15 YEARS of ZOMATO ft. Deepinder Goyal | The PROFITABILITY Journey | Ankur Warikoo Hindi

thank you videos welcome to the showman thank you very much, of course, for the book, but first a few things about yourself, foreigner, what was your relationship with money, yes, I think money has no kind of importance, of course, It's fun, yes. Of course, what was the driver that pushed you to grow then? What were you passionate about or driven by? Yeah, I guess I just wanted to have fun in life, that's all, and do you have any brothers and sisters? Was he more of a help figure or was he? more than a pressure, the person who pressures me because he always used to talk, enough in school and me, you always used to be last in class five.

Did I actually fail class five? How can anyone fit in? I did it, I did great things, uh, I failed class five and my dad had to come back as headmaster of the boys' school and uh, it's funny, there was a teacher who gave me answers to the whole third year, okay and it's like Life will change, wow, suddenly I receive love from home. Have a girlfriend. I like to respect myself, this is a small town in Punjab, right, life change and it's like, okay, this is a good life, okay, so just respect and love and then I started working hard and wonderful, that It's a fascinating thing because maybe you're the most indifferent to working like no one else can like you to work hard, it seems like it's because I don't know you that much personally, it seems like Cakewalk in my mind and it's that and so on, etc., uh, I really enjoy working hard, really, yeah, yeah. you feel your best moment coming to light, then maybe I'll just move, otherwise I won't even move, okay, so peace is not pleasant for me, basically, relaxed mode, foreigner, probably that means you could stop liking it, it's every year as if we had a new trip. really which you can't and this is, but how does life change after becoming a vertical complaint?

I think a public company is much easier than being a private one and you are the first one who told me this, can you please tell them? audience, what do you mean by that? They see private job investors, they come and ask you for data, they ask you for weekly numbers, there are so many explanations, so many answers that you have to give so that you can think in longer terms, private menu, longer deadlines and the Another great thing is that the private company may not matter, your job does matter, but it also matters much more than just your job.

How do you polish your decks? How do you introduce yourself? What do you say to this guy? Do you tell that guy how you can get this guy to believe about that guy and so on and so forth on board the drama of the private company, the public company and the numbers and numbers and let the numbers speak for themselves and think long and hard? deadline not optimize for the next quarter, yes, and life will happen, so it is very peaceful, we can only concentrate on our work, do high quality work, ups and downs happen and there are ups and downs, there is nothing to do with us, but you are 7,500 people who are potentially shareholders. in the company there are three and a half lakh people who work indirectly but for

zomato

and it's not about us it's about something else like you've reached that point where you know that's the truth and eventually it will come back if you just you show it. above, but a child between 24 and 25

years

old is devastating.

Do you think about these things or does it bother you? Yes and no. Because I think every time the stock price goes down, the first thing I have to do is show up. work exactly the next day and smile saying that if I look stressed, everyone else will get stressed again so that it doesn't spread to the rest of the team exactly because I don't care much, I know that in the long run it will take taking care of uh like itself that's it that actually that would be so smart about your team gets inspiration, courage and moral resilience from the founder directly from how you behave how you smile how you react very cool and if you react if you become a person who acts under pressure, the whole team will act and the pressure will act, that's very true, yes, so the founder is the highest bar in an organization and if the founder goes down in the entire organization, it will go down the world absolutely, what's the biggest change you've ever seen? on yourself as a dippy person the biggest change I've seen in myself is that, over the last year or two, I've learned to let go and let people do a lot of things that I would otherwise panic about here, only I can do It's better to do it right, but it doesn't build an organization well, so if I let someone else do the job, they'll probably do it slower and probably less as well the first time the next time.

Everything will get better so you have to give them room to grow and I think I've started to give people room to grow and yeah, but I can't. What are the things you like to do? What are the things you like? you actually put in the time and you still love showing up every day in the culture primarily, I think because culture is the operating system of an organization and then the product here. I love the product and I think yeah, that's what I think is my thing, that's your thing. that's your thing, you would be one of the best, if not the best, product leader out there and I've always kept it the way it was just shown which prompted you to document this culture of yours, which I have to do , so I've had the privilege of working with many Romans and um what you said towards the end is once a woman always a woman like there somehow it will always be like um and what I've also said and I often quote the culture of zamato as an example, the right or wrong definition is foreign, because you have had several founders along the way, you have had several people who have worked very closely with you, but you are also a very strong figure as a gap or a multiple difference. times and I think the culture fixed the karna is a difficult job, but we have been able to do it in a matter of a few months several times.

Wow again so culture is an always decaying process and then you have to bring it up and then it goes further down so it's basically like an always on job but yeah I wrote this to make my job easier and it was a challenge to document this or was it always in your head. This book has been the first. It wasn't actually supposed to be reserved, this manual is, uh, I've been working on this for a decade, wow, what's on display and I would highly recommend it. The beauty of the books is that they are key, they are not just about culture it is a look at how an operating system is built in his words for an organization that is so large that it has been operating for decades and continues to grow.

I loved it by the way, congratulations, very well done, but page number 47 for I was the first thing that struck a chord, this place is designed to make you uncomfortable, very few people will stand up and say that this double page format it's foreign, they will question you, nothing is literal and I'm sure Rose implements why it is This is very important for you because if you are looking for comfort then you are not looking for correct learning, so that is the goal of this year. We want people who want to continue learning perpetually. I don't want people who have said it because that's never the case. that's that doesn't really happen so this place is designed to be comfortable and how does that translate into action foreign cookie how can you still put something like this into action?

I think the critical masks let's say 80 of the people are the ones who would tell the truth are uncomfortable, then the other 20 will stand out, they did it right, they are the outsiders, if it happens the other way around, then the people who tell this true truth are those that don't. stand out, I made it, a critical mass was achieved, I mean, I mean, this has been in the works for a decade, but there had to be a right time to plan this too, yeah, right now, culturally, I felt like it was right, now we are.

Feeling like a critical mass here is my operating system manual dollar, so it will still be interesting now if the organization got a manual that they didn't believe in or said "absolutely" so this was some kind of statement of mission for me, all these Like

years

, we got to that point on such a large scale and then I was like, "Okay, this is what we're trying to get to and this is where we are, this makes sense, beautiful, yeah, fantastic, the other page that caught my attention. The attention was page number 18. What happens if you make a mistake and what happens if we all make a mistake?

What is usually the reaction in

zomato

culture when people make a mistake? I think we want people to take ownership of it. It's totally cool, nice. plus points for being correct, okay, we kind of lose trust in people, yeah, that way, so Galty is totally cool and, uh, but it's not okay that you don't like learning from them, that's all incredible. One last question, who do you think is more forgiving? the market, the customers or your employees, the market is fine and why do you say so? Look at the market, it's a financial issue for the most part, but look, most of the people who buy our shares are also buying 99 other shares, so it's a financial hedge. for them, so it's great for them, but next year they will do better and say: okay, now you are good, now I will buy shares from you.

Why is it talking to customers and employees? They can permanently alter the course of their lives in that way. more employees, yes, and a little less customers, but in the business we are in, where people trust us for birthdays, weddings, anniversaries, with special moments in their lives, like those that we may like a lot, when we we messed up, we really messed up, actually this brings I answer another question, okay, so if I may use the word topic Core Business, where do you feel, if at all, where do you feel the most stress and stress, no in the sense of business stress, eh, emotional stress?

Here it is, eh, because there is also restaurant food and we. we don't have standardization and we don't have processes and hygiene, so things can go very, very wrong on the motorcycle, they can. I ask you this question, but I would love to ask it again in front of everyone. Key: where is Deepender seen? 5 In 10 or 15 years I have no idea, man. I don't have a plan and are you okay with that? I totally agree with life unfolding for you, yes I think they want to think too much. I let nature take its course. It's totally cool, and nature generally creates wonderful things, it does, it certainly does in that sense.

Thank you very much man, thank you very much. Please pick up the culture not just because you are on zomato or have been on zomato, but because you care. about building a culture that will go beyond you and you care about reading about success stories or businesses that have made that wonderful pleasure always thank you very much make it epic and make it epic make it epic is more about life and take a photo and I would love to that you choose one of them for yourself or your best plans pin link comment or description