Gordon Ramsay Visits La Galleria 33 | PART TWO | Kitchen Nightmares FULL EPISODE

previously in

nightmares

in the

kitchen

my head was spinning in gallery 33 it was the rita sisters dream oh my god and lisa she certainly doesn't mean me the daughters of italian immigrants may have grown up in the restaurant business your mom doesn't have restaurant In Boston, five doors down, just across the street diagonally, but from the beginning this Italian restaurant was a financial disaster. We lose money every month. We are not preparing. Rita and Lisa claimed they had no idea why I don't know. how to fix it because I don't know what's wrong with it, but it didn't take long for chef

ramsay

to discover that you had turned the restaurant into something dysfunctional and that this restaurant was plagued with a series of problems, regardless of how many small customers it had.

Now I'm surprised they're here. The owners treated the restaurant as if it were their personal gathering place. Where is everyone going? Rita smokes constantly and Lisa drinks at work. You're drunk? Furthermore, they had lost the respect of their staff. They have no responsibility. They don't care about the food, well it was pretty horrible, really bad, it's like someone was vomiting on my plate, frozen, bland and made without passion, what are they? oh my god, by head chef doug, who He turns out to be Rita's ex-husband. I don't think you two should run a dine-in restaurant. There were several complaints from customers.

It's really not very good. It's not fresh. And Rita decided to challenge the customers. I put my finger in the ravioli and tell myself that it seems cold now. like you weren't happy with me instead of trying to please them oh my god and then the incredible thing happened chef doug in

full

view of chef

ramsay

did the unthinkable you just threw it on the floor no you can't cook it Chef. ramsay confronted the owners no one has any pride and while rita listened sadly he's going to think you're crazy lisa keep denying it he's an idiot he doesn't want to help us i've had enough i can't do this leaving

gordon

there's no choice but to give him a firm ultimatum, you go, I go and now the dramatic conclusion of gallery 33. you go, I go, let me tell you I need someone who cooks well, I didn't care, let me tell you something. you leave, I'll leave directly, okay, I've had enough and I'll stay here today, but I'm going to do it, I don't know tomorrow, I'm leaving here, no, bring your sister, I'm leaving. to tell you now directly and you know, what's too much is that none of you care about that, that's it, I care, you care, yes, I do, wiping the chef's ass like that, he dropped a chicken on the floor, picked it up and started. cook it I understand that we just make an excuse for that no, I don't care if I didn't see it like he if I didn't see it I would be serving it no, he wouldn't have done it, you're deceived, right?

I'm not kidding myself, how did you know you wouldn't have served him? I know we wouldn't, so why was he cooking it? So, I know he's crazy, he's crazy, there's a lot of people here, can we talk somewhere else? The inside is ridiculous in here I really want to go home I need a cooler like I can't do this no, no, go away, I'm leaving, I'm leaving, I'm not going to stay here and pick up the pieces for Your business for someone who He doesn't care, let me tell you I do care, but if you gave him, then you would stay and really show some will.

I came to hell, okay, I'm just going to have a glass of wine, ugh. he's taking me drinking unbelievable what's going on here she's trying she's not trying she's making excuses let me tell you something never surprise me for two minutes she'll get slapped tonight I'm not here to fight you I can see the pain I can feel it but this It's out of control I don't know what to say Honestly I don't know what to say I know I know If you know you should be Don't be mad I'm sorry It's just so humiliating I know, baby, I can see I'm embarrassed, it's embarrassing, this was your idea, no one was not, don't blame me for this, it's not embarrassing, this is embarrassing, I'm calling your attention urgently, I love you. to be successful i want to be successful i love it i want you to have to strive for excellence that's the bottom line average restaurants fail listen lisa we have to fix this can you leave me alone? unreal as dinner service ends at gallery 33 what she says is true sisters rita and lisa just had a rude awakening from chef ramsey we have to fix this but lisa still needs a little convincing of what she says and no I think our food sucks, I think some of the things I think some of them could be better could be much better frozen lasagna there has to be a better way and a frozen meatball like it's ridiculous you're right I feel angry and ashamed and just I don't want to deal with that.

I'm struggling to see your hunger your passion is there it's there I'm just upset why you're upset it's like up here we don't know what to do anymore look it's just that they don't respond to me that's what I'm saying we have to try hard that It's big, you're the owner, what you're saying is, I see two girls in front of me who want to make this business work, but you have to stop tiptoeing around the problems. You can't just say I give up I'm sorry I haven't completely given up because I'm glad to hear work Thank you The final orders are coming out of the

kitchen

Tell me you didn't put the raccoon back on the grill Where is it?

Excuse me, it's almost ready no, no, it's ready, please, it's already half cooked, but like everything else tonight, it's also painful for the owners, Rita and Lisa, they're going to overcook it and, of course, , it doesn't work here many of the Customers leave dissatisfied, thank you very much, patients, good evening, sorry, top day, let me tell you, I have seen it so many times before we can solve it, it is not true, I am here to help, I know and sometimes they think. No, I'm here, oh I know you're not, but I'm not going to put a band-aid on it.

A band-aid won't keep this business open, no, no, no, I want you to make a list of things. that's what bothers you the most and you want to change, okay, all those things that you feel like they've ignored you, they've kicked that kind of garbage at you, okay, rest a little, okay and we start again tomorrow, new day, good night. Chef Ramsay knows there is a complete disconnect between the owners and the staff. Peter, should we do something so he doesn't come back? Good morning, that's why he asked the sisters to share their list of problems with the staff.

Today is about moving. moving forward and changing, so we're hosting a staff meeting at lisa narita. I would like you to address the staff. It is an open forum first. The first is. I wish the staff would stop treating the gallery like it was a competition to see who could do the least. Everyone walks in sits eats laughs talks no one checks to see if the tables are set correctly no one does this to the chair to check for crumbs. of bread from the night before to clean them, why would you come in? work to sit before work and tell me you're tired don't forget I don't agree totally disagree number one we sit down after everything is done we stop that's true at all I personally am sitting when there are no customers here There are never any customers here until seven.

That gives them the right. They do not like it. That is not true. I'm sorry. That is not true. You all deny it. They need to own what they do. Pink. How many days are they late? Say every day I guess maybe five times you were on time You're a little lazy Joe when I asked you to do something like wash a window You know there's Migueli You scratch your balls in the dining room but that doesn't make me a bad way to scratch my balls balls, come on, it's inappropriate, listen, don't mess with me, I'm messing with everyone, you hate some people when they didn't do anything, don't tell me if you guys cared like everyone thinks you care.

We would be very successful and he wouldn't be standing here like no one cared. It's true, I guess we lose everything, why are you lazy? Because what I saw, everyone was not cleaning this and I sit with them, I enjoy it, the parents say. I don't care because no one does and honestly I think the culture of what I've seen has made me lazy too. I'm not doing anything different than the rest of these people. I don't feel it. I disagree. I'm not lazy, sorry, can I intervene? Please, please, this is what I see when I walk in.

You're sitting there, Sarah chatting and drinking coffee and looking miserable. No, that's not true. Lisa and just waiting for the bus people to arrive. Come and clean up the dirty tables. I do not agree either. You also need to clean. You never asked us. Could you please finish the job with the busboy because to me that shouldn't be asked? There are not two. I don't like it, you have to tell us sarah, sarah, no, I'm sorry, I'm sorry, wait a minute, this number one business is not in my name, it's in both of our names, that's why you need to listen to what I say, I'm not in disagree with that.

I'm just saying there are no rules, Rita, so don't blame us for that because there are no rules, there are no rules because no one respects what I say, so let me check my list and you'll see where I'm going. With this set point number two, number two, no one sitting here can take criticism. Actually, Rosa, he can do like 5,000 things wrong a night, but when you tell him he's sorry but he doesn't actually do anything about it? Doug, why can't you? you accept the criticism I don't you definitely don't you don't you don't accept the way I see that I do it so you think differently how about you see it the way the owners see it doug when I say this dish sucks for you?

I need to be an owner, what can I do if I don't agree? I don't care if you do another one that's your job you cook like you don't want to be here looking at the way you act he's a man who's just changing for the check I've been working here for not the check so why don't you tell us Lisa and you know what I want to do a special today I did it I did it there to sealy the other things I just don't I don't sell it I don't sell it because they stink.

Those aren't special. The vibe here oozes negativity beyond belief. Nobody cares from the chefs to the waiters. Nobody cares. Sorry, I don't agree. Wow, don't accept this. like a personal attack I'm just saying point people out you're just taking everything personally okay just one more thing I don't want to be the target every time you mention something guys I know you're a good waitress you're efficient. You're fast, but some waiters have told me they don't want to work with you. What is that supposed to mean? It's supposed to mean you're a money thief and hog all the tables, people said.

You people who see the people when I tried to rotate them, weren't you the first to complain? Be honest, you want to rotate, why don't you just rotate it without asking? They only do it because she is not willing to earn less. money, I give you an example when I hired you, they told you that you had to pay him 20 of your tips, I gave him 20 tips, more than 20 percent, this previous guy has never seen 15 of you and he has seen that, no, no, No, sorry, that's it. It's not true, no one talks about when you make 15 of the charges.

You know what I'm talking about when you did 400 and you gave it 40. That's what I mean, that's right, you definitely did it when someone breaks their balls like this. yeah and they leave with 40 bucks if I'm here I need to make some money this is my job you make me pick and choose sarah and I know sarah comes in gets the best station sarah sits down first gets ready at the end sarah is making all the money she has to stop like it's ridiculous sorry I'm going home thank god this is a wasted day next time I come sarah gets the best station sarah sits first gets last sarah is making all the money she has to stop jeff ramsey has forced lisa and rita to finally confront their staff sorry im going home thank god and the server sarah doesn't exactly like what they have to say this is always fun praise the lord what do we do with sarah? the problem with sarah is that they have left themselves open due to the lack of direction that has been shown to the team and the fact that she is a good waitress, she has them over a barrel, she has the range, you have to take the control, how can it not be. indebted to a member of staff, a chef in the kitchen, the staff dictates for convenience and that is so wrong, I am to blame for that, this is my fault, I am not a single person, you are, you are absolutely right .

They're both me, how exactly can you expect them to do it? It starts from the top correctly and a fish rots from the head down. As owners, you set the rules and anyone who doesn't agree with your rules is out. I feel like this. It's really lit a fire in me, no more drinking for me, no more smoking for you, okay, I want to lead by example and start really working to make this place better, you make the rules, you raise the bar and everyone does it. they continue, it's okay, it's okay. I want to take back control I'm going to take it today I'm going to take back control today there is only one voice and that is the voice of the owner so what they say becomes point I realized that I was wrong and I am wrong I will do my best not believe more because it is wrong, yes, I want to improve in these little thingsChange, young lady, or go home.

I really hope this doesn't ruin me. Chef table two. At any time, you can find it. What is it? Man, Miguel, gnocchi. lottie marsala yes you have it right now no masala he doesn't have that no marsala marsala jesus christ mickey get out of here I'll tell you what I need marsala you need to talk to me he's right here close your face you know can't I deal with this stupidity?lisa can I need one was ordered a long time ago don't yell at him get out of here miguel what's wrong with you those are two stinkers control yourself and start listening and I'm listening to you well so just leave I'm just working this way if you're not happy with me tell me to leave I'll let you hey look at me I don't care what you're doing don't start I don't care no Don't start right, so start with yourself in front of these clients.

Do not start. I'll drag you outside and what are you going to do? Yeah, you know what I'll do? It's relaunch night at gallery 33. Shut up. your face and wait are mckayley's lack of communication with rita if you're not happy with me tell me to get out I'll leave you you're endangering the service in front of these customers don't start I'll drag you outside and what are you going to do I'll make you respect the owners no start no no no no no this is like my grand opening this is what you're doing today it's like the lunatics running the asylum you're expeditious we'll shoot ourselves in the foot there we're just destroying ourselves I don't know why we do it , don't take anything from them, no, no way, get up now, yes, yes, okay, now Lisa, the restaurant is

full

, now up your game and follow the waiters every time, do it now yes, get up a little here , I have to lead them, regroup them, rally them and finish strong.

What makes up for this is the staff. They don't respect me. They don't understand that it is a new system. I have to beat them in that Miguel I need you I want you to listen to me this is very important give me that photo I want you to listen when you call something who is the only person you turn to I can't put him in the chat for a duck, he is in the thick of it now, now it's busy, okay, I'll call you that, I haven't done it yet, they're still working on the appetizer, do you have these?

Yes, they are eating different types of, just get off because I need to cross well, so I will let you know when they are done with the entrance. Yeah, yeah, just take a deep breath and relax, you're just nervous, we can't go back to that. You know the old way of doing things, breeder and We need to take charge and get back on top of everything. Shoot two specials, a large gnocchi and a velocibuco. We have this. We got this guy first. We do it well. Listen, you're doing a great job. Burrito. Yes, these branzinos go with. a big risotto sarah yeah start taking these I have to take care of them right now and we have the lasagna ladies I really apologize for the weeds it's great it's delicious and there was your onion enjoy everyone thank you very much.

I really love the food, it's nice to see people finish a plate, they don't give them big portions of orange. It feels good to know that it's good that we are serving delicious food and that people are enjoying it. You have the stone next time. It turned out well yeah so I'm just waiting for this and then all my tables will have had gnocchi marsala thank you chefs very kind thank you I think that's it okay beautiful I'm a champion it just makes my head spin , I'm very busy. That's great, it's wonderful to see the teamwork, it really is, I took over gallery 33.

Doug, good job, well done, we did well, it was difficult, thank you, thank you for coming, wow, what a great night made, it was not perfect, yes, there were. bumps, but we don't give up, you know, people love the food and Rita and Lisa, that says a lot about your chefs tonight. Doug really stepped up, really delivered and you maintained your standards from the first course to the last. Very well done, very nice. well done, very good job, in the end the most important thing is that all the staff here tonight listened to the owners and it was not the owners who listened to the staff, it was the other way around, that's how we'll get used to it, that's the It's well done, give yourselves a round of applause, come on, yes, I would like two minutes with the owners, please, come here, come, how do you feel?

I feel wonderfull. I think once they run this a few more times and that. the system is not broken I think it's going to be fabulous I'll stay here what this is what I saw two owners uh running their restaurants no the restaurant that runs them yes no that's important is that you have it, you have it You have to stay with it, but you will never again be indebted to your staff. Well, okay, well done to you both. Thank you. It's okay, take care of yourselves. Yes, I wish they would stay. Yes, I want to keep it.

I feel like I'm holding a gun when he's around. I feel so empowered by him. I'm going to time up to a boiler below. Thank you so much. Wow, I wish this week was that easy. There are other bigger

nightmares

. I mean, do you think you'll ask me that question in six months? I'll tell you, take good care of yourselves, okay and good luck, okay, thank you for this question, okay, good night, thank you chef, good night, good night, good night, good night. I'm so sad to see him go. I never thought I'd say I hated that man two days ago and he's just great, I really love him, he really made us sad, believe me, wow, this has been one of the most unusual ones yet.

The most pleasant kitchen nightmares I have ever had and I am so proud of how far these two sisters have come. In just a matter of days there may be one of the 80 Italian restaurants in the far north but for me personally they are always going to be very special let me tell you wow lamb ozabuko are you kidding me? seafood ravioli especially

gordon

chef ramsay chef ramsay you can't go I can't stay you can stay just 20 more minutes In the weeks that followed Rita and Lisa took I followed Chef Ramsay's advice and took over the restaurant from him.

I want you to get the old gallery out of your head. Not only did they make new rules, but we are diligent in enforcing them. This is definitely coming back. This was not what the lasagna looked like there. However, she was a victim and that was Sarah, who preferred her own set of rules right here, chef, I'll take it, I'll take it now, just like her parents, Lisa and Rita, they have a successful restaurant in the north end of Boston. . I just want to say that Yo was like a koala, but even though Lisa expressed all the evil in her, she was ready.

He was a soft and cuddly koala bear, but I had my claws ready to go just in case, but I love you and he will look like you have your clothes. He was ready in his butt, no matter where he was. I wanted to hear what he had to say. All. I loved him. I want it back. Where is?. I'm going to go look for it. I love him. Now you.