I Asked Best Buy to Fix my PC… They FAILED

Why would Origin PC sponsor a video where their top of the line gaming machine works like this? Maybe because it doesn't, here we go, it's better, the neuron should get hundreds of frames per second in CS2 and ours would have. If we had not fixed it for our technical friend 2 and returned it worse than before, of course it arrived from the origin in perfect working order, but hey, we will get to that, it is a very common situation and for many people the following passed. is to prepare your wallet and head to the tech store, if

they

had a genuine PC

they

could use their 24/7 lifetime support, but if they don't have a genuine PC the big question is where to go Do you go to the service department?

A big box store would surely have the processes and tools to diagnose and repair your PC, but on the other hand, perhaps the veteran technician from the mom-and-pop store next door is better equipped to dislodge your systems. Gremlins, yeah, we couldn't decide which route. There is no shortage either, so we leave two identical and identically broken systems, courtesy of origin, to compare large companies with small ones, but before getting into the results, we need to know the problem, let's take a look at the disasters we are going to have. delivering I'm that friend that everyone asks for tech support but I don't mind helping set up such a beautiful machine, it looks very fast and it is, but it makes a little noise.

Well, I've seen a lot of videos on how to tune the system. and I know what this means overheating, that's where everything went from Oops to OMG, that cable that came loose during unpacking handled communication between the PC and our refrigerator's I Q Link system hub, so it eliminated monitoring of RPM for our fans, which means we are at full speed on point. all the time now, a quick reality check before continuing, the AIO link and fans have temperature probes so this behavior doesn't happen normally, but in general a hub running at full speed due to a loss of signal is a very common scenario. and one that should be easy for a technician to rectify.

Too bad our friend is not a technician. First they tried reverting the Nvidia driver to the oldest one available. Unfortunately, they did it without removing the existing driver, so not only did this not solve the problem. problem, created a new one, device manager now reports error code 43. Oops, shame my friend didn't notice, then they ran C Cleaner and started uninstalling things hoping it would help but it didn't. My friend was running out of ideas with this. period, so they dug into the Bios and disabled everything they could find that would cause extra heat in the hopes of slowing down the fans and for good measure they also locked the core clocks as low as possible, it's a shame that the LTT Pro hat doesn't make you smarter, just more waterproof LTT store.com Now, as a pretty average buyer of a pre-built system, I don't know anything about what my friend did and even if I did, I wouldn't understand what it means All I would know is that my games can't play, they crash, and my system is as loud as a vacuum cleaner.

I would have no way of knowing if it's a hardware or software problem, or even how to tell the difference, and it would probably scare me. damaging it further now I could contact the manufacturer and for a new PC that's probably a pretty good bet. The Origin PC scored well for customer service in our secret shopper series. Origin PC, what can I say? A+, a clove in less than 10 minutes and bacon. mask 24/7 A+ and they have free lifetime support but not everyone has a new PC or Origin PC of course what we are really facing here is a software and BIOS issue and a loose cable, the quickest way.

One way to fix it would be to plug in the cable, clear SOS and reinstall Windows, but it can also be fixed without doing any of those things if you know exactly what we did, the texts of course not, so let's listen and see what kinds of conclusions they made starting with Best Buy, hey I bought this from a friend a couple of days ago and it's been giving me problems when I tried to play games on it, they're just running really slow and the thing sounds like it's not going to chew who he bought it from the source, I guess I thought, but since no, no, no, it's custom made, right, uh, I'm not sure he bought it and he didn't even take it off the market. box it's a yes put a sticky note here with my Steam in case you need to get in there like when you play games they lag or are super slow yeah super slow one of the games I have Hell Divers 2o when I open just crashes and says something about the CPU being faulty or something.

I'm not sure. Chewky did a really good job of playing the ignorant customer who has no idea what he's talking about and at the same time left a nice little trail of breadcrumbs. to follow him to diagnose this issue, he even gave them access to a Steam account that has a specific game installed that requires AVX support so they would receive the error message that would help them reset the BIOS. We do not accept it, sorry. I mean, I guess I can't force you to work on something, you can say, "No, look, this job isn't right for us, maybe we'll take it somewhere else, but we won't take it, it's a bit direct, we're not working." ".

On Custom Bill, he says you know what's up because we get those brand name parts directly with a manufacturer's warranty. It's okay, fortunately, I'm really sorry, but it's okay. He tried to soften it a bit. Some called it memory of the store. nearby they do B C and things like that, on the one hand, I understand their rationality. Look, we don't necessarily have access to spare parts for this, on the other hand, if you're going to recommend I go to another store. Can you at least tell me the real name of the store? Ah, the irony of not being able to recall the name from memory.

Something Express. That's it, so they told us to go essentially at the first Best Buy. That can't be Emily's policy. That's not a policy, no, we called them later and they told us that yes, they actually work on prefabricated computers or also on custom computers that they don't sell in their stores, do you know what a bet that is? They probably saw how fancy it was, they saw the problems we were having with it and they thought this was haunted and they just didn't want to deal with it because you make a mistake on a $600 office box, okay? $50 mistake or a $100 mistake where you make a mistake on a 5,000 6,000 Canadian dollar gaming rig, let's move on, leave this time at Best Buy on King George Highway, heyel, it's that big, what do you want to do now? fixed whatever you need chewy really plays very well with the ignorant customer.

Has a strong trust fund. Vibrations. I have this machine like crazy. I just like that you don't know how to fix it. I guess for sure. Whatever JW is our community coordinator. So if you ever see an answer on Reddit that isn't mine, it's probably from him St or a monitor. It's an interesting question. Do you connect it to a TV or monitor unless they were trying to help determine if we were connected? on integrated GPU or dedicated graphics card, maybe it's custom order. I bought it from a friend. I'm not sure what a custom PC is, you won't see it, wait, this is an interesting distinction and I can something like that. see where they're coming from, but even at this second Best Buy location they're drawing a line between a system that was built with custom parts by an experienced integrator like Like An Origin PC and a system that could be built with the exact same parts. but by the individual user and in that case it's not about the value of the parts and the risk of them breaking or the difficulty in finding replacements because they are willing to work on an original PC that they just don't want to work on. potentially those same parts if you assembled them yourself and maybe messed something up because who knows, you might be trying to blame them for it if you bent a pin on the plug or whatever the case may be, they've probably stumbled upon some horror. stories working on custom PCS, so my friend tried it, but he moved right before, right after he sold it to me, it almost seems like what he did made it worse.

I really don't know what he did and the question is, have you done it? If you've ever worked in a tech store you know exactly how common this type of scenario is, oh yeah my friend or my nephew or my uncle worked on the system and I don't know what they did and you see all kinds of wild things that supposedly tech savvy friends and family will do with the systems, they mean well, they are just not familiar with the hardware, this is not a software problem, so it is some kind of hardware problem, we should send it to what you No You can tell me you know what kind of problem it is without even turning the system on, but I suspect they just don't want to deal with it there in the store, they want to send it to the warehouse. so they're just telling us whatever it takes to get us to accept that this needs to go into the warehouse so they can run, yeah, fancy expensive system.

I don't want to deal with it, I send it to the other guys P shipping and diagnosis is $100 man, 100 dollars to even start doing something. Do you have any important information? That is a good question. They will call you after the diagnosis. Do you want to sign up to wait? Why register? membership, I hope they fix it. I won't need a Best Buy membership. The entire delivery process at the second Best Buy took about 20 minutes, half of which was completing the paperwork, recording the problems we had with the machine, and giving us a case ID and a phone number we could call to get updates but we're still having a hard time determining exactly what Best Buy's policy is regarding working on custom PCS versus just HP Lenovo OEM PCS and stuff like that, when we called the main line they said no there's no reason for that They wouldn't look at a completely custom PC let alone one built by a systems integrator, but the two shops we spoke to said whoa whoa whoa whoa whoa when it came to working on custom PCS and only one of them was willing to work on our origin, now the one I'm most excited about, let's hear the delivery at Black Laab, which you may recognize as the family store.

We bought out all the old inventory a couple of months ago Keith seemed like the kind of battle-hardened technician who should be able to figure this out quickly, but only results matter and let's see what's going on with that, right? to the point um first of all it's incredibly loud and I feel like that's not right and it's running slow in general but especially trying to run games like it can't even run anything really yeah SSD obviously I'm not sure, huh? The first thing it asks is if it has an SSD, that makes a lot of sense.

It's really interesting how the type of store you go to dictates the type of questions they ask, as does the secret shopper. You know Dell asks questions like, are you buying a full SSD? fleet of these things, you want on-site service, while a custom builder like the source PC asks you what games you want to play and what FPS you want to play them at? Likewise, Keith probably sees a lot of 15-year-old machines, so he wants to know if there's anything obvious that's making this thing slow, like whether it has a hard drive and also whether I want to work on another machine that have a hard drive.

Wait, you know, 10 minutes. to install an app you didn't even take it out of the box interesting what yeah how much uh that's funny chewy don't know how much he paid for it like 3K just made up a number yeah he was moving so we just want to get it off his hands but it doesn't work correctly, no, maybe that's why I wanted to take it off, yeah, for now, so go into Windows, yeah, and then everything works. Is there a password? No, but my Steam info is Hest's sticky note. Perfect, I'm going home tonight. I can't believe none of the

best

buys call themselves chewy when giving their vapor credentials, while kei is like Yo Dude, low points for professionalism but high points for efficiency, the entire interaction with Keith took less than a five. minutes is 49, you know, uh, I don't know, we have this video, part 10.

I'm just kidding, oh man, look, I don't know Keith very well, but I've spent enough time with him to know that, I think. He's honest enough not to change the hardware on someone's machine who obviously has no idea what they have, but he's also smart enough to see that this is someone he could do it with if he really felt like it. Amazing, he's fine, thanks. you take care of just as I remember, an efficient troll, now it's time to pick him up. Chewy was sick that day so we sent llo to take the machines starting with Best Buy so I just want SC.

Can I see the document they are in? looking pleasefans, it's cool, not everyone needs a Swanky LCD screen on their cooler, a ton of RGB fans, an RTX 49d, a 99d pro SSD, and 32 gigs of Dominator memory. The Neuron starts at just over $2,300 with respectable specs in ready-to-ship configurations and you can find links to their Neural Desktops and more in the description below, but if you want one that's that hard, you can win one for free. Origin PC is giving away a neuron like the ones we use today with an i 94900 k core and the winners of an RTX 490 will be drawn in 2 weeks and all you need to do is follow the link to the original PC giveaway below and enter .

Thank you very much for sponsoring this video, although I can't speak for the experience you will have. at every Best Buy or mom-and-pop store, I still think there were some interesting learnings here that could help you better prepare if you or one of your loved ones who doesn't feel like fixing a computer forever needs to do so. experience an experience like this, if you enjoyed this video, maybe you will see the recent origin of the secret shopper. PC makes a very small cameo.