Woman awaits apology for hotel experience

For the first time in my life I felt like someone was judging me just on my appearance, people ignore you, this is what happened when Mary Williams of Tampa complained about a room reservation at a franchisee-owned Hampton Inn in Lake Park says Georgia Williams. She made a reservation on the Hilton

hotel

app and received a confirmation email, but the Hampton Inns computer showed that her July 27 reservation was canceled when Williams checked in at the front desk. Williams says she got a room, but it had fewer amenities and cost more than the one she originally booked there's no other place to be located you're looking for what we do so my girls she contacted me and I checked internally last night but ignorance is a blessing and samples this morning Williams also took these photos of a broken toilet and a broken folding bed in the replacement room they wanted to change the room for their next night's stay, they know the standard and I feel that my family has not been able to

experience

that the Williams' sister, Evany Dobson, was traveling with her Dobson.

She actually works in the corporate customer complaints department for Hampton Inns' parent company, Hilton. I really feel like it was because I let them know that she worked for the company because she actually worked for the corporate office and I think that was a trigger. for them, Dobbs, her attempt to handle the situation for Williams or do you just understand that there is no video of the moments leading up to this encounter, nothing that she said that you called them with her staff, uh, I didn't at one point. I say the young lady was very kind to us last night when Simon Bailey saw the exchange.

The customer service consultant, I'm shocked, who worked at Disney for years, said this is totally against industry standards, so let me tell you that I started at the front desk when I started in the industry several years ago and One of the things they teach you is that if a guest has a complaint, you don't go up the scale in your emotions, it's the tone, it's editing your word. choice and it is to empathize with them, I say madam sir, I understand how you feel, what happened, how would you like us to fix this for Williams?

The solution would have been for Hilton to let her know they had taken action, while Dobson says she has an

apology

at work from her superiors for the way everything was handled Williams says she's still waiting no, I'm almost 40 and I can. I can remember all the

experience

s I've had in my life and I can't. "I remember a time when someone made me feel less than because of my race," Williams says, while Hilton acknowledged via email that they received her complaint, they never offered a resolution, so she sent Hilton a letter from her attorney asking her to talk about it. this does not.

I didn't ask for a refund I didn't ask for points anything, let's talk about this nothing Hilton has not responded to our multiple requests for comment. I called Hampton Inn and Georgia directly to see if Rose, the

woman

identified in the cell phone video, was still working there, does she know where she is or if she has moved to another Hampton or Hilton? A

woman

named Misty Whitehead, who said she was the new general manager, told us that her predecessor, Rose Lane, was fired shortly after the incident we called about. The incident that happened in July contributed to her being fired right now, whether she's at the company or not, she wins, you know, she won that day and that's what I think has continued to eat at me since it happened, Williams. feel like she did everything she could to seek a reasonable resolution hey, what do you think this is like?

I'm a woman and you are the two most pathetic things I've seen this year. Now Williams plans to share the video on social media to make it public. pressure on Hilton to resolve her complaint we know what that means we know what you guys mean because she continued to use that and more than anything yeah pathetic fool crazy you know crazy like uneducated you know those words were hurtful too but it was what was attached a That means that I want you to watch the video and I want you to understand that we want to see someone face to face.

I have to sit with someone. It's been too long for me not to receive an email, a call or anything. Now I need to see someone and let her know exactly how she made me feel that way. sorboni banerjee Fox 13 News now Mary just posted the video on Facebook today and it already has thousands of views, the new general manager of that Hampton Inn in Lake Park said Hilton informed the franchise owner about our emails requesting comment and his lawyer should contact us shortly. They say that at least within no more than a month. This happened a month ago.

In fact, they should communicate as soon as possible. outside