Which phone, laptop and tablet brands break down the most? (Marketplace)

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is ridiculous and how to get the treatment you deserve This is your market, we are setting up a technology repair clinic to try to repair all those broken devices you depend on. I was trying to charge it and it just wouldn't charge. It just doesn't work. It doesn't even turn on. When you open it and try to turn it on, it turns gray and has original red stripes.

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. It was about 15. It's about 1500. Plus, this cost me another two, like another hundred dollars. You've got a lot of things I do there, David. I do as we put these three repair professionals to the test with whom we are testing the tech giants. In a first-of-its-kind national survey, we asked more than 3,000 Canadians to share their stories and reveal

which

brands

break

down more than others they carry. Gimmicky products make big promises like durability and claim to have long battery life, but do they deliver?

How long should they last? Powerful and efficient. It really is the

most

annoying topic to address and get the inside scoop on whether our favorite device makers may be stamping us. We're calling for a consumer rights hero. Just a setback. The border is closed, but. That's not going to stop worrying us in Canada, but that's the United States, because the fight against multi-billion dollar tech giants, the biggest fighter, she's American, first is our survey of the best-selling smartphones facing each other, it's Apple versus Samsung. I've always been a Samsung guy, the Samsung has 20 phones when I took it out of the package it started having problems.

We are starting out in Brace Bridge Ontario with roofer Jason Boulder. The problem I had was that the moment I turned it on. it's excessive boot time, which was really strange. I started to stop making calls to the media. The phone became excessively hot. So hot. Jason says the screen broke. Were you outside under the scorching sun? No, now he has to keep his phone out of the heat. A roofer who can. You don't take your phone to the ceiling without answering calls from potential clients. How much is it worth to you right now? This phone is worthless.

Here's what our survey says Jason is like most of us, almost three in four have owned at least one device. has broken down in just the last five years and here's a wonder: 65 percent have had multiple device breakdowns during that time. The last one is the most difficult. A two year old child. He's also giving us this blue screen. blue screen of death i guess i basically have an iphone xr yeah and the screen is broken yeah i can go up take a look lots of repair nightmares but wait for it Jason's samsung s20 plus 5g is only two weeks old and is still under warranty and 15 day return policy, but both Samsung and the store refuse to accept it and say that all these problems are Jason's fault.

It's only a few days after receiving it. This is within less than 24 hours after receiving it. Wow, how much does that phone cost. an 1800 phone which is a lot of money in our survey there are 563 reports on samsung phones would you mind if we come to you to tell us uh sure jason will go to the store where he bought his phone less than two weeks ago while he looks for a resolution for his samsung we want to know how your experience compares to apple, enter your pin followed by the jump ricardo borgia has a three year old iphone 7 but the audio only works if connected to bluetooth right now i'm listening through my car and I would be talking through my car microphone, so this is a pretty expensive headset, welcome, plus the battery runs out very quickly.

I go to a repair shop for my phones. I went to Apple and now I wanted to get a third party opinion, like an independent opinion, to see if they have anything different to say. According to our survey, of all the high technology we own, smartphones break down more than any other device after pleading with the store that Jason isn't doing any better. with an almost new but broken device they still say it will remain my problem that I still have to pay the cost out of pocket because they claim it was the user's fault in this first round of jason with samsung and Ricardo and Apple have difficult technological problems but When we look at device market shares and crunch the numbers, our months-long research reveals that more of you have been let down by Samsung, so Apple wins this round, but Ricardo doesn't feel that way.

Who leaves the repair shop disappointed? The best thing they can do is simply replace the phone. Give me a new one for the cost of 405. Why is it so difficult to repair our phones? Apple told them the same thing and forced them to replace them instead. repairing that is something that sucks as a whole, if you look at consumer electronics, they are making them less and less repairable at home, you see people talking about it but no one is taking action, we ask. Apple comes on camera to talk about Ricardo's experience and the results of our survey, but they refuse.

They tell us they have a new repair program that makes it easier to repair phones. As for Samsung, they say they are going to investigate Jason's situation. Tell us you think your Galaxy products are some of the most durable in the industry. Many of you tell us that electronic devices are often difficult to repair or cost too much to repair, so we headed to the very frontier to find out why here. In these coveted times we are Americans and Canadians, we can talk, but not in each other's country, we don't stand by each other, but gay Gordon Burn is always on the side of the consumers, she is the leader of an American movement to fight for better rights, surprisingly.

Repairs now account for about 50 percent or more of the cost of replacing the device, and in her words, that means it's time for a rebellion to make big tech companies more responsible. How will you know if you have won this fight? When? get a law passed and what that law looks like will be a law that says that to do business in our state or in our province, the manufacturer must provide access at fair and reasonable prices to parts, tools, diagrams, manuals and to software when it comes to slow and buggy phones, sometimes the problem is that the OS is the software behind it, yes, and the manufacturer just doesn't update it anymore, what does that do for consumers?

Well, the equipment is obsolete before it is physically obsolete, it is a tactic that we are acquiring. to the point where we don't own the things we think we have and we're ending up in a position where we can't keep them running, we literally have to buy new things and throw away the old ones because it's not allowed, neither by design nor out of politics, fix them in time for the second round of laptops, two of Canada's best selling brands, it's hp versus acer, you're right, it's definitely stressful coming back to our repair clinic with professionals ryan paul and alvin melchior it's desperate . to fix it, how is your laptop? uh, picky, picky, all four USB ports will work, sometimes they don't, other times and the battery no longer holds a charge.

Melchior's father only watched YouTube on this Acer laptop, so it's barely been used, it's not. working at all like it won't turn on or what sometimes works sometimes doesn't joanna has come to us with her hp laptop, a crucial but failed tool for her family of six, so having a laptop must be important to His homework. and everything else, I don't have laptops anymore, the kids are using my iPhone, why don't I replace it right? My daughter is hard of hearing and all the expenses basically ate up the budget and with a plot a few years ago, everything we saved was gone.

Because of all these expenses, yes, it all adds up so expensive whether it's a new laptop or headphones for her daughter. It's actually very important for this family to try to get it going again. Well, battery problems. Problems with the screen. Yes. To take a look, I'm sure Joanna and Melchior say their laptops are 10 years old, and our research shows that most Canadians keep their laptops for three to five years. We brought this computer in and everything starts up fine, the problems are the battery, says Ryan, one of our technology professionals. Melchior can buy a new battery and check Acer's software updates to see if that might fix it, but there are no guarantees that we will contact Acer and their solution will give you a discount if you buy a new computer, well let's see if I can see .

What's going on, but he won't give up on Joanna's HP laptop and her family needs it? Do you have any ideas with this? What about this? The second round is to end up with Joanna with HP and Melchior with Acer, both with broken laptops when it comes to those. According to our analysis, two brands that Canadians have experienced the most HP breakdowns over the past five years won't appear on camera, but in a statement they tell us they disagree with our findings and point to their own research that suggests some of Their newest laptops have the lowest failure rates.

They also say they care about sustainability. You are right when it first starts. You can see the HP logo very, very faint, very, very faint and then it turns off. HP may have lost face with Acer, but our technicians have not. I haven't given up the battle with Joanna's laptop. No, we returned with our repair team. Ryan is struggling but suddenly takes a break. This is your computer and it appears to be working. I have it working. Joanna heads home working with the computer in her hand. Well, there's no guarantee, although she will do it. Lastly, and when we tell HP about her problems, they promise to send her a new laptop, she is happy, but the survey says that 8 out of 10 of us have devices at home unused because they are broken, outdated or are trying to change these things. at a very low price and then when something breaks it is difficult to access the device just to be able to fix it.

Are you saying that they're basically building it as cheaply as possible and as a result it's actually shortening its useful life? Absolutely yes, it's time for a round of three Apple

tablet

s against everyone else stacked like this because Apple dominates the market we're going to now there's no big repair clinic, we're north, far north, to hear about problems technological devices and tablets that we do not have. techs i have to travel 100 kilometers to Yellowknife we ​​are in the northwest territories one of the hardest places to get hands on help for devices my three year old grandson and my nine year old son are fighting over this ipad so they finally fought over it and They abandoned.

Marjorie Black has an Apple iPad, the best-selling tablet in Canada. She drove 90 minutes from Beshico to see if Keegan Payne can fix it at his Yellowknife store. It will take you approximately an hour and a half. Marjorie needs repair. Her grandchildren broke her screen and she can't afford to replace the tablet. Marjorie doesn't care, you know the newest and most sophisticated features, and many people don't, they just want the device they own to work while she waits to find it. Find out what happens, it's time for another ranking in the battle between Apple and all the other tablets when we crunch the numbers.

The iPads win, but Margery doesn't feel like a winner and I'm sorry to tell that to tablet owners. Compared to all other devices, experts tell us that tablets are the best. the hardest thing to fix, they say you might want to save money in Yellowknife. Keegan did everything he could, unfortunately, I couldn't do much. I tried, but now he's close to the trash, so Margery will have to throw him in the trash by adding more. More than 750,000 tons of electronic waste in Canada per year. When we talk to Apple about Margaery, they say they care about the environment and aim to make all of their devices with recycled or renewable materials.

They must defend their product. They must think about their consumers. It's a big fight, we're not done yet, there is a brand that tops our breakdown list in their market. We're calling out the tech giants in a unique national survey to see which brands you think are breaking the lamost tablets, yeah, yeah, it's no use to you, right, we'll charge it for about two seconds, so we tried to move it a little bit to the right and it just died. She should not die after two years, yes, in our expert repair clinic, the technicians. ryan paul and alvin certainly see what we hear from you, troubleshooting technology is difficult, this is where you have to make sure we haven't damaged anything, like brain surgery, yes, like brain surgery, right, this defender of the American consumer says making such challenging repairs is simply how tech giants generally operate It's a big fight It's a big fight Is it acceptable?

Well, it would be acceptable if people dropped things and then fixed them or if batteries died and then they could replace them due to accidents. They happen fine, but when you can't fix them, it's a real problem and that brings us to a problem we hear about over and over again in our surveys. Batteries are a problem we hear a lot. I can't see, it surprises me. in our repair clinic this battery battery battery battery this is my giant ipad pro it doesn't hold the battery charge um even when it's plugged in some batteries just like there are some when they get below 50 they'll just stop working in our survey it says that one in four devices has a battery problem, so the battery life starts to decrease.

It won't hold a charge for as long as before and when it comes to smartphones, it's one in three and the same number of smartphones have it too. Experts tell us that slowdown is often caused by a battery problem, it's almost like they build the batteries so they don't last, that's what it feels like, let's talk about the batteries they want to fix. Incident that takes you back To the store they don't want you to fix something and replace the battery and get another two years of useful life out of it. They want you to go back to the store and buy a new one.

It's a business model. What is it? It's been like for you to carry out this battle, take 28 trillion dollars in market capitalization and say we're going to fight them and then ask you why it's difficult and speaking of fights remember Ricardo, he still wants to fix his iPhone 7 because he wants to make his part for the environment but faces an uphill battle hello cbc, so I'm back from the Apple store. We received this surprise message from him. He is researching Quebec's warranty laws and finding out if a product doesn't last as long as another like it.

The manufacturer may have to repair it for free, replace it or refund it. It was when I spoke about consumer protection laws here in Quebec that things seem to take another speed or another protocol when it comes to consumer protection laws across Canada, experts tell us that Quebec's are the strongest and ricardo He plans to fight for his rights, he makes a lot of calls like this and had to learn about the law on his own, it makes you wonder if companies want consumers to know their replacement rights, they are sneaky, you know if we? they don't know our rights so they don't tell us that we have the right to have a replacement phone free of charge they would have charged me five hundred four hundred dollars in the end ricardo prevails apple replaces his phone but ricardo may not have been able to get a replacement if he lived outside of Quebec because the laws are not the same.

I hope these laws become a standard across Canada. I'm grateful they exist in Quebec, time for the big reveal of which brand breaks down the most. I wish I had done my research sooner and will the tech giants speak up? Do you have a story that you think the market should investigate next? Tell us all about it via email, Twitter and Facebook. It's people versus tech giants. We asked more than 3,000 Canadians. about your tech repair nightmares, it's time to unmask the device and the brand, our analysis shows that it has broken down the most, that title goes to LG smartphones, well, I used it for about two months and Lori Hood in Canmore Alberta is the not-so-proud owner.

From one of them I started using the phone and it didn't hold a charge very well his smartphone had problems the battery wouldn't charge the phone overheated and then broke but the certified repair shop says if you want it fixed, has it to pay I wish I had done my research sooner um I didn't I just bought the phone and I don't blame myself but that's really a bummer. $1,300 for a phone is ridiculous in the end after months of fighting, says Lori LG covers repair. It took me four months and I would say I think it would be fair to say about 20 hours of emails and on the phone we told LG about Lori's experience and they say they are going to look into it and when.

We tell them where they stand in our survey They say they stand behind the quality of their devices and they say they don't limit phone repair parts They say they want to make it easier for customers to repair their phones after a long day The repair clinic it is coming to its end. In the end, our technicians examined more than 15 devices, only two went home repaired. It's time to share our findings with the consumer technology association. They represent many of the technology companies and for weeks we have been requesting an interview. There are some experts who actually say that this is all deliberate, that device manufacturers are producing devices and making them cheap so that consumers are essentially forced to buy new ones rather than being able to repair them or keep them for a longer period of time than never.

Call us again please try calling again later thank you ok I'm not getting any answers either but consumers want answers many are tired of what they see is the back and forth I would fix it myself if I could If I had the tools I've had. sending more emails and communications and after months of fighting, Jason tells Samsung that he has been talking to us. I finally got a phone call and bingo, he fixes his phone for free, it's fixed, so yeah, but as far as how this all played out, I think they should. support your policies, I think you should think about your consumers, what is your message to manufacturers?

If they are going to charge the amounts that they are charging, which I think are exorbitant, first of all, they should defend their product and treat their customers better, you know, within the hospitals of Canada we are going to burn through this ppe pretty quickly, a spa national, the only reason I haven't gotten sick is the ppe, where does our ppe come from? I am devastated to see this Canada. accomplice next week in your market you