Oil change scams: Hidden camera investigation on what really happens to your car (CBC Marketplace)

this week on

marketplace

oh boy came in for $ 20 oil

change

you To show you

what

's

really

going down at these Door, do you just want to go looking for it? Tom only see, we are going to address this economic lubricant in G onario, it is part of an oil chain CH to

change

the garages that promises a fast and affordable service 10 minutes 20 dollars and that you are agreed with its ads captured, but perhaps there is no simple oil change, please do not worry about the one who cares about

what

the car turns to what comes to a ticket and that it is a ticket again and that it is a ticket again and that it is a ticket again and that it is a ticket again and that it is a ticket and that it is a ticket to be a ticket Ticket, and worry for a moment and worry, and worry about the one that worries you, and worry on one side of a car and what you worry, and worry for a moment and worry for a moment and worry for a moment and worry about a little that it turns back on the ticket, and you worry about a little time.

Gobbley Goo, do they have them for 10 dollars? Depending on the type of oil that we have been listening to, there are reasons to worry about Economy Lube, so we are putting it to the test, which is our host brand oil immediately. For a company like Gul for a more murky and misleading deceptive company, they are ex -employees of Economy Lube who still have links with the industry and I do not want to identify. 100% true that there would be many more people in addition to us who would be willing to say it, so they have no acts to grind, they say only a conscience to clarify that this is our opportunity to write our mistakes and create awareness about what

happens

, so the whistle of a company that they say that they leave you aside is happening.

WHALA SOMWHER ELSE AND HE TOLD ME IT WAS AN UPSELL WORLD BUT WE'RE NOKING JUST OIL CHANGE AND NOHING ELSE THE'll BE HEADING TO THAT SAMES Everybody Morning Nice to see you so the plan as you know is we're going to Head Down to Economy Loop Um and You're Going To Just Be Customers Helping Us With Our Test Is Expert Mark Sack Anderson They Shouldn ' Everything else is fine on the cars so it shrould be a nice simple easy in oil change and out Mark has been in the industry for more than 20 Years He Began as an oil change technician Himself smell a mechanic and made his way in the ranks that now executes this garage in the West End of Toronto.

Unfortunately, there are many good oil change facilities, there are some bad and spoils it for all those that the oil change industry knows that it has a bad reputation, it seems that mechanics are always up to those who leave the players to those who leave you to the players of the games. So, if the industry knows that we suspect, can we finally leave worries behind? If only 1 2 3 To do our test correctly, it is important to establish a baseline, so Mark spends days to our test vehicles, he knows the type of additional services that they offer routinely through places like Lube Economy Lube, such as fluid and filter changes, and wants to beat them with the blow, it does not ensure that none of our cars is more than a change of oil, our specialist in the specialist in Hidden

camera

s In the work work, what is for the security of those who have the security of those who are sure that they are not, which has no, what it has not, what you do not need, when you have to do everything that has a change, which has to make it a change of Hidden Chamber.

He comes to capture our test, oh great, and where it will happen under the hood of the highlands, so the guy who works under the hood can see that his hands work his hands could see him reach all the different dipstick, so asking what to expect in Conronstaga College, our first tester, a new stop and ready to see that what we hear about the economy, which opens me at the door, is okay? The road from our base of operations as a new one approaches our surveillance chamber on the other side of the street and follows it in our experts, they say that in Economy Lube, the technicians tell in their ignorance, although they may not know much more about

your

car than you when I started I have never worked in vehicles that never turn on, never, a change of oil.

Economy Lube and who trained you, in reality, the owner of the company Steve Moxy and what taught you to sell all the different services that return to sales. Loop Moxy has built a 12 -store chain throughout the southwest of Ontario and according to our experts, it has done so through dishonesty, it only needs a change of oil inside the store, our first tester is listening to that it needs much more than a simple change of oil, steing, Pink Bright Pink, in reality the smell of Brown, as if it were a smell that it could not Suddenly it is not brown, I just changed, I just changed and then changed, and later, what

happens

, is a heavy one.

My life that fraud is theft with a smile, we are inside a quick oil change store called Economy Loop, like all this type of stores, they say they specialize in a fast work at affordable prices, the inverters tell us that they do much more than that, such as selling services, does not need to load the engine whate It is the real to sell an easy thing to sell a power lénido. It must be clear that I could tell a person who should be red or could simply go to the smell of fluid smell, this is the very burned fluid, it was a very easy sale with each lie, they tell them that the technicians earn money that were in a commission system in terms of what was sold, so if they sold me more, so they often sell me a refrigerant for $ 59.

Things happen in which you do a trick on which you do a trick on which you Day, so to our first tester, the car of a new one has been in the edition for just a few minutes when you get the prognosis, most of

your

things are in good shape, but the car needs more than a change of oil, it says that it also needs a brake discharge and an electric brown direction. Burning burning fluid just like our experts talked about the black fluids and should be clear as if we remember that our expert mechanic has reviewed this car and assures us that it does not need that work, but according to our test, we give you the advantage, so the fluid of the assisted direction and the fluid of the brakes and then the change of oil and the change of oil and the change of oil well, so you want to Yes, since it needs it perfect, only what you take, therefore, the fluid of 15 minutes or the change of oil, so it is fine.

That time in less than 8 minutes, we get the invoice, so what is my total, so it is 29 for change 69 for the assisted address and 89 for the brake dishes would be good for 2 years 48,000 normal normal wear of normal wear, so it is 2804 more than $ 200, how it became a change of oil of $ 20 of $ 20. We press for a better explanation and get a better treatment in the process, it gives it a good deal, I give it a free change. They were not needed at the fluid of the brakes, fluids were not needed, all this was verified when I had it in my store about 3 days, not only the work was not needed, Marcos suspicions, it was not given the little time it took, Mark shows us the four points of the four points, where it would be clear if a brake had been carried out a brake system.

Flushed All Right Mark, we are going to the video tape, if we see what our video tape did, confirm Mark's suspicions, it is squeezing the filter that eliminates any oil that $ 90 brake brake never happened still anything in the brakes, nothing in the brakes the same thing happens with the number of assisted address. Its oil change and who knows what else is here for the change of the engine yes, yes, no problem, like the last time the $ 20 oil change, they announce it becomes 29 higher. Captured in the

camera

, our experts tell us that this type of deception can

really

add as much as I did not want to do it, but at the end of the week, when you get $ 1,000, payment checks take money home, money was too good, you know with an education in high school, where it will win between $ 65 and $ 100,000 a year, can my debit now be that it is not the money that is again?

With some air atmosphere and an invoice that stinks to the base of a home, we take a look, how was it? The transmission fluid has become brown, it must be bright pink and begins to smell as if it were burning, is that burning a line of liquid again, our expert is horrified, it did not smell burnt because everything was a flow of fresh fluid, but I mean that there is absolutely no way that these services were necessary good sales issues, but it is completely false that it is almost false as if it were an almost identical script In number one of the cases, the same number one is the same, so it is not an expensive brake.

The first time they charged him, how beyond this time the brand brands and says no, they could not have made a download, so two for two two rinses paid for the reason that our third and last Steve tester did not happen, Steve approaches at the end of the day to change his oil? Flush out the entire engine block and the radiator and of course the braking system back at home base was it that was the most outlines 1999 I Ever Spent Really Oh Yeah Let's see 251 Bucks Good Lord That's The Highest of The Day What Was The Sales Pressure Like On You They Start off sounding like you can chose but they sort of they just gradually move it into you really should get it we can do it for you for you right new but did they do it mark is intersted in that full system cool and flush they charged for he Orange, it shows us what is in that tank, Oh, look at that bright bright green, bright green, so that is not the right refrigerant that is not the appropriate refrigerant for this vehicle, so it is what there are that there are here, we do not know that Mark wants to take a sample of the radiator that says that if a real blush was made the fluid that will come out the fluid that also seems to me that it seems to me, what it seems to me, what it seems to me, what it seems to me.

That is what it is throughout the system what we have seen here is things in the MHM reservoir and it has changed with incorrect things and what that means that for the vehicle that can cause damage to the sensors that can cause premature damage and wear inside the engine, um, we should be taking out that thing out of the tank, uh before the problems were not only cold and it has not been done Correct, which means that we have to fix it and that we pay them and not only certainly, it certainly gives the industry a bad name and it is certainly time to obtain some answers, oh what is coming, so after the break we present ourselves in Economy Lubs Warehouse not invited Roxy is Tom Harrington of Marketplace that I have never worked for a more murky and deceptive company.

Hamilton police show him what they sold us in Economy Lbe The Break Fluid's Black and should be clear as one and what our expert mechanic discovered that it has not opened, tells me that the system is not rinsed, so what is its verdict, I have told people that my life is that fraud is a correct smile, which is saying that it is making a crack. Honesty, that is fraud and that is exactly what we find time to bring our evidence to the top, we are as close to the lot as possible so that we can be so that we can see that the door we are out of the Warehouse of Economy Lube in Cambridge Ontario.

The garage door gave him weeks to think about it, so if he sees the cameras, I do not think he reaches the door correctly more details when he is asked that I do not know exactly how we should continue because we are on the other side of the parking lot at this time, but Moxy will still not come to the camera, oh what is coming, do you just want to go looking for it? Moxy Tom Harrington of Marketplace does not want to talk about why his company is breaking down a few days later, we arrive at Moxy on the phone and he denies any irregularity.

Lubrino employees trapped by our

hidden

cameras this denies working on any of ourTest cars there, you, sir, but the other festases are not proud of it, but this is how we were taught to do things in that company that is forced to start people basically because the entire owner who seeks is money and if he does not have money for him, since you do not use the time that time does not use time, which does not need a change in the market, the time that does not need time, what you do not need, the next change of survival.

The service schedule recommended by the manufacturer of his car, built his car and probably knows better when he needs maintenance, fast oil exchange stores are fine for a rapid oil change for anything larger or unexpected with a mechanic in which he knows that he can trust and finally be from the feet and know that a window comes in that way that will not surprise him.