Capítulo 6 | En su Propia Trampa | Temporada 2017

Today we want to raise the alarm about extended warranties and we discovered that some sellers from the Hites store in the commune of San Bernardo deceive people, especially the elderly. They sold you an extended warranty. Yes, you consent to me without your consent. I would like see a washing machine I need that phone they sold you without you asking without you knowing a guarantee or insurance for 46.99 any problem with the technical report payment date and value of the installment grandparents who live with minimal pensions your estimates with almost 30% Of the products that they buy, especially electronic items, they sold you a cell phone worth 179,900 pesos 89,990 and also an extended warranty worth 48,000 31,071,000 and here, Benítez, I am not here to give you the money, we know that one of the women who participates in this deception, she is an admirer of the actor Álvaro Gómez, we did not contact this prominent national artist to help us unmask her, this woman will live uncomfortable moments and will literally fall into her own trap, we received a complaint from a worker at the store where she would be deceiving For security reasons, people asked us not to reveal their identity and distort their voice.

We are with a person who knows the field of telephone sales. What is your experience and what can you tell us about the sale of extended warranty? What would be irregular or misleading? We ask you. Margarita, an elderly collaborator of ours who was going to buy a telephone at the Hites store in San Bernardo, has the instruction not to accept any extra cell phone product. It costs 89 90 with the card. The first to assist Margarita is a promoter of one of the cell phone brands that are sold in the place once the sale is closed it is time to pay Mrs.

Margarita is referred to a hites seller pay attention to this woman her name is Giovanna Navarrete more or less pay attention to the following sequence we will see if makes an extra charge or the sale of an additional product the purchase is almost ready but something doesn't add up the phone costs 89,990 pesos and Giovanna Navarrete tells Mrs. Margarita that she will have to pay five installments of 26,200 pesos, that is, a total of 131 thousand pesos why the price of the cell phone went up so much Then we will find out How the customer does not realize that the price is higher than the one at which he saw the product another situation catches our attention before giving him the product the saleswoman repeatedly brackets the receipt please that coupon.

What type of customer is the special victim for this type of sales to the elderly and this is something that has been going on for a long time. The lady leaves the store and checks the receipt to clarify all our doubts and no He named me a guarantee nothing nothing nothing nothing I can't see it well it's super tight the ballot cannot be read it has a double how am I going to see it if it's good to bracket the detail the ballot comes strangely very closed we help Mrs. Margarita open it Inside, what the worker denounces is revealed.

Now we understand why the price of the phone increased so much. The saleswoman charged Mrs. Margarita for an extra product identified with the initials axis and did not ask her in good Chilean 29,490 pesos for the bad one. We have already Seeing how this deception works, the person the customer is going to buy buys a product, in this case a cell phone, but without her realizing it without being informed, she is sold a second product that is an extended warranty. In addition, information is hidden from her because it is introduced. This price in the installment payment system, people do not realize that they have added the price of that second product to the extended warranty in the installments.

In addition, so that the customer does not realize this deception, the receipt is given to him absolutely folded. and bracketed several times in this way, the person does not realize, at least at that moment, that they have been sold a product that they have not purchased. We want to know if this situation is due to a simple coincidence or if it is a bad management practice. Some sellers with this objective will send Mrs. Carmen, one of our collaborators, to find out what is happening. The idea now is that you go buy a cell phone now at a hites store here in San Bernardo.

If at any time you tell her, we want to add to it. an extended warranty or a benefit you say no I want to buy only a cell phone Mrs. Carmen will go to the saleswoman Giovanna Navarrete to buy a phone Emilio will observe the situation at all times Hello, how are you, you know that I need that phone that my daughter gave me Yes, with a card, at this moment, Mrs. Carmen is precisely purchasing the cell phone to demonstrate how this deception occurs that a service or guarantee is being added that she has not requested and to which she has never been consulted about this purchase again Giovanna Navarrete messes everything up with the installments from one minute to the next.

The phone went from 79,990 pesos to 112,500 pesos. They made the sale. We don't know for sure if they introduced the guarantee. Thank you, be well, this sealed bag and they put the invoice, the receipt in inside we are going to open it Here is the phone that you bought but they offered to buy a guarantee some type of insured they did not ask me anything about there is the receipt bracketed the final price of 103,480 pesos and the other thing that they allow you to see are the fees they have What to pay No, now we are going to know, in other words, here the number of brackets that prevent you from really seeing what you are buying is impressive, and here comes another product that says cellular axis for 27,490 pesos something and you did not buy what corresponds axis is the warranty extension and here in ites that at no time, that is, this is clearly a very non-transparent, quite irregular sale without people like Mrs.

Carmen or other elderly people realizing it days later. Mrs. Carmen is going to complain to Giovanna Navarrete. Good morning. Afternoon, Miss Johana Navarrete, ute Yes, I don't understand that, and well, I was too lacking in selling the phone and I couldn't check it that day because I was going. They even made me throw away the receipt. It's the total they had left of what they charged you. the commission the interest everything that is left is 103 the equipment and those 103 were divided by five when questioned Giovanna uses the technique of confusing Mrs. Carmen avoids explaining the payment of the extended warranty and here it says two products I only took one it is the phone is already the discount on the first purchase they are making because it was four thousand pesos there it says that they already apply the interest I don't use the card they charge the card for all of that No well the only good thing here is two months for theft of the chip that he bought that comes as a gift in the equipment and the second year of repair there is nothing more to do here I thought that they were charging me more and we could fix it or return it, what happens is that at the moment nothing is achieved In my opinion, this conduct is true and constitutes a deception that is criminally relevant to constitute a scam.

If we add to this the fact that the victims are elderly people, we find ourselves faced with absolutely malicious conduct because we understand that these people sought precisely These types of vulnerable victims to carry out their crime Joana Navarrete commits these deceptions with people who are usually elderly. Now we want to know if other sellers are involved in these bad practices. Now the lawyer Macarena Venegas will accompany Mrs. Flora to buy in this same store. San Bernardo, a cell phone, then you want a mission. I would like to buy a cell phone for approximately 100,000 pesos. You are going to buy it in installments.

And if they ask you if you want the extended warranty, what are you going to answer? No, for no reason do you want to see this phone, the first one. Mrs. Flora is immediately assisted by this IT salesperson, everything seems normal, she has 60 days and the same woman who shows her the phone assists her to complete the purchase, just as Giovanna details the installments that she will have to pay and does not offer her any extra items. We don't know if he cheated on her or not, we'll check the ticket very well. You already bought the cell phone, let's see.

So what happened, this is what they gave you. There's the ticket. I'm going to start taking it out because it's still important. Show that everything is bracketed here, all the information is bracketed. That is to say, one cannot easily see what the ticket contains without having This is the receipt of charge It is not true that it is the client's copy here the cell phone was worth 116,980 pesos and after it appears Here is also the interest rate let's remember that you bought it In eight installments, it is clearly seen that I am going to continue taking out these little papers and then we will see whether or not you were charged for the extended warranty and here the extension of warranty clearly appears and here the chorus It is 31,490 pesos We confirm that this woman named Paola walls carries out the same practice as Giovanna Navarrete, they never asked you, no.

They simply charged it to your bill and here you can clearly see how it goes up. So the final amount, in fact, there is a part that says that here there are two products, total of items in the purchase of the cell phone. and the extended warranty There is the bad behavior that the sellers are having, at least in this store, there you get the commune of San Bernardo and well, we are going to try to find a solution so that this situation does not continue to happen to other consumers for days. Then we return to the Hites store in San Bernardo with Mrs.

Carmen, who is our collaborator, to confirm if it is common for Paola Paredes to commit this deception, she is there inside the store and she is going to buy from you. In the next few minutes, she can help me with the cell phone as much as they can quota Then it comes out 12,000 072 and the first time It would be for October 5 impressively the phone goes up from 89,990 pesos to more than 140 thousand pesos as soon as Mrs. Carmen comes out we can review the ticket Show me the phone at all and Show me the ticket How is the receipt?

They sold you a cell phone that is worth 89,990. And you can barely see it because they bracketed it exactly on the price, an extended warranty for 31,490 pesos, assuming that the cell phone cost you almost 90,000 pesos, the extended warranty is worth a third of what that the value of the phone What do you think is a deception, a deception like that because they sold you a guarantee for something that you never thought of buying and they never informed you and we knew we were presuming why they came to bracket this thing that you would not have had the possibility Exactly I I don't know they put them here also for the same reason so that she wouldn't realize what they had sold her.

We returned to the store in search of Giovanna Navarrete but for days we lost track of her. Finally we found her at her house. Apparently she has days off. because her routine is limited to going to drop her daughter off at school and then returning home during those same days we know the testimony of Patricia and Gladys, two ladies who were allegedly deceived months ago by Giovanna in the same way that Johana witnessed. Navarrete to set me up they didn't deliver me in the bag. So when I got home I saw that it was very bracketed so we went to ittel on Monday and I spoke to the saleswoman who was Yovana and I told her that I was going to go to dinner and she told me that It was just that I was going to lose time and I wasn't going to gain anything.

I went to make a purchase for my daughter a few days before Christmas. A cell phone answered. Giovanna sold me the cell phone without consulting me. Obviously, whether or not I wanted the extended warranty. I decided. She tells me at the same moment that she gave me the ticket and I asked her that I didn't want the sale to be canceled but she rudely told me to wait for her to run because she was already serving more people and she continued selling cell phones, she really ignored me. The sellers should achieve their goals but otherwise they should not be scamming people, especially the elderly who live with minimal money.

We have received a new complaint. It seems that Giovanna Navarrete and Paola Paredes would not be the only sellers to carry out this deception. Mrs. Alicia claims to have been scammed by Carlos Reyes in the same Hites store in San Bernardo when purchasing a washing machine. What happened to her yesterday? I went to buy the San Bernardo mold at the Hites store. Pavadora is on sale for 169,990. He offered me the guarantee. I told her no, I don't want the guarantee, yes, the guarantee that she brings is enough, the brand made it very clear that you didn't want that guarantee, who told you?

The seller told me that's fine, how the papers were Folded with brackets, that is, you didn't have the possibility. to see who They were selling to you they sold you an extended warranty yes I consented yes in your consent exactly that is and they sold you without you asking without you knowing a warranty or insurance for 46.99 they overcharged you I am not for to be giving them the money, she told me clearly, I told her, I don't want a guarantee, why do I want more, she told me, it's okay, it seems like we should accompany her, and the idea is that I'm trying to locate the same seller who sold to you, to whom she repeatedly told that you did not want the guarantee, his name is Don Carlos Reyes, beautiful Good morning, Don Carlos Ruiz, I do need to talk to him Hello Don Carlos, do you remember that that day when I bought the washing machine from you, I told him no, I did not want him to put a guarantee on it And you, for What I see is that you put the same guarantee there, so I want you to cancel the purchase but I couldn't, look, go upstairs, customer service didn't talk to customer service upstairs in the room, I'm going to talk to the boss upstairs now, but go upstairs now.

They are sending it to customer service, one of our teams realizes that while Mrs.AliciaHe walks towards the customer service area, this salesman named Carlos Reyes Bello made a very brief call Apparently alerting the people who are going to receive the church. Good morning, I spoke with the person who sold me the Don Carlos Reyes washing machine and he told me that he was going to call the boss for a guide to pick up they are going to go to the home as long as they don't pick it up there is nothing you can do when they pick it up you will come the next day with the guide that I left you Well the specific thing is that in the pick up service customer service they tell him that they are going to remove the time in the next few days and he tells me that when they remove the washing machine there come to the washing machine No well I don't want it now how am I going to pay so much for those washing machines I told him that day You remember, I don't want a guarantee because the washing machine was already ten years old, so why pay another guarantee, which, no no no no no no, is not going to be of any use to me that day, we talked, remember, I told you, but hey, it doesn't matter, it's done, you found someone.

He sold you the washing machine. Yes, I found it. What solution did he give? They are going to go look for it and once they go to look for it, I have to go back to the store. Go to customer service so they can cancel my ticket from the store. They never went to pick it up. the washing machine so that the lady could cancel at least the payment of the extended warranty that Mrs. Alicia never requested. Mrs. Alicia decides to report the facts to the local prosecutor's office of San Bernardo. Good morning, I come to file a claim.

How did the complaint go? It went well. They took my statement, there is the receipt and there is the case number for which crime she filed the complaint for fraud. They already caught up there. Mrs. Alicia goes to the store again because they assured her over the phone that they would have a solution to her problem. I spoke with the solvers. this problem today yes or yes it turns out that I came last week no there is no problem they are going to remove it from the washing machine he told me at his home and he is going to cancel the ticket I cannot cancel the mint because that is what that you bought and received according to what I can offer you is that you pay the value of the guarantee for something else, take it for another product that would be the shot immediately But why would she have to pay that guarantee if she never asked for it because the other one in another but the thing is that she no she never guarantees another would be to cancel it and for you to make new tickets to change the new ticket without the guarantee let's see how many brands the product now and me in the week Blanquita bothers me yes about a guarantee I'll leave the The issue is that he did not offer it to him, the lady told him that she did not want it on July 13, on Thursday, Wednesday or Thursday of this week, they withdrew the relevant apology.

And I am obviously going to talk to him and apart from his letter of reprimand, I went to ites again because During the week I spoke with a supervisor and she told me that today she gives me the solution. At first she was very reluctant and did not want to accommodate us with any type of solution. I already told her that I needed them to see a solution because we were not going to get the guarantee. To pay, she offered us to exchange the forty-six thousand pesos of the guarantee they gave us for another product, but no.

Then she gave us the solution of canceling the previous ticket and making us a new ticket, and of course, more on top of that. Ten thousand pesos more expensive. It was 179 thousand pesos, there they gave us a coupon discount on the first purchase, those eight thousand ninety ninety the office that they charged it again So there was a total of 10 letters of 18,176 pesos that expire on October 10. I feel very angry and helpless because I have I wasted a lot of time with coming and going and I have been fighting for a whole month until today that they gave me some solution that God willing it to be like this if timely information has not been provided if the consumer did not have the opportunity to reject the contracting of a product that It is not clear that your information is being provided.

That is a violation of the law and when there is a violation of the fundamental rights of consumers that are inalienable, the right also arises to be compensated for all damages and in this case obviously for all charges. that have been caused in an Abusive or improper manner during the week in which Mrs. Alicia was trying to cancel the payment of the extended warranty, we asked one of our collaborators to go buy the same product from Carlos Reyes to see if he was also deceiving us, which is a seller that we have seen since he sells this extended warranty to people especially grandparents in the senior citizen area Hello, good afternoon.

I would like to see a washing machine of about 180 200, the reverse washing system plus and pulling in the direction how many more or less photos does it help me to I should take the one that does not cost me too much my card my card costs me 10, it suits me you recommend me you have offered this extension of warranty at some point they are talking about the prices of the models But in no case have you mentioned an extension of warranty or some type of perfect insurance now Thank you very much See you later See you later it seems that he sold me the guarantee So I asked him for it at no time did they consult him no at no time did he tell him we are going to sell him an extension of warranty he told him something no no he did not tell me At no time did he give me the guarantee or anything, the value actually was.

He sold you the extended warranty for nothing less than 48,990 pesos, almost 50,000. In other words, the washing machine cost almost 200 thousand pesos and in the end you are going to pay 256,970 pesos. Until now, we have discovered that There are three sellers who commit this same deception, however we receive information that there is a fourth worker who does the same thing and is being served by a person who we already know has some complaints. What price does 1779 have, the only information they have given to Mrs. Emma is the value of the cell phone, she is saying that she wants it in seven installments of 41,500.

They have given her information that they are going to sell her an extended warranty. There is then any problem with the technical report, payment date and value of the installment. You couldn't review what was inside, that is, bracket it. You didn't buy the extended warranty at any time. True, you didn't really want the cell phone. It says that you bought a cell phone for 179,900 pesos and that you also bought an extended warranty on this cell phone, no less. that for 71,990 pesos, no one ever informed him that he was buying at any time. Here he is paying 72 thousand pesos more in an openly irregular manner, we believe that here the concealment of information, the way in which this product is being delivered to consumers, clearly this is a serious violation of consumer law and also constitutes a serious criminal offense because it is clearly a real scam, this is a scam that is being done to a consumer.

The time has come for these sellers to answer for their bad practices with the help of the prominent actor Álvaro Gómez we will make a supposed recording of a commercial no less than in the front of Giovanna Navarrete's house, one of the women responsible for these deceptions, in this work we will be accompanied by Álvaro Gómez, a very well-known Chilean soap opera actor who will have a very special role, first time that I am going to be in a situation like this, real life event and also Exposing someone, fiction is sometimes not so strong with reality, it surpasses it, you are clear about it What your role is going to be Yes yes absolutely clear What will it be?

I will be in a casting supposedly in a commercial that will be generated in Argentina. So I intend to open doors and open doors to the Argentine market and for this I am going to have many discussions with the producer. And from this a little I'm going to start downloading some things with this with this protagonist that we are going to Exactly refers to Giovanna Navarrete, she is the one who stands out the most for fraudulently selling a product that they did not really buy to the elderly person for 22,500 pesos For example, in the case, This is the ticket that they give her, they give it to her with brackets so that she cannot see the real value that they are charging her because they sell it to her in installments, they sell it with the card, you cannot tell that it is included.

This extended guarantee is also added to the quota. At no time have they told him that they are selling him another product, that is, Álvaro, you have to gain the trust of this woman and ask her what she works on, how she does it and when you already you manage to get that content out, achieve as a basis your work, a real victim will arrive who will ask you for explanations, perfect in parallel, simultaneously, we will ask for explanations from ites specifically from the sellers who commit these infractions, these irregular situations from the people who are from Mao's senior citizen who has a situation in which he does not really allow them to realize that they are being deceived.

And you, sir, are going to be a very annoying producer who is going to generate certain reactions. I am also going to bother the lady who goes to samples. I am going to treat her very badly Álvaro is going to come out in defense of her yes I believe that even Mrs. Giovanna herself is going to come out in defense of the grannies now now let's go let's see what the experience was like that you had in the store buy The promoters answer me on a cell phone. Then I go to the saleswoman to invoice me for the matter.

She already invoices me for everything and that's it. She tells me that the product is worth so much. You were not asked about the guarantee at any time at any time. She told me, Madam. You need an extended warranty, of course, nothing really. This is bracketed to the leaf, therefore, what made it closed. This could not be opened, so true, and this is what you bought here for 200 for 179 thousand pesos and the extended warranty corresponds to 71 one thousand pesos, that is, it is like more than 40% because Johana's friend has a good car, she has a good car at the moment Johana is always greeting her victims very nice, guys, if you help me, please put a flag here Álvaro Come, please, and where are you going?

Let's be, let's take this Hello, we're going to bother you a little, it seems like you're used to this, you haven't done this at any time in your life. Maybe it could have been the worst mistake of your life. Giovanna seems distant, a little shy. Let's remember that she agreed to rent the front of his house to carry out this supposed casting What is your name Sorry Johana Álvaro nice to meet you Sorry about the wardrobe issue we don't do it just in jail or what Argentinian I am giving you the crazy opportunity you can do it Can you please put yourself like this to stop to take the light I want you to see the plants the flag cutting two of him please Giovanna for the first time smiles maybe she empathizes with poor Álvaro who is being ignored by the Argentine producer I present to you your extras Hello How are you Hello Hello Hello How are you?

How are you Hello, they are the ones who are going to help you here with you, you are only going to present the card and your card for everything that you decide, little by little the situation is capturing the woman's attention, obviously with Álvaro Gómez being there, everything becomes more attractive For Giovanna, now I'm going to bring you the card. Is there some specific text? Something you're going to do. We can help you with this, please, there is no one else to help the lady here, no friend, if I can, you can help yourself too.

She is your director here in Argentina, your manager asked me to come do a casting and you to come do a pilot. I am here with you, let's do something serious and in that sense, can you give me the card, please, just the card with us, no, no, no, no, no. go out for a little while so he can have something for you I don't know suddenly you want to talk to him so he can relax a little too Álvaro is a teacher he has already gained Giovanna's trust everything continues According to the plan you would have sent him to the ridge not because I am used to that they treat me badly but a coffee, excuse me, little girl, come, look at this image, Giovanna is only meters away from Mrs.

Margarita and she doesn't even remember that he cheated on her with the extended warranty. It seems that she has a selective memory, she believes coffee, how much sugar is there making a truck, no. We know who the character that arrived is. Ah, it doesn't seem like the neighbor is still not right, for a little while. Give him what I need you to relax, relax your face. The truth is that he is not there, he is not very convinced about asking this question when they spoke to me when They told me about making a pilot, it was like it was already perfect, let's make a pilot like what could be Johana Navarrete was fascinated talking with Álvaro Gómez, now her victim is a few meters away and in the next few minutes they will ask her for explanations for the deceptions she committed What do you do and you, I'm a system analyst, she's very relaxed, she thinks she's a salesperson, you're married, yes, I'm married, I'm almost separated, and in your case, a system list, which is what a system analysis does, I work there as a digitizer, I work a little in the company and you have been there for about 20 years where the company is perfect, the idea at the moment is that Álvaro Gómez, our actor, gains the trust of Johana Navarrete so that she can tell him what her job consists of and obviously she is going to give her her version No. which we know is the exact one that she deceives many people, especially elderly people, by fraudulently selling a product that her client has not purchased, system analyst, it is at one point the most relaxed commercial that has been recorded in all of history.

From advertising, as a director I can tell you that it is a very good face profiled for television. So now it suddenly occurs to me to do a scene with someone you love, you would like to do excellent preaching, and I wouldI say Oh believe preach always with you perfect and you do well there that is to say at least it allows you to live in peace relatively comfortable a nice house car from what I see yours the both of you feel like the protagonist of the commercial No really being the protagonist anyway one has to be like perseverant how much would it be for you more or less good is asking a key question Álvaro How much does she earn per month we must remember that thanks Thanks precisely to this deception she has a good time she cannot complain she has a year-old car she lives in a condominium in a house that belongs to her And it's what the rest of her sales colleagues tell her, the champion, a sad little stick, is super good, she's well above the average Chilean.

Chilean salaries And you pay for that, you work for it there, that's what they give you. to you a fixed salary or also suddenly I imagine that they suddenly offer you What's it called Bonus for like for goal met for sale and all that kind of things but here in telephony I've been there for about 10 years longer now than before you are the salesperson So he has his fixed salary and those incentives are Why well Álvaro That is the key question guarantee as guarantees now he is talking about the guarantee 47,000 pesos so you have to sell it and it is a commission separate from the commission of the sale and perfect that that commission directly, which is not the total, obviously, the ridiculous insurance had a commission for the sale of insurance and there is also a goal for guarantee and there I always stay between the third and second, that is, the more guarantees you sold, the more Lucas earns and finally Giovanna Obviously, with everything, everything is very nice, she is doing very well, she is a spectacular salesperson, but not with everything, the most important thing is that her profits, which are quite interesting, come from a fraudulent sale of a deceptive sale.

To put it very mildly, I think that I Have they ever offered it in stores when I have bought when when I have bought to see if it is the same one that I am telling you I imagine that it works for the telephone Maybe I say buy a telephone, the big stores did not buy it because I buy it in my company but I have bought shavers it's the same Álvaro gets creative and offers Giovanna as the protagonist of the supposed commercial this gets better and better I can make a proposal yes you can what happens is that she is a salesperson So therefore the same She is a salesperson, she knows how to sell.

So you want to incorporate her into something. My suggestion is that it be the other way around that she sells something to me. If she is a salesperson, she is like a difficult customer. I don't know what comes to mind and finally she offers me and convinces and I say come on let's do the situation do you think what I just told him now You can be like you tell me there you will find the card I don't know what nonsense What is the final slogan that you told me card as if it were a card let's go with Credit Card scene one takes one how are we Hello how are you Excuse me you know I'm looking for a phone I don't know do you have What kind of phones do you have I don't know if an iPhone is very convenient for the water to be understood when I ask you for the phone in a group with a Google phone Look, this phone is good, I'm going to take that phone and there you tell me, look and I also have it and there it offers me audio, yes, give it a two three trying two three trying 1 2 1 2 trying audio you are going to explain the things to him there But knowing that he is capturing you already then remember first sell me the phone we want to show him a photo this woman knows her she sold him her phone you are going to sell her So a phone yes And when you accept the phone Exactly yes difficulty when she manages to sell you the phone she is going to offer me the other product which is the guarantee the one she was talking to me about cachay act like that is the guarantee So offer me first Hey But I would also like to offer you a guarantee what guarantee do I want this helps you not to I know what happened to this woman that we saw there on December 20, I found a phone for 109 thousand pesos.

I found the value super convenient and I bought it and when she handed me the ticket I started looking at it and I found that the value didn't fit. of the phone with what exactly came into the game all this what is an extended warranty and is going to explain it is the same thing that he told you listen no you are not going to believe it later when you see what I feel you I like the program And all because suddenly there are a lot of people who don't complain, you told me that she didn't catch it, she didn't tell me anything.

Now you're going to say what a guarantee is. Hello, excuse me, good good good morning good afternoon good very good thank you good morning good afternoon You know I'm looking for a device, a cell phone, what do you have to offer me? Look, I have a Sony already with a 5 megapixel camera. It has good resolution. It has plenty of memory. I also have a Nokia. It just came into the game and the board is asking for a phone. Álvaro Gómez And Álvaro is going to ask you next: What do you want a phone with an extended warranty?

What interests me is that it has a good camera and a good resolution. What is the price? 299 And I can pay that as Perfect Good benefits it helps you buy here in large stores that serve to be used in supermarkets, pharmacies and will also take you to transfer money at the time you want, whenever you want, wonderful But this So this is almost a fantasy among a shadow who is going to enter is going to be a victim Patricia This is ready, she's going to face her and ask for explanations, yes, perfect, she absolutely got involved, she's going to go get her phone, she's not even completely empowered on the subject, okay, but look what I'm telling you, I'm telling you the phone, and once I say You already know that I'm going to arrive, I'm going to take the phone there, you should tell me, and you know that I want to offer you something else, and that's where the card issue came from, and from there, follow the rest that you said is spectacular, how she treated you.

He said it was the guarantee, I said I didn't want it and he said No, if you don't want the guarantee, the cell phone doesn't cost 110 anymore, I'm going to have to raise it to 150 because the value of the guarantee goes, that's the offer on the phone. That's it. It's a lie and I told him that it's illegal because it's illegal, he didn't tell me that's the way it is, it's an obligation if you buy the phone, the phone comes with the warranty, you can't delete it, I said now, but I'm not going to buy a fee, announce the sale to me and I'll only pay in cash.

No he told me it's not possible and I told him this is shameless this is not appropriate and I want to talk to your boss he told me go up to the second floor talk to the lady I don't remember her name and I went up and she told me Hey you know what It happens that being in such a hurry is so complicated and there are so many people but come the week and we cancel the sale and I told the boss but you are more sure that it will be canceled I pay in cash for the phone 94 No really come come come Yes it's with me and I I solved it.

I went the day she called me and told me that she had never spoken to me. That she had never told me anything and that person had incredible customer service. She was giving me back the guarantee part but I have to buy something from the store and you claimed this at the sunaka so I would take out the card there are boxing fights caught when they take out when they do the boxing fights when they take out and grab here with you like here and then you take it down of course that that I can risk a little bit for Please little bit, creativity overflows in the team now we will change the scenery and we will go to the square of the place it is there for you to see from 5 meters our self from this side over there and she is very interested in being famous she is going to be very famous but not precisely because of the commercial that he is supposedly recording but because of this complaint from Patricia and another victim there it is there it is Not if I'm catching that, the first thing I'm going to do is call my manager later to ask him what I'm doing Here she is convinced, you know how they call her the champion Because the one that sells the most extended warranty sells in quotes because you know that she never tells her that she is selling how much she could make you If you come well and I sold a lot for sure and all the I count what I more or less earn for a million and a half, a perfect million.

In other words, you can triple even more, like more than triple the money that you earn only because of what the benefits of selling guarantees are, your income by selling extended guarantees, you get to the company. They say you can earn more by commission or is it one? They tell you so. They leave all the sellers bad, always with you, two always with you, the best, you can have a cache that puts its hand once and one here, cachey on each side Giovanna is fascinated with her participation But this must come to an end and now is the time when Patricia, one of the victims will approach her to ask for explanations, then it will be Emilio.

But believe him, there goes our real victim, always with you. Hello, I wanted to talk to you. Last year, you sold me a phone. and you gave me the warranty you didn't ask me anything about the extended warranty the phone got in when I was wearing extended without consulting me that I am now there is no work of mine I'm recording now look Oh it's recording Look if you talk to me a little more at my house we'll talk I'm free for a little while. Hello, how are you? We're doing a report with her. We just want to help you and now I'm busy with my personal life.

You know. She is a person who feels cheated. What could you say to her? Can she help us for a while? We can bother Novana for a second but you still don't realize that all this is one thing to get to you. What explanation can we give to the people that you sold to them in a deceptive way? You can go to my company and my company will give you the explanation. You have admitted that you triple your income. How is it possible for you to laugh? I don't know why, because you are deceitful because of the deceitful sale to Patricia, but there you are, but she does, I already work, deceitful and they are elderly people.

I will leave you alone, I am just telling you I ask you for an explanation when someone increases the amount of what they buy and you don't even explain it. Your income triples exactly. What do you think of this whole situation? I want it to be very bad taste because they should have done these things together with my company, not with me too. We are going to ask your company for explanations personally what would you say to her to her she asked you asked you strongly told you at that moment she realized obligation to buy But you cannot tell people that it is an obligation to buy a guarantee or not One works one He can earn the money honestly He doesn't want to give any explanation He sells it dishonestly Irregular that's not honest Honest that you told me that you are a guarantee for one year for forty thousand pesos on your phone That's honest but the encounters are very bad people, you talked to your boss, anyone cheated on anyone, it's your job, so anyone, you made her laugh.

It's not a joke, I don't earn what you earn by cheating people. How about an explanation or showing a little regret for what you did? It does because how many people scam Why Why do you think what you do is very honest We knew how to react like this She recognized that her income triples with Patricio thanks to the deceptive sale of this extended warranty the unfortunate Because it also served in her face of the damage that What has caused Emilio's team is heading quickly to the hites store in San Bernardo Hello, you helped me the other time when I bought this cell phone I want to know why this appears because here it talks about two products and I only bought the cell phone and it turns out that I put a guarantee in there that I didn't ask for, it's not like they put it in.

Hey, but excuse me about that one too. The lady is also claiming the same thing. The extended guarantee is sold to people, but you ask her beforehand, but Victoria, I can talk to you. and there is María Victoria González at this moment, now we are going precisely to the Ite store in San Bernardo where another of our team headed by Macarena Venegas is asking for explanations from other sellers who also have these bad practices Hello, You helped me the other time when I I bought this cell phone I want to know why this appears because here it talks about two products and I only bought the cell phone, it is going to put products it comes with the guarantee and there is zero charge but they would have charged the monthly charge María González Castillo tries to explain The deception in a way incomprehensible the guarantee is not true one year But because here it says second year guarantee and without anything here there is a charge that is the monthly charge that comes out to about 3,800 pesos it still goes with the guarantee but it has the same charge as if they did not take it What you are trying explain María is that with or without the guarantee of 71,990 pesos the value of the fee would be the same without comments paste this like this here it is But at no time do I know that you explained that situation to me Well I don't know well your word we are sorry to tell you María Everything is recorded, let's say that they are charging me something more, it is that they are not charging you, ladies, and you get that, the same value has come out, the same fee already at the same moment and just meters away, another of our collaborators asks Paola Walls for explanations, another of the saleswomen involved in this deception What happens is that I already bought a phone from you and it turns out that I got a guarantee out there that I didn't ask for it, it's not that I know it But you didn't ask me, can you listen to me or are you speaking And We started to discuss that is part of the Total amount that my love raised is one thousand and seven Thirteen is your quota, right.

Hey, but excuse me for that one too. The lady is also claiming the same thing. She is claiming the same thing from you. Yes, they did give me a guarantee that they did not pay. I asked for interest. Total was left with 43 thousand seven fourteen but that is a guarantee that the sellers put me there in the guaranteeThey get desperate with so many questions and they send our collaborators to customer service. Macarena enters the scene and tries to talk to María González Castillo. Good day, people, but you ask her beforehand. It was enough for Macarena to mention the extended warranties for María González to leave quickly.

The truth is that María Victoria, in reality, when I started to ask her, I didn't suggest the issue of the extended warranty. The truth is that she went to hide in the warehouse, that white door that you see back there, I asked her to come out, she didn't want to come out. Mrs. Paola Walls is not inside and we are approaching the epicenter of where all the deceptive sales have occurred that killed me on the fourth floor Supermar answered me when a little while ago a little while ago it was about five minutes ago that he sent me upstairs with the women. hidden Of course they didn't give him an answer obviously he takes advantage and basically tries to sell this guarantee this person we want to talk to very briefly you could ask him we want to talk to some saleswomen but with the management the saleswoman is already perfect who would come So now The store manager is always responsible for the company for the practices that in this case the managers or the sales force incur.

Companies are responsible for this marketing and therefore it is the whole that has to consider not only the particular practices. but to improve and anticipate and prevent the occurrence with protocols that are effective and above all with compliance with a law that is Clearly, she completely ignored the problem, said that in reality she had not done it and told him that she insisted on the deception that the The cost that they were charging extra corresponded to the interest, of course, the interested parties are hoping to know what the company thinks, what they could say to the customers who were deceived by these four sellers.

There is a history of this type of complaint regarding stores that hit this story. No, they don't count every day and I had surgery on Thursday, I couldn't achieve love almost with my soul, they definitely hid the problem, she said that in reality she hadn't done it and she told him, she insisted on the deception, that the cost they were charging her extra corresponded to the interest, of course, the interested parties did not have the same fortune here in the front and Johanna said that she tripled her income by selling this extended warranty. We wanted to know the opinion of the saleswomen who make this deception or these fraudulent sales, we could not because she They hid, they gave a misleading explanation again to Mrs.

Emma who managed to ask for an explanation at the time. What we hope is to know what the company thinks regarding the practices, to put it mildly, irregular or bad practices that these saleswomen exercised. Now the relevant thing is that Now all the means of proof, all the evidence that we have gathered, the investigation of the journalistic team in its own trap, was made available to the prosecutor's office of the Public Ministry, also from Sernac and Conadecus. With all this background, we went to speak with the sales manager of hits to know his version regarding these events This is what Vladimir told us, what could he say to the customers who were deceived by these four sellers first as hites to apologize to the affected customers, we categorically reject this type of act since we do not They are part of the culture of our company.

What measures did the company take when it found out about these bad practices of these sellers? When we found out through this program, we checked the information and dismissed seven employees, the four sellers and the direct bosses as a sign. It is clear that these types of acts are not tolerable within the company. You were aware of these bad practices of these sellers. The management was not aware of these bad practices given that the level of complaints was very low versus the level of transactions that we have. On a daily basis in our stores these sellers blame the incentive system that the company has for these bad practices or these traps that they made to customers.

That we have a sales incentive system has nothing to do with promoting bad practices within The company, our sellers must deliver excellent service in an honest and transparent manner, which is why these cases are unacceptable for our company. There is a history of this type of complaint regarding hites stores. Well, regarding this issue of problems with the extended warranty, we have received 44 complaints last year, specifically five in San Bernardo, which speaks about the fact that this practice may not only be limited to this location but is distributed nationwide. But in addition, consumers are making us aware of these charges.

And that speaks Also due to a lack of true and timely information in the marketing of these products, what we have done is ask the company to provide us with background information and to tell us how it is going to compensate not only in these cases for this location but also for all the problems that it has had at the national level and if we do not find a clear answer we will do so through the courts of justice. The deception that we denounce today makes clear the need to strengthen the supervisory power of sennac and before saying goodbye we want to leave you with a headwind advance and tide led by Francisco Saavedra, we were crazy.

I have grade 3 germ cell cancer and we have been fighting with this for two years, of course, we want to get married, we never dream of getting married. I am hospitalized tomorrow and I have surgery on Thursday. I no longer have any. My Lucky life, this vomiting thing, the overwhelming diarrhea that it gave me, at least I have the support of my partner. I get excited because not everyone would do it. I believe that when you truly fall in love, you don't fall in love with the person physically, you fall in love with the way they are.

With you one reaches love almost with the soul But how did you love yourself again when you were bald and that bald guy wanted to make an engagement ring so we don't have to tell this story, it's not told every day, I learned from this to value life love without without barrier you are filling many people with Hope We are crazy with love