customer satisfaction survey ielts listening test with answers

You will listen to several different recordings and have to answer questions about what you hear. There will be time for you to read the instructions and questions and you will have the opportunity to check your work. All recordings will be played once. The

test

consists of four parts. At the end of the

test

, you will be given 10 minutes to transfer your

answers

to the answer sheet. Now move on to the first part. In the first part, you will hear a representative of a train company talking to a woman about her train trip. first you have some time to look at questions 1 to 6 now listen carefully and answer questions 1 to 6 hello, do you mind if I ask you some questions about your trip today? we're going to do a

customer

satisfaction

survey

yes, okay, I have about 10 minutes before the train home leaves.

I'm on a day trip. Great thanks. First of all, could you tell me your name? It's Sophie Bird. Thank you. Would you mind telling me what you do? I am a journalist. Oh, really, that must be it. Be interesting, yes it is, that was the reason for your visit here today. Work, actually, it's my day off. I came here to do some shopping. Oh, right, but sometimes I come here for work. Well, now I would like to ask you a few questions about your trip. today, if it's okay, yes, no problem, then can you tell me which station you travel to?

Back to Stormforth where I live. Oh, can I just check the spelling? S t a f i r t h, that's right. Mhm, and you traveled from there this morning. Yeah, okay, next thing I can ask. What type of ticket did you buy? I guess it wasn't a season ticket since you don't travel every day. That's right, no, I just bought a normal return ticket. I don't have a train card, so I didn't get any discount account. I still want to buy one because it's so much cheaper. Yes, you would have saved 20% on your ticket today, so you paid full price.

I paid £2370. Okay, do you think it's good value for money? Not really. I think it is. too much for a trip that only lasts 45 minutes yes, that's one of the main complaints we get, so you didn't buy your ticket in advance no, I know it's cheaper if you buy it a week in advance, but I did. I was going to come then, I know it. You can't always plan ahead, so did you buy it this morning? No, it was yesterday, right? Do you normally buy your tickets at the station? Well, I usually do, but the ticket office closes early and I hate using the vending machines, the lockers I think. should be open longer hours there is always a queue for the machines and they are often out of service many

customer

s say the same thing so to answer your question i got an e-ticket online before you hear the rest of the the conversation. have some time to look at questions 7 to 10 now listen and answer questions 7 to 10 okay thank you now I would like to ask you about your

satisfaction

with your trip so what would you say you are most satisfied with today?

Well, I like it. Wi-Fi on the train has improved a lot, it makes it easier for me to work if I want. This is the first time today that someone has mentioned that it's nice to get positive feedback about it, and is there anything you're not happy with? Well, normally the trains are on time and are pretty reliable, but today there was a delay, the train was about 15 minutes late. Okay, I'll leave it now. I would also like to ask about the facilities at this station. You've probably noticed that the entire station has been upgraded. What are you most satisfied with?

I think the best thing is that they have improved the amount of information about train schedules, etc., that is given to passengers. It's much clearer before there was only one board and I couldn't. I don't always see it correctly which was frustrating, that's good and there's something you're not happy with, let's see. I think things in general have improved a lot, the trains are much more modern and I like the new Café, but one thing is that there are not enough places to sit, especially on the platforms, okay, so I will put seats in, right? Should it be the thing that satisfies you the least?

Yeah, okay, can I ask your opinion on some of the other facilities we'd like feedback on? People are satisfied, dissatisfied or neither satisfied nor dissatisfied, what about parking at the station? Well, to be honest, I don't really have an opinion since I never use it, so neither satisfied nor dissatisfied about it, so yeah, I guess it's fine, so what's up? this is the end of part one, you now have a minute to check your

answers

to part one, part two, you will hear the chair of a park facilities committee address your local city council about the changes that have been made to the park . please have some time to discuss questions 11-16.

Now listen carefully and answer questions 11-16 as chair of the City Council subcommittee on park facilities. I would like to tell you about some of the changes that have been made recently to Croft Valley par park, so if you could take a look at the map I gave you, let's start with an overview so that the basic layout of the park hasn't changed, yet It has two gates to the north and south and a lake in the middle. The cafeteria continues to serve a variety of drinks and snacks and is still in the same location overlooking the lake and next to the old Museum.

We hope to change the location of the bathrooms and bring them closer to the center of the station since they are currently a bit far away near the Adventure Playground in the corner of your map, the formal gardens have been replanted and should be in their best condition in a month or two. They used to be behind the old museum, but now we have now used the space near the South Gate between the park boundary and the path that runs across the lake to the old Museum. We have a new outdoor gym for adults and children which is already proving very popular.

It is next to the glass houses just to the right of the path from the south gate, you have to look for it as it is a little hidden between the trees. A very very successful introduction has been our skateboard ramp, it is in constant use during the evenings and holidays, it is near the old museum at the end of a small path off the main path between the lake and the museum. We have also introduced a new wildflower area to attract bees and butterflies. It is at a bend in the road that goes around the east side of the lake. south of the Adventure Playground before you listen to the rest of the presentation, you have some time to watch questions 17 to 20.

Now listen and answer questions 17 to 20. Now let me tell you a little more about some of the changes in Croft Valley Park one. One of our most exciting developments has been the Adventure Playground. We were aware that we had nowhere for the children to let off steam and decided to use our available funds to establish a brand new facility in a large space to the north of the park. This year it is open. Although it closes early in the winter months and admission is completely free, children can choose the activities they want to do regardless of their age, but we ask that adults not leave them alone.

There are plenty of seats where parents can relax and keep an eye on their children at the same time, lastly, on the glass houses, a lot of work has been done on them to repair the damage caused by the disastrous fire that recently destroyed their western part. More than £80,000 was spent replacing the glass walls and the destroyed metal supports and plants, although unfortunately harvesting tropical palms has proven too expensive to replace, so far the glass houses are open from 10am to 3:00 p.m. Monday to Thursday and it is hoped to extend this to the weekend soon.

We thank all those who helped us by contributing their time and money to this achievement. The gardens have really been a. That's the end of the second part. Now you have 30 seconds. to check your answers to part two, part three you will listen to two social history students named Annie and Jack discussing their presentation on Refrigeration first you have some time to look at questions 21 to 24 now listen carefully and answer questions 21 to 24, okay, Jack before We planned our presentation on refrigeration. Let's discuss what we have discovered so far. Well Annie, although I must admit I haven't done much research yet myself, but I did find an interesting article about ice houses that I had seen in the 18th and 19th centuries. here in the UK so I knew they were often built in a shaded or underground area near lakes that could freeze in the winter, then blocks of ice could be cut up and stored in the ice house, but I didn't realize that insulating the blocks with straw or sawdust meant they didn't melt for months.

The ancient Romans also had refrigeration. I didn't know that wells were dug in the ground and snow was imported from the mountains, although they were quite far away, the snow was stored. in the wells ice formed at the bottom, then both ice and snow were sold, the ice cost more than the snow and I guess only the rich members of society could afford it. I wouldn't be surprised to have found it too. An article about modern home refrigerators uses several different technologies, but they were too complex for me to understand. You have to wonder what happens when people get rid of the old ones.

You mean that the gas they contain is harmful to the environment, exactly at least there. There are now many organizations that safely recycle most components, but of course some people simply throw old refrigerators into the countryside. It is difficult to see how they can be stopped. Unfortunately in the UK we get rid of 3 million a year in total, that sounds like a lot especially as refrigerators rarely break down, that's right, in this country we keep domestic refrigerators for 11 years on average and it's very similar to order 20 or more, so if you divide the cost by the number of years you can use a refrigerator, they are not expensive compared to some appliances.

It's true. I guess manufacturers encourage people to spend more by making them in different colors and designs. I'm sure that when my parents bought their first refrigerator they had no other choice. Yes, there has been a big change before you hear the rest. of the discussion, you have some time to look at questions 25 to 30. Now listen and answer questions 25 to 30 correctly. Let's make a list of topics to cover in our presentation and decide who will research them further and then we can meet. and plan the next step, how about we start with how useful refrigeration is and the variety of products that are refrigerated today?

Because, of course, it's not just about food and drinks. No, I suppose flowers and medicines are also refrigerated and computers. I could do it unless you specially do it. No, that's fine with me. What about the effects of refrigeration on people's health? After all, some of the chemicals used in the 19th century were quite harmful, but they have also had many benefits, such as always having access to fresh food. Do you feel like dealing with them? I'm not very interested in being honest nor do I my mind just goes blank when I read something about chemicals oh okay then I'll do you a favor but you owe me Jack okay what about the effects on the food producers like farmers? in the poorest countries to be able to export their production to developed countries, something for you I may not care about, it should be very interesting.

I think we should also look at how refrigeration has helped entire cities like Las Vegas, which couldn't exist without refrigeration because it's in the middle of a desert, right. I took a quick look at an economics book at the library that has a chapter on this sort of thing. I could give you the title if you want to do this section, not particularly to be honest, I think it's economics. books are pretty heavy, as a rule, okay, leave it to me, then thank you, then there's transportation and the difference that refrigerated trucks have made. I wouldn't mind trying it, don't forget the trains too.

I read something about transporting milk and butter. on refrigerated railroad cars in the US back in the 1840s. I hadn't thought about trains. Thank you. Should we have a separate section on home refrigerators? and I will focus on what is available these days and how manufacturers differentiate their products from those of their competitors. Okay, that suits me, this is the end of part three. You now have 30 seconds to check your answers to part three. You will hear the fourth part. a history student giving part of a presentation on the changes in British society in the 19th century first you have some time to look at questions 31 to 40 now listen carefully and answer questions 31 to 40 hello everyone in this session I will present my answer Arc about the social history of Great Britain during the Industrial Revolution.

In particular, I analyzed how livesordinary were affected by the changes that occurred at that time. This was an era that saw the beginning of a new phenomenon, consumerism, where the buying and selling of goods became an important part of life. In fact, it was in the 19th century that the quantity and quality of people's possessions were used as an indication of the country's wealth. Before this, the vast majority of people had very few possessions, but that all changed with the Industrial Revolution. This was the era from the mid-18th century to the end of the 19th century when improvements in the way goods were manufactured and in technology triggered massive social changes that transformed the lives of almost everyone in several key areas.

First, let's look at manufacturing when it comes to manufacturing. We usually think of the Industrial Revolution in images of steam and coal engines and it is true that the Industrial Revolution could not have taken place if it were not for these new energy sources that marked an important departure from traditional ones. Watermills and windmills that had previously dominated the most advanced industry for much of the 19th century was textiles, which meant that fashionable fabrics, laces and ribbons were available to everyone before the Industrial Revolution, most People made products to sell in small workshops, often in their own homes, but now huge new machines were being made.

Products were created that could produce goods faster and on a larger scale and required much more space, so large factories were built, replacing workshops and forcing workers to travel to work. In fact, as a result, a large number of people also migrated from villages to cities. Like manufacturing, there were new technologies in transportation that contributed to the growth of consumerism. The H-drawn stagecoaches and carriages of the 18th century, which carried very few people, people and goods and traveled slowly on poor roads, were gradually replaced by the numerous canals that were built. These were particularly important for the transport of goods, the canals gradually fell out of use, although as railways developed they became the main way of transporting goods and people from one end of the country to the other and the goods they moved were not only coal and iron. clothing, etc., significantly included newspapers, which meant that thousands of people were not only better informed about what was happening in the country, but they could also read about what was available in stores and that encouraged them to buy more faster means of transportation. resulted in distribution becoming much more efficient.

Products could now be sold throughout the country instead of just in the local market. The third major area that experienced changes contributing to consumerism was retail. The number and quality of stores grew rapidly and, in particular, small stores suffered. As customers flocked to the growing number of department stores, a form of retail that was new in the 19th century, the entrepreneurs who opened them found new ways to supply them with products and attract customers, such as improving The lighting inside greatly increased the visibility of the products. For sale, another development that made the products more visible from the outside was the use of glass plates, which made it possible for windows to be much larger than before.

New ways of promoting products were also introduced. Previously, the focus was on informing potential customers about availability. of products there was now an explosion in advertising trying to persuade people to go shopping. Flanders claims that one of the great effects of the Industrial Revolution was that it created choice. All kinds of things that were once luxuries, from sugar to cutlery, became conveniences and before long became Necessities, life without sugar or cutlery was unimaginable, like mobile phones these days. This is the end of part four. Now you have a minute to check your answers to part four.