Undercover Boss - Bailey's Story

over a hundred of America's biggest

boss

es, I just hope I can keep up with the guys, they have infiltrated their own companies, it wasn't as easy as it sounds, pick me up, I'm about to go crazy, I almost would. I swear you look like someone else here and now we are going to close the restaurant more than 20 million dollars have been awarded to the employees for 250,000 oh my god and millions of lives I am going to pay the mortgage that changed forever real this is real the greatest reward is seeing people live their dream that's life changing this season oh that's great the most amazing thing i just received an amazing emergency response oh my god it's Drew Brees and challenging journeys so far the building on fire no no no no no no no no no no, we're going to talk about getting you out of this system after saving the dippin dots ice cream brand from the brink of bankruptcy the

boss

is infiltrating your workforce this is brad, he'll be new to the team hey guys to find out if your expanding empire has the manpower to deal with several hundred thousand dollars worth of ice cream going down the drain when dippin dots' big boss goes

undercover

, so brad, I'm going to step in and eliminate you because I have to.

Try it and see, will he be okay with what he discovers? There is fog everywhere. I could barely see a foot or two in front of me. Do you ever get any complaints about the price? Yes how much is 525? You are expensive here. Will it be too? A lot to take in. What are the salaries like here for me? It was quite poor and his eagle-eyed staff will see through his disguise. How I look? Well, his face looks like the CEO of our company. All of this below on Undercover Boss today. I'm here in kentucky kingdom in louisville kentucky to work with

bailey

bailey

is a food and beverage supervisor for dippin dots the parks are our mothership for cash flow so I'm here to see how that business works, what doesn't work, what our market is like hi bailey i'm brad hi nice to meet you um you're working with me today awesome before we start i wanted to give you your uniform there's a bathroom here if you want to put it on and just make sure your shirt was tucked in okay when brad came in today i don't know what i was expecting I was just expecting a boy I guess because that's usually the people I train, what do I look like?

You look great, can you move your badge? on that side so you can see the kingdom of Kentucky and um, when you come back tomorrow, can you try to adjust your beard a little more? Yes, it took me a year to grow a beard as soon as I became unemployed. I'm sorry, it's okay. Straighten it out a little Yeah, you're okay, okay, we have a meeting in the morning to tell everyone where they're going to be during the day, what they're going to do, what the weather's going to be like, things like that, so, um. If you want to come with me in the morning that sounds good, I'll follow you.

I love being here. What do you really like? We are all very close. We are together five, six, seven days a week. Hello, everyone. Running, this is Brad, he will be new to the team. Hi guys, this is his first day. He'll just yell at me for the day he won't be alone in a car, but they already know where they are. I'm going to be high for the day, yeah, well everyone have a good day, if you need anything just let me know. That's fine thanks. Okay, Bailey is very impressive for 19 years old. She is energetic, she is a happy and sociable person and she knows what needs to be done today.

I am helping to keep the entire stand stocked and managed on this huge 63 acre site. This is like a very fast paced job. We perform constantly. I always get radio calls yesterday. I worked 14 hours. I was standing the entire time. the weather didn't calm down oh wow yeah that's a pretty full day yeah ten four I'll be on my way with that call I just got. They need some things from the warehouse. I can show you where Gerald is. I can have it? four sleeves she's kind of a moving and shaking kind of person, isn't she?

She does a good job, she's pretty good at joking, Brad can carry it, no, don't worry, I got it, yeah, lots of fingers, this is your favorite place, isn't it? I don't like going to many other places. I brought you more banana splits and some cups. Hey, did you need cups? It's okay, you're going to get hot and sweaty, just tell me. Good deal, especially with all that hair, all that hair, yeah, it sure is. It's hot here, yes, Tommy Dipping Dot is located around the park. I am in charge of 14 cars. 14 locations that would probably be difficult to do.

Does the heat ever affect you? Yes, my first year I fainted. Wow, I don't know if. David Dots is for Brad. I think he belongs in an office somewhere or maybe in management. Do you want to try to get something out? I do it well. How much is 525? Here we are trying to break the somewhat expensive base. Scott Faces is coming. Even with customer reviews, you do sometimes get complaints about the prices. Yeah, that's probably the biggest complaint we get and then they threaten you with closure. This can't be happening, it's just not a good setup.

How much is 5 25? You're expensive here spending the day in Kentucky Kingdom has really opened my eyes to what people think about bathing dogs a little expensive. Working at the park today was the first time I came face to face with a customer disappointed with his pricing. Have you ever received any complaints about prices? Yeah, that's probably the biggest one. The complaint we receive is that they are too expensive. People will say I'm not going to pay 650 for dippin dots. My idea, if someone ever asked me for a dime for my thought, would be a medium cup, I don't know, maybe. like seven ounces instead of five nine do five seven and nine five seven nine yeah, okay, the parks set their own prices, but it's definitely something I want to take a close look at to make sure we're not pricing ourselves out of the market. so they are grouped in this area nice any brother or sister yes two of my brothers work here one of my brothers passed away sorry he had heart failure sorry when kentucky kingdom is closed i work like waitress while studying nursing. school What made you want to go to nursing school in the first place?

I wanted to be a dentist. Then I changed my mind when my brother passed away. We were in the hospital for three days and I talked to a lot of nurses, so you want to be there where you can really help, yeah, exactly, people in need, just at a fast pace, constantly, kind of, yeah, Bailey is an extremely amazing person to Her, having gone through that and staying so positive in life, she's an inspiration to me, what's your brother's name? uh his name was devin devin that's a cool name yeah it was that all of a sudden out of nowhere he went and watched the super bowl with uh my cousin he was fine there and then when he got home he left to bed and he wouldn't wake up oh no um, he died twice in the ambulance, they revived him and then he was on life support for three days, two and a half days, it was enough, so the most important thing for my mom is that when we are children , we only lose one guy. from just kicking him, it really hurt him, but he's lucky to have you, yeah, that's what he says all the time, he's amazing, that makes me want to try even harder, oh, that's a sweet

story

about the inspiration that you try harder. some photo yes, this is a photo of my sister's graduation oh cute yes so that's your younger brother yes and then my older brother the one who passed away your brother passed away and that's you yes at 12 12 years old yes that's cool, that's really special yes bailey has faced a lot of challenges in his life, but he stepped up, took care of his brother and sisters, became that rock for his family and also manages and supervises 60 people here in the park, that guy of determination to be 19 years old.

Old is amazing, I find it inspiring. I wish you good luck in the future. I really enjoy learning from you. You are an incredible person. Thanks, I'm sure you have a great day. Thanks for teaching me. Bye bye. It's been a great day working here in Kentucky. The fact that the UK has amusement park concessions is a great source of income for us, but we need to make sure all our staff are as good as Bailey. We have to take a look at our pricing to maintain our success. Spending a week in secret, there is a What surprised me most was learning about our security and the stress our employees are going through.

We have to do something about it. Meeting my

undercover

employees has changed my life and I hope to change theirs. I'm so excited to finally see all of my employees today and tell them who I really am. They believe they will travel to our headquarters in Paducah to talk about how I performed during my time with them. What are you guys doing here? Don't know. I'm just as confused as you, I'm about to blow the cover, tell my employees I'm not Brad, I'm Scott Fisher, CEO of Dipin Dots, and they're like undercover boss, hey man, what's going on?

Do you recognize me? no you look familiar brad yeah oh my god yeah my real name is scott you sure ain't bad I'm not brad I'm the CEO of dippin dots yeah in all 50 states and 14 countries and you are an undercover boss. You look so different oh my god I'm really going to cry. Employees' lives were changed forever. That is incredible. I'm trying to stay calm. I'm sorry, Bailey. I was very impressed with how you handled all of those 14 positions. well thank you and I heard a lot of customer complaints about pricing and what we like to do with that is come with us to the ceo of kentucky kingdom and talk to them about it and present it to them and that way the ideas that you have can be used to help the brand.

I would love to do that, so your brother's inspiration, yes, he is, he always will be, after that painful and tragic part of your life in your family's life, you still manage 60 employees. Placements work three jobs while you go to school and do clinics, yes, all while you're 19. I've always had a work ethic and that's something he always made me proud of. I mean, I still have text messages from him that I read from time to time. time he says I don't know how you do it sister that's what he always told me and you go to school too yeah I want to be a nurse well that's probably a financial burden too so for the next two years.

I want to cover 20,000 of your life experiences as you continue through nursing school. Are you serious? Thank you so much. Can I give you a hug? Of course you can't do much. Don't know. I really have no words. For you right now I am speechless and I am shaking a lot. I know how important family is to you and how important it is to your life. Yeah, we were definitely always there for each other, so I wanted to do that too. Providing you and your entire family with a luxury vacation on my private jet to Universal Hollywood.

Thank you so much. Nobody has ever given me anything. You know it's not a birthday present or something. You're trying to keep it. together I'm sorry, my mom, she's been through a lot, I'm sure she'll appreciate it a lot, so she wanted to do something for your brother, uh, in memory of her name, so I created the devin webb foundation. I'm shaking so much and I'm going to donate 20,000 and we're going to fundraise and campaign for the next year in his name and we want you to be the face of the foundation to fight heart disease in the name of your brother, my brother. mother.

I'm going to go crazy, oh my god, thank you so much, I don't know what to say, nothing in the same way that your brother was an inspiration to you, your inspiration to me, I just hope I can talk to you again one day and tell you, hey, I'm a nurse, I just hope you see that I'll really be all these things that I want to be, I know you will and I know you'll call, I wish my brother was here, he'd just be jumping up and down, he'd just tell me how my hard work was and everything that's what got me to where I am today Hi mom, they're starting a foundation in Devon and he donated twenty thousand dollars to that, I mean being his mother, that's so wonderful, his memory will be forever this is so special thank you I'm shaking a lot now I'm also shaking a lot working undercover I saw and heard things that were hard for me to hear that knowledge and wisdom are invaluable and having that information gives me what I need to drive the company to you