep breath for me you are the father yes yes Okay, this is your five year old son.

Yes, my five-year-old son is not going to get in the car to go to the police and take your son to the car. I don't know what to do. It is a government requirement that a child can be in school and I am afraid that my child will be taken away from me if he does not go to school. What is his name? His name is not Marshall. Okay, we'll send an officer there as soon as possible. as we can to walk Marshall to school for you okay, okay, okay, thanks, calm down a little, Pierce, while we can, thanks, bye, wow, you cut the fat right to the bone, okay, in I actually have a going away gift.

We use shirts that you can get at the dildo store. Calm down before you. I'll give you this in full. I will always appreciate it. 9:01 Yes, you should absolutely subscribe to Anthony Padilla. Thanks for calling. Do you have five seconds to scream? or promote anything you want right on camera guys you can follow me at the office or Kristen on Instagram or the podcast is the name of a strong podcast so you can find me on Instagram as a mom mentor and that's where I help women . All over the world, thank you very much, bully, 110 percent understand the wonderful world of being a 911 dispatcher after spending the day with these 911 dispatchers.

I have come to understand how much patience and split-second reflexes take required for this job and despite receiving little to no recognition for their hard work and saving people's lives, many of these dispatchers provide a sense of security in their communities similar to that of a real-life superhero, see you later, bye guys , press equally, as everything you need to know about how to score. 911, that's huge, that's the first step, everyone has an emergency hmm, I had an emergency right now in my pants, I don't want to know I'm off duty, I can't help you right now, go ahead and have a shot. duty - okay