Gordon Visits Nino's AND Amy's Baking Company | DOUBLE FULL EP | Kitchen Nightmares

right into the pot and then they didn't like it, so if they didn't like it, what are we going to do about it? Let's wait, we're done today, the

kitchen

needs to know, okay, then I'll say, thank you, okay, Amy. This is the call, you didn't like it, for me, this is all, none of you found out about this, because the young Maria grabbed the plane, she was about to throw it away, that's a common thread in this restaurant, there's no point in me talking, so I'm just going to work. , it's like a long nightmare. Wow, a ten dollar tip that's good for you, yeah, why don't you think the girls deserve some tips tonight?

No, they get them every hour, and they also think that if I went and asked each customer when they left a tip it would go directly to the owner and not the waiter. Do you think they would be surprised? Let me ask that table over there, sir, the tip you left for the young waitress is taken by the owner. the advice no no no no no no with me yes, I wouldn't do it with you who do you think you are oh my god timmy is going to hurt him I'm sick of it I'm getting tired of you but then answer my question don't ask my question tell the clients they're going to get Their tips no, no, they should be told that you are accepting them because these servers deserve them, do you want to talk to me, yes, you do.

I'll do it with you then I'll do it with you oh my god everyone has this food yeah we're closed we're closing the

kitchen

I think Katie you can go sure I'm talking to you Katie it's okay Katie listening to me when you I'm talking to you, don't walk away from me, you don't work here anymore, okay, don't start crying, oh my God, she's coming to the kitchen tonight, it's like I said, a table, she said, are you sure? Are you on drugs? It's okay. please continue, no, no, come on, she doesn't work here anymore, she's a poisonous little viper and I don't allow people to have an attitude in my restaurant, what does she know who the hell she is?, she's gone, that's just who she is, Don't let the door hit you on the way out tonight, Chef Ramsay witnessed how dysfunctional Amy and Sammy are in running their business.

Katie, you don't work here anymore. That's fine, including firing Katie for simply asking a question. Now you just fired a young woman. but just take a deep breath and see if we can get some kind of resolution here it's okay, believe it or not, my intentions are good, you're already shaking your head, I'm listening to you, it's become obvious that you can't take criticism, right? because? You're seriously asking me why I'm yeah, yeah, I don't have to cry here, I don't want you to cry, you don't have to cry, I'm not getting up, I mean, I'm just trying to. talk and take out my he's a drawing a conversation no one ever lets me talk no one oh my god I know but you're not listening to me I know you I'm listening to you we're listening to you and you're trying to him You asked me if I should know what I do normally is good.

I don't have people to send me things. You're saying you don't know, because the food comes back and goes straight to washing the dishes. That's the problem. "I've been avoiding everything behind your back, there are the most incredible desserts and in your freezer there are store-bought ravioli that you are never going to convince me or a customer that they are good, the sauce is delicious, we think the ravioli are ". you're very good what I'm struggling with is convincing yourself that it's okay it's not tomorrow I want you to have an open mind okay you too sammy I don't make promises that I know I can't keep I'm going to do everything within me to try everything you're getting from me is true right now that's what you need good night good night after one of the hardest days you've ever had

nightmares

in the kitchen chef ramsay has come up with a plan to start transforming around from Amy's

baking

company

, come on, but since Amy and Sammy aren't at the restaurant, he takes the time to meet with former staff members who contacted him in the morning.

How are you both okay? Jessica, right, yeah, it's good to see you, Henry, Henry. See you, first of all, Jessica was your job. They hired me as a food runner. Sammy told me that he didn't like people who went to culinary school because he didn't think we knew anything and when I started, he only allowed me. serve glasses of water and place them on the table, so I worked front of house for a few months and basically had to beg my way back to the kitchen. Awesome, I'm Henry, that was a disaster for the most part.

How long have you been there? a little over a month and what kind of things did you see in the dining room, he was always in a bad mood, no matter what, I have never seen him in a good mood, he can't take complaints in a professional manner, which is the worst part, a day he made me wash his car, it was the most ridiculous thing I have ever done for him, they were always yelling at each other during the year and a half I was there, I saw at least 50 people come and Wow 50. They were in and out so fast.

Wow, what happens when customers complain about their food? They tell them they are wrong. You know no, we have the best food in the country. You are wrong, as there have been times when people have been wrong. I bought raw salmon and they sent it back to me saying, "You know, can you cook it a little longer?" and they say you don't know how to eat food, you don't know what you're doing, this is perfect, you just obviously don't know that the customer always makes mistakes, it's just that they don't really know how to run a restaurant, I don't know what it is, but they both think that It's like everyone is behind them, listen, I appreciate that.

Comments would be very helpful and I appreciate the absolute truth. Wish me good luck. I need her. Yes, good luck. Absolutely good luck. I hope you can help me. Thank you. Wow, it gets worse, good morning, tomorrow, Sammy, today is a new day. Yes, I hope you don't look too happy. I have never had an experience like this. We want to clarify a few things please, should we sit down so there is no animation? Sit down, let's get some things straight. What would you like to clarify? I have a problem with the comments you made to me last night while I was trying to focus on the food, let's look at one thing at a time and be open and honest, okay, okay, because for me it was about finding out the truth when I was told that the ravioli They are freshly made.

I did not tell you that. Can I finish? I'm sorry when your husband told me the ravioli was fresh. I ordered them and the rabbits were disgusting and not fresh and if you are going to try continue. to get customers attention by sending them freshly made fake ravioli, they need to know, no, I never say, send my alarm bells, don't talk now, you might want to sit there and argue, but you're not ready. to understand that I'm here to show you what's right and you can't accept that, I can, I'm ready for it, I don't have a problem with food, I told you about the burger, you choose to listen, I didn't make all the buns. because the beef burger was soggy, I have never had a problem with that burger.

Did you ever say the salmon burger was dry but it was moist? Is it dry or wet? Which is one at a time? No, you're confused. I'm not confused when we talk about food, but the way you yelled at that young woman last night, would you let someone walk into your restaurant in your kitchen and talk to you the way that kid talked to me last night? You think we're going to let someone hold a gun to our heads and we're going to give them our asses and let them do whatever they want to us? Oh, she asked no, she did it with an attitude, a serious attitude, she's like are you sure about me?

Are you sure you don't need to question me? Katie, you can go home right now. No she did not. Okay, now you're exaggerating too much. Okay, you'll blame her and you'll blame her clients. but clients we are waiting for the food because of your husband's mistake but well let's forget yesterday right let's start if we continue the show let's start from scratch I want to forget the word show this is not a show for me I mean I don't know what to do , this is a restaurant that is in crisis with a delusional owner who can't take criticism so I'll tell it like it is, I met Jessica and Henry this morning and they said some horrible things to me like the way you treat the staff: They have to clean cars in the middle of service because the boss wants his car cleaned and then witness over 50 employees being laid off in that short period of time. staff 50 stops you're saying I've laid off 50 employees since Jessica was here you're saying I am can you show me that here we go look in your eyes that's why you're saying you haven't had a turnover of over 50 people you were wrong 100 or even more than 100. not just 50. yes one hand is actually worse than what she told me yes it is worse yes could you tell your wife Jesus Christ?

Are you going to attack me for loving me? drink some water too OMG I don't even know why we came back here. I'm going home this morning. Chef Ramsay came with a plan on how to improve the restaurant, but the owners wanted to clear up some issues, now you can. I want to sit there and argue, but you're not ready to understand that I'm here to show you what's right. Unfortunately, they are not yet ready to hear what Chef Ramsay has to say. Sorry yesterday, I didn't even eat, drink, eat. or drink and I have to drink water Jesus Christ, are you going to attack me for wanting to drink some water too?

Oh my god, I don't even know why we came back here. I'm going home now you're going home. This is nobody. she's even listening to me their name will be jessica this is amazing these people are amazing and i've had enough and i came here to have my own restaurant abused i want to go home just calm down everything we've done everything that happened is we've been attacked attacks attacked by What are you doing because I was insulted yesterday you insulted me verbally and I stuck my tongue out in class I didn't tell you the truth I didn't say unpleasant things to you okay, I really did Actually, when I told you about the hamburger, you refused to listen, you don't understand , you're judging me for coming here, interrupting the whole service, I've been doing this interrupting, you interrupted us last night, how could I concentrate when you're on my lunch when you're standing here where are you?

What happens when I could? because of you who interrupted you then everyone what are you talking about blaming everyone again? I do my best to keep our business from closing because we can. If you can't find qualified people, go find Miranda and little Katie and Jessica, bring them here and let me see how they work. Will you do that? Of course. Do you know what they are afraid of you? They are embarrassed, but unfortunately you convince yourself. Your little Amy's world is that everything you cook touches the aroma, it's perfect, I don't know, what am I arguing?

Garlic alone pairs well with white truffles. Well, let me show you some. Can I show you reviews? Hundreds of reviews that are excellent and that we didn't write there. there are no good reviews real clients who have supported us in this life all foreigners you are not telling me the problems you are saying I am delusional I am this I am this I am this can we talk about what we came here to talk about? about, please, yes, let them feed it. I want them to be honest. I always talk about the problems you've had, that you can't talk to your wife and the problems that she can't accept criticism.

Before she said, "It's okay, I don't have any." problem saying okay I think you're too far away then let's finish the show you think I'm too far away there's no hope it's Christmas let's go home okay I can't help people who can't help themselves and they will never be able to do it. Take one of the reviews and if you are not willing to change, I am not going to clash, argue, shout what you want to say, but this is not normal and it is not normal for a restaurant to have so many staff, it is not normal for such a small kitchen to to have 65 dishes on the menu and it is not normal for the level of animosity that you have built inside this restaurant and outside you have the right to run the business the way you want to run your business I have the right to do what is right and what is right for me It's getting out of here good luck wow it's good yeah we don't need his help maybe he knows everything has to go down and now that he's gone, he's gone. continue with your life Samy and I will continue with my life well, it finally happened after almost 100

nightmares

in the kitchen, I met two owners who I couldn't help and it wasn't because I didn't want to, it was because they are incapable of listening and in a In a short period of time they managed to anger the community and have more than 100 employees in one year.

Sammy and Amy continue to blame everyone else, but their biggest problem is themselves and I know any changes they would make. I have realized that they were never going to meet them and that is why I have decided to do something that I have never done before. It is a pity.