IELTS Listening Practice Test 2023 with Answers [Real Exam - 376 ]

section one you will hear a man call to complain about a flight first you will have some time to look at questions 1 to three you will see that there is an

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ple that has been done for you on this occasion only the conversation related to this will continue I played first hello, You have contacted the complaints department, how can I help you? Yes, hello, I'm calling to make a complaint about a flight I took with you recently. Okay, there are a few details I'll have to tell you first. Can I have your opinion? name please jack dawson that is daws o n the man's name is jack dorson so dorson has been written in space now we will begin you must answer the questions while

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because you will not listen to the recording a second time listen carefully and answer questions 1 to three Hello, you have contacted the complaints department, how can I help you?

Yes, hello, I'm calling to complain about a flight I took with you recently. Okay, there are a few details I'll have to tell you first. Can I have your name please Jack dwon that is daw s n and his address is 33 Hillcrest Road that is h i w l cr e s t 33 Hillcrest Road is that in exit yes and what is the zip code of the residence is Al 698 GQ thank you Do you have a phone number? Yes, my office number. it's 754 688 that's fine and I can give you a home phone number in case of emergencies no problem it's 798 662 they are both local numbers yes before you listen to the rest of the conversation you have some time to review questions 4 to 10 Now listen and answer questions 4 to 10.

Okay, thank you for your patience. What is the nature of your complaint? I'm calling to complain about a flight I recently took. I always take certain measures to make sure I am comfortable, for

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ple, I always pay the extra cost for extra legroom and I always arrive on time for the flight to make sure I am seated under the air conditioning. Unfortunately, I was disappointed to discover that the plane's air conditioning was broken, so I spent the entire flight. I feel uncomfortable because it was too hot and the air was stale. I see. I apologize for this air conditioning failure now while I have you on the phone.

Would you mind taking a short questionnaire about your recent flight? Sure, okay, let's get started. What happened? Do you think about the food they served you during the flight? I thought it was cheap and quite delicious, however I was still very hungry afterwards as it was a very small portion and more of a snack. Offering a snack for lunch is unreasonable, okay? I have noted what your opinion was about the quality of service you received from our staff on board. The staff was very helpful, but every time I pressed the button for service, it took a long time for a staff member to arrive.

This is frustrating because there simply was not enough staff on board the flight to be able to serve all customers. Okay that's cool. Thank you very much for answering those questions. Is there any other part of your travel experience that you would like to comment on? Yes, the process of getting through security was very quick and helped make my travel experience stress-free. Well, do you have any additional comments about the services you received during the flight? Yes, I thought the seats were very uncomfortable and looked very old. They were also in need of repair as the reclining function of my chair was broken so I couldn't sleep for the entire flight.

Fortunately, the entertainment facilities were very good, so I was able to distract myself by watching movies. Thank you very much for taking the time to respond. all my questions we would like to offer you some gifts as a gesture of goodwill with a 20% discount on the cost of your stay at the hotel. We also appreciate that international calls to your home country can be expensive and we're sure you'd like to keep your family informed about your travels, so accept a calling card that has a £20 credit on it. Oh, that's

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ly cool . Thank you very much for the gifts.

No problem. We hope you will travel with us again soon. Have a fantastic vacation. Thank you. Bye bye. that's the end of section one, you now have half a minute to check your

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, move on to section two, section two, you will hear part of a talk given by a member of staff from a car rental company, first you will have some time to see questions 11 to 16 now listen carefully and answer questions 11 to 16 good morning listen to the listeners and welcome back to Star radio today on the program we have a visitor from Yo Car Rental who will give us an idea of ​​your company and of the public. transportation system welcome Jonathan thanks for having me.

Yes, I would like to start by introducing my company Yazu Car Rental. We are the cheapest and most reliable rental company in the city and have won multiple awards for the quality of our services. This success did not come. However, it turned out to be easy and it was important that we stay fresh and are always thinking of ways to attract new customers. Our first attempt at doing this was to offer a free gift with every car rental, and we were sure that customers would be very interested in the offer of a free Hoover with every rental, however, it didn't attract any new customers, so which we quickly stopped offering it in 2020, a new taxi company opened next to us and we started losing a lot of business to them, so we came up with an offer we were hoping for. could compete with their service, we offered a new package where you could rent a car with a driver for a small additional fee.

By introducing this offer we found that all our customers preferred to drive the cars themselves so again this offer failed to attract more Customers learned from these mistakes we decided to offer a package service where the customer no longer had to come to our offices to pick up the rental car, but we could drop off and pick up the car anywhere in the city so that customers could experience a lot. More stress-free, this offer was very popular and increased our profits by 30% to attract a younger demographic. We updated the car models that we offered for rental.

We started offering more modern cars, like Minis and smart cars that we thought might appeal. among the youngest and we also buy them in more fun colors like reds and greens. This offer attracted some new customers from a younger age group, however, not as many as we expected. I decided to offer our services at a discounted price on our website where it could be seen by thousands of people. I thought this could be a great way to attract a number of new customers who would never have heard of us before and it worked fantastically well. After the success of the discount offer, we had so many customers that it became necessary to open a new branch of the company in the city center.

The cost of renting offices in the city center was very high, so we hoped our profits would justify this expensive decision. We made enough profit to keep our downtown offices open. but we expected a further increase in the number of customers before I heard the rest of the talk. You have some time to look at questions 17 to 20. Now listen and answer questions 17 to 20 for the second part of my talk, which is in the On the topic of public transportation, public transportation has many benefits, e.g. The recent introduction of bus lanes has meant that buses are now not affected by traffic jams and are unfortunately able to keep to their timetables as fewer and fewer people take the bus these days. has become quite inefficient this reduction in passengers may be due to stories in the newspaper about the dangers buses pose to pedestrian safety;

However, this is largely false as buses are responsible for far fewer pedestrian-related accidents than cars. I use the bus service frequently. Since car gas is so expensive nowadays, the bus is much more affordable. However, if I'm in a hurry, I prefer to take a taxi, as they usually get you to your destination very quickly so you can be on time for your appointments. I also thank you very much. I enjoy flying to my destinations as the service is incredibly fast and the airports are always very easy to find in person. My favorite mode of transportation is the bus due to the lack of people using the service.

I have found that the buses are never crowded so there is always a seat available, they never get dirty as they are cleaned regularly. However, I have found that sometimes the bus can be delayed for more than half an hour, which can be very frustrating. There have been many fluctuations in the price of bus tickets in the last two years, £180 for a ticket was enough to sustain the bus companies; However, as the price of fuel increased so did ticket prices, now ticket prices are decreasing as bus companies try to encourage more people to use their service. again, well that's all from me today, thanks for

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, this is the end of section two, now you have half a minute to check your

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, now move on to section three, section three, you will hear a conversation between a student and his teacher discussing an assignment first.

You have some time to look at questions 21 to 2. Now listen carefully and answer questions 21 25. Excuse me, Dr. Thompson. Can I talk to you for a minute? Of course, pass. I'm Alexandra Jones. I'm studying business here at University. and for my task I have to conduct a survey among people who own their own organizations. I heard that you are the founder of your own company and I was wondering if I could ask you a few questions about that. Yes, of course, please shoot. It's good, awesome. Let's get started Did you encounter any problems while starting your business?

It actually wasn't as difficult as I expected. I started with very clear goals, so I knew exactly what I wanted my corporate identity to be. It was very difficult to find. The right premises as the property market in London is very competitive, but I finally found the perfect ones. The hardest part was structuring the business as I didn't have a formal template, so I had to create it myself. Yes, that is very impressive. Was it difficult to deal with things? It's always difficult trying to satisfy a group of people with different interests, however, I didn't encounter many problems.

I thought it was very important to make staff feel appreciated, so I organized a staff day where we could all introduce ourselves and get to know each other. For others as individuals I was also able to talk to them about the type of work they would do and gave them the opportunity to share with me the problems they had with the work assignment. Okay, did you hire a management team or take on the role of manager oh no, I had enough tasks to take care of. I hired someone else to take on the role of manager, however, he never consulted me before making decisions, so I was forced to let him go and hire someone else.

And what did the rest of the staff think about the new manager? They had great respect for him. It definitely helped that I checked with them before hiring him. They were surprised that he had been so successful in his role at the company despite the longer meeting. hours since you opened the company, have you had great achievements? There are many aspects of the company that I am pleased with, however, there is one achievement that I am particularly proud of. I wanted to paint a mural to brighten our entrance area, so I decided that's what it would be like.

It would be a great idea to invite the local primary school to create one for us. The young people had a great time and I know they were delighted to be included. Oh, that's fantastic. Before listening to the rest of the conversation, you have some time to look at the questions. 26 to 30 Now listen and answer questions 26 to 30, have you encountered any major problems since you opened the company? Yes, we always have problems with employment because it is very difficult to find people who are qualified for the positions we offer, but unfortunately there is no solution for this: one of our administrators also recently went on maternity leave, which put us in a complicated situation.

However, we have managed to find a temporary replacement for her. The period in which we must carry out our financial training is also approaching. I need to find a place with enough space to accommodate everyone, it will be interesting to try to organize that event. Oh, gosh, I imagine I find it quite difficult to organize. Organization is a difficult thing to master, but it is also essential for success. I was learning to stay organized. I

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ized that the role of motivation is essential. Okay, great. I also suggest you visit the library, as there is a section on culture that will have very valuable material on how to develop your organizational skills.

I'll go to the library when we're done. I think you will find it very useful. They also have a collection of documentaries on the topic ofpersonal organization. I suggest you look for literature on change management. I personally found these sources. Incredibly useful articles are also a valuable resource and we have a complete collection of them in our university library. I advise you to consult section two, where you will find articles on the nature of volunteering. That is fantastic. Thank you very much for your help. No problem. it is the end of section three now you have half a minute to check your answers now move on to section four section four you will listen to a conversation about astronomy first you have some time to look at questions 31 to 40 now listen carefully and answer questions 31 to 40 this is the magical moment of the BBC I have faith in today's program we invite an astronomy professor welcome Louis Thank you very much Faith what magical information will you present to us we all know that the leonidis in August will come so today let's talk about meteorites good topic in a moment or another Almost everyone has glimpsed a small ray of light crossing the night sky Almost everyone makes wishes when they see them and blames their presence for both good and bad luck.

Yes, these sudden celestial visitors are meteors, as we often call them. shooting star bright trails are caused by the burning of a piece of celestial debris that enters our atmosphere. Many meteors are quick flashes, but some last long enough for us to follow their brief course across the sky from time to time. , a meteor will actually light up the night brighter than Venus, although rarely even brighter than the moon, leaving a trail in its wake. a faintly bright trail that can persist for minutes Louis, can we see some meteors every night for a year? Yes, under a dark sky, any observer can expect to see between two and seven meteors every hour, on any night of the year.

These are sporadic meteors. Sporadic meteors. Yes. The source bodies of meteors are part of the dusty background of the inner solar system. Several times during the year, Earth encounters swarms of small particles that considerably increase the number of meteors. The result is a meteor shower during which observers can see dozens of meteors every hour. The material within the swarms can produce better than average displays in some years at speeds of hundreds per hour and they were treated to a truly amazing display in which thousands of meteors can be seen visible over a short period. The phenomenon is called meteor storms and they are more magnificent. that meteor showers aha that's wonderful definitely the meteors that appear during a meteor shower appear to come from a point in the sky this illusion is a perspective effect just as a road appears to converge in the distance generally meteor showers receive the name of the constellation from which the meteors appear to radiate, as during the August shower, the meteors appear to come out from a point in the constellation of Pereus when it is the largest meteor storm on record in 1833 a storm of 60,000 meters per hour shocked the world 60,000 that's incredible In the 1860s, scientists knew that many meteor showers were annual, including the normally placid Leonids that produced the big storm and were somehow related to comets.

Actually, yes, but most of the metas people have seen during one of the annual showers come from fluffy particles. not much larger than grains of sand, when a particle enters the Earth's atmosphere it collides with atoms and gas molecules the particle becomes enveloped in a bright layer of hot air and vaporized material that breaks off from its own surface if the meteor is very close to us when No appears in In fact, it is an illusion, however, even well-trained professionals can be fooled, such as airline pilots who diverted to avoid meteors that were actually 100 miles away.

A meteor that appears brighter than any of the stars and planets is a fireball which is very interesting, yes, most. Meteors are seen between 80 and 120 km above the ground. Sometimes someone will claim to have seen a fireball land on the top of a hill, but in reality, a real fireball first appears at a height of about 125 km and loses its glow when it is still at least 20 km away. on the floor. Yes, what colors are meteorites? Generally most meteors appear white, but some also appear blue, green, yellow, orange or even red. What will happen if a meteoroid reaches the Earth's surface without being completely vaporized?

It will be a meteorite. I heard meteorites existed a long time ago. They were thought to have been cast as gifts from angels, yes, and others thought the gods were actually showing their wrath until the 17th century. Many believed that they fell from storms. They were nicknamed thunder stones. Many scientists did not believe the accounts of people who claimed to have seen meteorites and some experts were skeptical that the stones could fall from the clouds or the sky. Yes, one of the largest meteorite events in recent history destroyed hundreds of square kilometers of forest in Siberia on June 30, 1908, according to local witnesses.

The fire spread across the sky and appeared to enter the atmosphere at an oblique angle, exploding sending hot winds and loud noises and shaking the ground enough to break windows in nearby villages. Small particles released into the atmosphere illuminated the night sky for several days, making it today. The prevailing theory holds that a meteorite exploded just above the surface; Yes, most impact craters and basins larger than the meteorite crater were largely born or buried by rocks and soil as the Earth's surface changed. It is the largest, the diameter of the basin is around 300 km. Rock samples obtained by drilling in the basin show that an asteroid hit the Earth there about 60 5 million years ago, during the same period the dinosaurs disappeared. es, many scientists believe that this debris caused climate changes that caused the dinosaurs to not survive, we really hope that never happens again, well, thanks for watching today's show, see you next week, this is the end of the section four, now you have half a minute to check your answers, this is the end. from the listening comprehension

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you now have 10 minutes to transfer your answers to the listening comprehension answer sheet