LATE NIGHT TALK WITH LAURA | REPLYING TO YOUR COMMENTS REGARDING CUSTOMER SERVICE RANT

Well, my life, the

comments

, sorry guys, I'm trying to figure this out. I don't do this very often. I always get lost. Hi carmen. Well, I think it's working now. It's too

late

. I know, but I have some free time. Hello. so basically I wanted to come here and I have my laptop right behind you and respond to some of the

comments

that I received from my most were one of my recent runs through Dollar Tree and it was a pretty touchy subject. so I wanted to come here and clear something up, and if you don't know what I'm

talk

ing about, it's the hallway that's called huge edition of Dollar Tree Haul Home and new finds, my cleaning videos, yeah, I'll try that. make more cleaning videos because I guess they are like a hit and people like to watch them which I actually ordered from the store thanks for recommending it oh yeah I love shopping miss by the way guys I know I have some questions about who the store was the winners are lost so I need to contact them as soon as possible anyway.

I'm going to go into the other comments that way I can respond to some of the comments that were said in that video because I got a lot of comments and I wanted to apologize in case I came across as a brat or a diva or all kinds of things, so I wanted to apologize because I didn't mean it should come out like that in Okay, this is great, don't apologize to anyone, you're so sweet. Hello from Covina California. I get a little nervous coming live. I don't know, I feel like this is very strange, but you are there and I am.

I feel like I'm actually interacting with you guys and it's a little better, but I don't know what you guys think, well let's get into the comments. Well, I don't know if I should do this. Okay, so the first comment. I'm going to do something like the top comments. I don't think it's fair for anyone to say "find a job you enjoy", not everyone is lucky or qualified to do what makes them happy, if so, not everyone is lucky or qualified to do what makes them happy. Be happier and kinder people. I don't agree with that statement that I enjoy watching

your

videos and I don't know, I think I used to be a dishwasher, guys, just so you know, I used to be a cashier.

I work in retail, I know what it's like and I know some of the comments here that we say, I like to walk in the shoes of people I don't know because I've never worked in retail, I've never been a cashier. I've never been understaffed or understaffed when in fact I've had all of those things, so I thought it was a little unfair that people said I don't know what it's like to work in retail when in reality I've worked in the retail, so I don't know, I think it's a little bit unfair, so I always say look for a job that you enjoy because I personally did, like when I worked in fast food, that was like my first job. and I didn't want to do that anymore, so I applied as a cashier and I decided to go into retail and I worked for that retail business for a long time.

I'm not going to mention where I worked exactly because that's not really important, but it was very busy there, we wouldn't have enough staff, but that doesn't mean I would be willing to provide bad

customer

service

, which is the main reason why In the first place, I would even have a job. I always say look for a job you like because that's what I once did. I didn't want to be a cashier anymore. I applied for a different position, a different job, and I think it's very important that we have a plan like we have. have a plan for ourselves if we don't plan ahead like it's whatever life decides destiny will be so I'm a big believer in making a game plan not only for

your

life but also financially I think it's very important that Save money for that car you've been wanting or maybe you want a house.

It's so much more than day-to-day activities and here's another comment I wanted to read. to you guys so I forget where it is but there was one where it said that not everyone is qualified to do the jobs and I like my opinion and honestly this is not meant to sound negative or that this is my right way of doing it. I know what I'm

talk

ing about like I'm an expert in life, not at all, this is just my own humble experience and I hope I can shed some light because maybe there are a lot of similar tellers who watch my videos, don't I know, but I don't think you should pigeonhole yourself.

I think you should really like working towards your goals and you might not be a cashier anymore if that's not what you want. I want to do I've met some of the coolest people who are cashiers who are like grown ups and they enjoy it like they really enjoy their job and it's kind of refreshing so yeah don't let other people label you as something else I wanted to do . I tell you that I used to work in fast food and I remember complimenting a lady who went through the drive-thru and saying, "I really like your car, you know it's beautiful, and then she responded by saying that they never will be." able to afford this and I think that's always with me because why would you say that to someone especially like when I worked in fast food when I was in high school?

I was like, I don't know, I think I was like a junior in high school and I remember I was always a hard worker. I think it's very important to be a hard worker, to be the hardest worker in the room to know, to get the next promotion to advance, I also had a manager. that he would really like to push me out of my comfort zones. I would like him to make me complete all kinds of different projects on top of all my responsibilities because he really cared about me and he really wanted me to like him. the next level, the next promotion and there would be times when I would like to not finish the project.

I would finish maybe 75% of the project and whenever I wanted I would meet with him again and talk to him about things like Why didn't I complete it completely? I would like to think of some story and it could have been a true story, maybe I like that we were short staffed. I didn't get the chance, you know, like blah, blah, blah and him. I always said Laura, that sounds like an excuse every time and I appreciate it because he was brutally honest, like he was telling me the truth and that's literally what made me better and then I feel like I'm missing all of your comments, guys.

I'm getting too into the video, but I think he liked it to this day because it pushed me to like my limits, even if I was 90% complete with a project and it would have been like an improvement over that 75%. . being like that sounds like an excuse it's not complete yet it's not done it's not done yet and I feel like we do it a lot of times I feel like we put obstacles that aren't there in front of us and it's very unfortunate because I feel like With that

rant

video I made , a lot of people were offended and I felt very bad.

I thought, oh man, maybe I said something I shouldn't have said or wrote something different and I didn't quite tell you every single little detail about that situation, so I sincerely apologize if I offended anyone if that's the case for any reason if you're cashier and maybe you have a similar perspective on I don't know, maybe

customer

service

is too hard on me Personally, from my humble experience, I don't think it's a bad day or just personal problems that I may be going through or maybe that We lack personnel or are working too much. I don't think any of that justifies taking it out on my client, but that's just me as a human being, so I just wanted to like it.

I said come here and read these comments because I feel terrible that people think I'm like this like Queen when I'm really not like that, like I was a dishwasher for crying out loud like I'm not better than you and I feel terrible that Someone might think that, so here let's read another comment. I'm in South Texas. Hello ladies, there are no bad comments coming. From me Thanks Vicki Becca Okay this is from Sarah, the comment was edited so I wonder what the original comment said, but anyway she wasn't taking her misery out on you, maybe she was having a bad day, so Which I still don't believe.

This is correct. I don't think having a bad day justifies, you know, taking it out on your client. The main reason we work and I'm in customer service, that's what I do for a living, customer service and sales, and I just feel terrible because that's acceptable behavior when it shouldn't be like she doesn't. had a good attitude so let me continue reading the comment, maybe she didn't realize you had a reusable bag so yeah she asked me if I wanted it. I bought bags and I politely said no and placed my bag on the counter and then she proceeded to put them in like she was scanning the items and putting them in the folded reusable bag which in my opinion was pretty ineffective but like she was too busy with My daughter, you know, I just left it at that and ended up packing my own stuff for people who think I didn't end up doing that like I ended up packing my own stuff.

I didn't make a fuss or I couldn't. I'm not complaining, I didn't do much, I hope whatever she's going through, I hope it gets better, I really do, but I honestly think if she wants to make a change, she needs to change her attitude like I can't. I will even tell you how many times I have gone to a fast food restau

rant

or even a retail store and someone has been so helpful and so polite that I will literally give them my business card and tell them to apply if interested and reference me every time. maybe because I really appreciate good customer service.

Sorry, I'm getting too involved in the conversation. Well, let's look at her comments. Well, and there were some around here that I wanted to read. Mmm, you are. mad about that, so dumb, you don't look anymore, you're acting like a diva, a lot of places make you pack your own stuff nowadays and yes, I know I shop at Winco. I'm going to eat for less like they're cheap guys. to the Dollar Tree like I wasn't expecting amazing treatment or anything in another comment below saying it's the Dollar Tree not Nordstrom get over it there are more important things to blink at and like I said I've been to guys of customer service that I've been insulted by, people have thrown things at me like it's been intense you know, but I still don't leave that to my next customer, that I'm treating like that is just not acceptable, um, another comment said that not everyone is qualified, which I totally understand, but I'm just worried because what are we doing to take the necessary steps to qualify, we just complain, what are we doing to fix the problem, I know, maybe .

You're not happy with your current job or whatever, but what are we doing to get a better job? Are we networking with other people? What steps are we taking? Will we go back to school? Don't know. I feel like it's really up to us to decide what we want to do next. It doesn't depend on anyone else. Yes I agree. I used to do it. be like I said I used to be a cashier and then that bag law hadn't been passed yeah and I would be more than happy to put your items in the reusable bag because they are like helping our environment not only that but also My job was easier because the bags are bigger.

This is the bag I took and a lot of people were saying the bags are dirty since this one is like new and I bought it at the Dollar Tree which I don't know. Guys, I'm going to put an end to this. I really hope you don't think you're in a box. If they are having a hard time with her with her job, they don't like her or maybe they don't. Like the people you work with, I think that's also very important. I believe that God puts these people in front of you so that you can learn from them if they are good or bad, if you work with people you don't like or just hate. you can't stand their work ethic or how they handle things, you're learning from them, you're learning how you don't want to be and if you have people in your life like managers that are really good, they're coaching you, they're motivating you, they're like trying to take you to the next level, like you're learning from them so that maybe you can help other people with their jobs that you know and that way you can encourage other people, so I don't I don't know guys, I just hope you understand that no It came from a bad place and it seems like a lot of people took it the wrong way, so I wanted to come here and address it quickly.

I'm trying to read. some of the comments aren't really people the company needs to invest more in their employees yeah that's another thing I was curious about because I've been to Dollar Tree and there will be times where the team members are fighting with each other . others like no, no, like I have to go on my break, I can't keep calling or like, like, I don't know, they make their own decisions, some people like it, they don't want to jump at the register and I feel like maybe maybe yes. It's like the company maybe isn't effective coaching or maybe it's management.

I really don't know, maybe it's not the employees, maybe the managers are the ones who are miserable and then take it to their employees like that's terrible because you It hurts you if you're a manager and you're like or hurting youremployees like everyone is losing like you are losing by being miserable your team members are feeling miserable the company is losing money customers are unhappy like everyone is so I feel really bad about that but I hope it's not so case I really hope I don't know what you think you think Dollar Tree I don't know what you think how is Lolani she is so cute Leilani is amazing today I was crazy when we went to Target and I was doing a scene again but luckily Cisco was with me so I don't know how I'm going to continue with my Dollar Tree aisles because if I can't take my daughter to the Dollar Tree, I don't know, guys, that's how it will be. rough I love your videos thank you you're saving the planet one bag at a time I think they just finished work oh my gosh they're going so fast now I can't read them hello from Arizona hello Isabel Kath it's it's ugly sorry guys I don't have my glasses on, I was in shock, I didn't know what to say, my little girl was crying because, like Lady Hilton, she is Leilani's first language, her first language is Spanish, but I'm pretty bad. like talking to her in English, oh my god, sorry about her hair, I'm super

late

at

night

, but I wanted to come here and, you know, be honest with yourself.

Honestly, I'm trying to be as honest and transparent as possible. I never want you guys to think I'm better than you, that's ridiculous. Dollar Tree has rude workers. I see that even the managers are so rude. I know I don't know what's up with that. I don't understand, I feel like maybe they're incredibly short staffed, like I've never worked at Dollar Tree, but like I've worked in retail, but I mean, they're two completely different businesses, so you wouldn't know I'm curious. to find out if someone works for real Dollar Tree, for example, if they are bad or I don't know.

Hello from New Zealand, you are so sweet and real. Thanks Shirley. I apreciate it. Still not buying products from China? A lot of Actually, these things are me from China, so I don't think so. I honestly haven't been looking into that, but I know with my dogs I try to stay away from things from China. I try to be pretty cautious with the doggy, okay guys, I don't know, do you want me to read more of these comments? It's like I feel really bad and then I feel like people are fighting each other in the comments section and I don't want that at all.

No, I know we all have different opinions and different perspectives. I don't want them to think that I never bag my stuff like I obviously always want to help the cashier in this current circumstance. So it's like I, Cassie, ended up bagging her. my stuff I ended up eating what the cashier wanted me to do. I left politely. I didn't make a big scene, but you know, I was just curious. Is it the cashier's responsibility or not? Don't let the negative comments come. You, that is, will always find people like you. You look like a good person.

Oh thanks. I wish the comments lasted a little longer. You are amazing. I enjoy your holes in the dollar tree. You can't control it. People fight. It's not your fault. Yes, it's true, it's crazy, although never let people tell you that you can achieve something that kids never achieve and then another thing was I went to a Walmart here where I live and I don't know. It's like I was very surprised because basically a guy died at the Walmart mall because he was killed by another guy and from the research I did it seemed like it was because of road rage and it's very sad basically. the guy let a lady cross the street and then the guy behind him started honking at her and the guy asked her: what's wrong with you? and then the guy ended up following him to the Walmart mall and stabbed him, like how is this?

I'm even afraid to go to the Dollar Tree now. Are people going to like it? You know, come after me. It's awful. It's like we don't even know. It's so sad. What is happening to humanity. Can you see my comments? Yes, I can, Jonathan. Is it Jonathan? The world is so corrupt. Don't even think like that. Don't let rude people ruin your day. You have 50,000 subscribers. You will surely go. Yes it's correct. I've noticed that the more subscribers I like, the more I hate and Lately I've been pretty consistent on my YouTube channel because one of my goals was to be a little more consistent because I'm not the best, but man, I don't know why People are so unhappy and if they don't like watching my videos, why do they bother?

I'm so surprised. I will never be able to understand that, be strong, no one brings you down, yeah, and I mean, I can't even imagine having more subscribers. I feel like, can you imagine that? I mean, I already have thousands of people, but even more people watching. It's like Jesus. I'm going to need a lot of sanity because people will say the rudest things to you for no reason. I'll tell you to kill yourself people have told me to drink bleach so I'm like a hoarder I need help it's pretty crazy but I encourage everyone I don't know if they're persistent in whatever they want to do I said have a plan for your life , if not, life will control you and then you literally have no say in what is happening, I don't like it, I don't know, don't give up, I have to tell you too.

I have to like just hanging out with people who bring out the best in you, that's very important. Get rid of the negative people in your life. It's very difficult for me because I have a lot of negative comments like I don't know what's going on. that lately, as I said, with my more consistent videos, I have received a lot of negative comments. I keep getting booted by my PC. I also like the whole compromise, it was controversial, I honestly don't even want to do it. I don't like to get too personal anymore and just talk like Dr. hallways of trees and maybe organization and cleanliness and even that like everything is relatable and like the way you breathe the way you talk like anything, any little thing. and it's like wow it's so crazy I can't even imagine being a big youtuber like Jesus it's going to be intense this is how you sign up it's crazy how have you all been besides me?

I like to know about you and where you come from. Much love from Cleveland, we love you. I want these comments. it would last a little longer try to ignore anything negative you can't please everyone that's youtube there's a lot of hate people ask and wonder about you and then they just log in to judge seriously in war it's worse oh the comment is leaving me comments leaving me I can't believe you guys are awake I thought I was the only crazy one but I stay up pretty late editing my videos that way I can post content for you I love you Austin Texas Los Angeles I have family in Los Angeles, on my dad's side, with who I met recently and she's actually beautiful, like she lives in Redondo Beach and it's beautiful there, if you know if anyone is from there.

I know I don't have many people here. Hello from Long. Beach California Las Vegas I love your channel I'm in Illinois Wow I've been here talking for 30 minutes guys Jesus I need to start you guys probably need to leave so I'm going to end here I hope I made that clear and I don't mean to sound like a diva or have right or anything like that because that's not who I am and if I came out that way I sincerely apologize, don't end this, oh my God, maybe I'll stay. Here, maybe it's okay, it's mid

night

, maybe I'll finish it at 12:05.

Do you want me to do more of these? What did I call these late night talks or something? Would you like it? So keep doing this. oh my gosh it's 3:00 yeah thanks for the chat and the advice yeah yeah okay anyway would you like me to um I know you're saying yes but would you like me to keep doing this? I don't know, maybe we. We could do this every Saturday night every Saturday night every Saturday night that way we can have some consistency. Yes, what else would you like to see on my channel? I know you like Dollar Tree hauls, that's a fact, but what else do you do?

I like to watch, I'm trying to really like, you know, pay attention to my YouTube channel because a lot of times I put it on the back burner and it's not okay because you guys are there supporting me, so open blog boxes, yeah, I would like to. to do that I actually made something that came in the mail actually come on let me grab it real quick this is what came in the mail it's from vanity planet spin for perfect skin I'm going to try this this is not sponsored in any way it's like a review , these things were sent to me for free but they are not sponsored.

I've heard brilliant things about this from my favorite people, so I'm really excited to try it. In fact, I want to try it today. I was probably taking out my camera and using it. Did you use one of these? Oh my God, I don't want this to fall. Oh they gave me a rose, how do vlogs taste? Oh, I love vlogs, I actually do. I had gone to Julian and did a vlog there and went to San Diego because my mom had just become an American citizen. I'm very proud of her, very proud of her, but she made me take her to downtown San Diego and If anyone knows those streets are crazy and the traffic is crazy, I don't know how much time they spend there, but anyway this it's the little brush head, I guess you'd call it and here's this, it looks pretty soft for a brush, it's a lot. softer than something like it um, what's the name of Dollar Tree?

It's fine and comes with a small pumice stone. There are like eight lanes. Oh my god, no, not even like the highway we're talking about, like the one-way roads that I almost had an accident because I obviously can't follow the directions, but Syria would like you to give me the wrong directions because literally I didn't know where I was going and I was about five minutes late. I felt really bad for my mom but luckily there was a big line of people and she wasn't too late so she was lucky anyway but I have some similar pictures of that and I went to the coffee shop around the corner and they were so nice They said it wasn't that difficult. be nice to people and I always try to compliment people because that's another thing, guys like that we are very good at pointing out when there is bad customer service, but I think it's even more important to say when someone offers you a good client. service and like to recognize that about them because people need you to know where you bought this brush set and how much it cost.

I did not buy this brush set. It was sent to me from Vanity Planet to review. Don't know. I'll have to investigate how much it sells for. I'll probably do a whole separate video on this because I still have makeup from today, so I'll probably wear it tonight or this morning. Oh, I said I was going to finish soon, but you know how I am. I keep talking. I can talk for days and I'm actually a very shy person. I don't know if you guys know, but I'm pretty shy, I mean at work. I have to be friendly and outgoing and stuff, that's just my job, but I'm pretty shy and kind of introverted.

I'm an infj like Mother Teresa, your voice has put me to sleep so many times, oh. OMG that's another thing, should I make ASMR videos? because I watch them a lot on my channel, but I'm a little weird about roleplaying, like I don't know how to pretend, how did you do those things? I don't know, okay, I'm really excited to try that. Shout out to Vanity Planet for sending me that's so sweet. It's okay, practice makes perfect. I was coming here to watch your video before going to bed. You speak softly and it's good, you should read children's books.

I could read like books and put them to sleep. Where am I from? I was born in San Diego, but my mom, her family, comes from Juana Watto Mexico and my dad comes from Durango Mexico, what are you doing? I do what I said I do customer service I make sales and I try to help people like I just try to be I try to serve people like I have knowledge in an area and I try to educate people and that's what I do to earn my income life I'm not going to say what company I work for because that's not really important, but I do believe that customer service is a huge component of running a successful business and I feel terrible when I encounter angry employees and just don't do it.

I don't know they're rude, you could read inspirational, I just sat on my couch, yeah, ASMR makeup, please don't cut your hair. I was going to cut it a little more, but look at this, this is my natural beauty, you think I am. this perfect person I'm not perfect guys, what kind of dogs do I have? It's not Emily, oh my gosh, Emily Emily is a real advocate here on her channel. I have a French Bulldog and a Chihuahua. My French Bulldog is her name. taco and my chihuahuas are called fools and i also have a poodle mix but my dad ended up keeping him because he loved him so much so his name is moe his name is monster there are 82 people watching so cool it was hard to buy a house um.

It wasn't hard, like I said, with anything, as long as you have a plan, as long as you follow that plan and spend wisely, it's not hard, but you have to do it yourself, no one else will. help you no one else will do it for you you just have to take responsibility and you can do anything honestly you can buy whatever you want like me I'm thinking about buying a ranch because I went to Julian recently and we passed by all these cute little ranches andresponsible always my whole life like why I don't know and something else like I can I don't know if you guys can do this but I can feel the energy it's like someone is like I'm not putting it off like I can't I won't take it out on other people but I can feel their energy and maybe they say no. having a good time maybe they are having a bad day I can feel that energy even if they don't say anything I can feel people who are very happy and I can feel people who are shy and like I don't know, it's weird.

Do you know what I'm talking about? OMG, my birthday is in September. Am 26 years old. Yes, I'm 26. How hot. I'm not very hot right now. I actually have the perfect temperature. I am Virgo. I don't think I can sing. Do you like your current job? um, yeah, I like it, I don't like every little detail, but the positive outweighs the negative, and I love being able to interact with people and being able to serve them and help them and educate them and you know, make a plan for them that way they can achieve , know your objectives.

I like it, I like doing that. I like to help people. I have always liked helping people. I helped people all my life. I still help people even on YouTube. Yes, I know I have to distance my energy because I just know it's not good. It's like I don't even know. I feel like it's like a superpower I have. I know that when someone is in a bad mood, I feel good and I even like clients who are unhappy and come to me for help. I literally like to do everything in my power to help them even if they are in a bad attitude because I have had situations where I turn it around and then they are very happy and then they come back to me and then I like to build a relationship real with them and I like doing that.

Oh, someone. If not, he is a troublemaker. What is my job? I'm in customer service and sales, I don't work, what does that mean? Who do I block? Yes Pizza Pizza I'll check it out I've literally tried to teach Lain Lonnie Spanish more than English, but like you. You know, I speak English, so it's a little difficult to make sure that I'm always talking to her in Spanish, but it's been pretty easy because my mother's primary language is Spanish and Cisco's mother's primary language is Spanish, so that you know, they help us with that a lot oh I'm getting tired now if I have to clean this room a lot of perverts I like to miss all the perverts where the perverts guys are rude you're so sexy thank you okay um I don't like speaking Spanish others I just feel that I would not speak it fluently even though I have clients who speak Spanish and they only like Spanish, I tell them that I am very sorry, that you know me very good Spanish noise, better Lavoie, you that and me.

Always try to help them, you know that and they understand because you know that they know that I'm really trying to help them. Emily isn't going anywhere. What's with everyone trying to kick Emily out? Emily is my home girl, she is like my sister from another life, she knows it. It's already, oh, how many times do you go to the Dollar Tree, that every week, a lot, my entire YouTube channel revolves around the Dollar Tree, so I go a lot, honestly, probably people, well, actually, the Dollar Tree at people I go to are really friendly and they know I'm like a regular, you know, but if I go to another Dollar Tree and I go there frequently, they like to look at me funny, so I go maybe like three, four times a week, okay, nolitours, let's call it. timeout I'm putting him on timeout he needs to learn his lesson you have to be nice to people I think I'll leave now because I've been here for too long talking and chatting with you guys it's been really nice I'm trying to go live more often guys, I really hope I can do it like a Saturday to Saturday like a late night chat with Laura live, I don't like monetizing or anything like that.

I know what people think. I mean they know the money or whatever, they don't understand us, they don't get paid a lot of money on YouTube. I hope they know not. I like to depend on my full time. work, yes, I need to research or do my research on how to block people and how to slow down comments so I can read them. Questions and answers. I feel like I've answered a lot of questions here, maybe I'll leave this up. I don't know, I was thinking about deleting it and you know, the people who saw it saw it, but yeah, I'll leave now.

I hope to see you very soon, it was a pleasure chatting with you, thank you for everything. the questions and for interacting with me it really means a lot to me to have your support and it's all about the journey guys remember that you