YTread Logo
YTread Logo

LATE NIGHT TALK WITH LAURA | REPLYING TO YOUR COMMENTS REGARDING CUSTOMER SERVICE RANT

Apr 09, 2020
Well, my life, the

comments

, sorry guys, I'm trying to figure this out. I don't do this very often. I always get lost. Hi carmen. Well, I think it's working now. It's too

late

. I know, but I have some free time. Hello. so basically I wanted to come here and I have my laptop right behind you and responding to some of the

comments

that I got from my majority was one of my recent runs through Dollar Tree and it was a pretty touchy subject. So I just wanted to come here and clear something up, and if you don't know what I'm

talk

ing about, it's the hallway that's called huge edition of Dollar Tree Haul Home and new finds, my cleaning videos, yeah, I'll try that. make more cleaning videos because I guess they are like a hit and people like to watch them which I actually ordered from the store thanks for recommending it oh yeah I love shopping miss by the way guys I know I have some questions As to who the store was I am missing winners so I need to contact them as soon as possible anyway.
late night talk with laura replying to your comments regarding customer service rant
I'm going to go into the other comments that way I can respond to some of the comments that were said in that video because I received a lot of comments and I wanted to apologize in case I came across as a brat or a diva or all kinds of things, so I wanted to apologize because I didn't mean it should come out like that in Okay, this is great, don't apologize to anyone, you're so sweet. Hello from Covina California. I get a little nervous coming live. I don't know, I feel like this is very strange, but you are there and I am.
late night talk with laura replying to your comments regarding customer service rant

More Interesting Facts About,

late night talk with laura replying to your comments regarding customer service rant...

I feel like I'm actually interacting with you guys and it's a little better, but I don't know what you guys think. Well, let's get into the comments. Well, I don't know if I should do this. Okay, so the first comment. I'm going to do something like the top comments. I don't think it's fair for anyone to say "find a job you enjoy", not everyone is lucky or qualified to do what makes them happy, if so, not everyone is lucky or qualified to do what makes them happy. Be happier and kinder people. I don't agree with that statement that I enjoy watching

your

videos and I don't know, I think I used to be a dishwasher, guys, just so you know, I used to be a cashier.
late night talk with laura replying to your comments regarding customer service rant
I work in retail, I know what it's like and I know some of the comments here that we say, I like to walk in the shoes of people I don't know because I've never worked in retail, I've never been a cashier. I've never been understaffed or understaffed when in fact I've had all of those things, so I thought it was a little unfair that people said I don't know what it's like to work in retail when in reality I've worked in the retail, so I don't know, I think it's a little bit unfair, so I always say look for a job that you enjoy because I personally did, like when I worked in fast food, that was like my first job. and I didn't want to do that anymore, so I applied as a cashier and I decided to go into retail and I worked for that retail business for a long time.
late night talk with laura replying to your comments regarding customer service rant
I'm not going to mention where I worked exactly because that's not really important, but it was very busy there, we wouldn't have enough staff, but that doesn't mean I would be willing to provide bad

customer

service

, which is the main reason why In the first place, I would even have a job. I always say look for a job you like because that's what I once did. I didn't want to be a cashier anymore. I applied for a different position, a different job, and I think it's very important that we have a plan like we have. have a plan for ourselves if we don't plan ahead like it's whatever life decides destiny will be so I'm a big believer in making a game plan not only for

your

life but also financially I think it's very important that Save money for that car you want or maybe you want a house.
It's so much more than day-to-day activities and here's another comment I wanted to read. to you guys so I forget where it is but there was one where it said not everyone is qualified to do the jobs and I like my opinion and honestly this isn't meant to sound negative or like this is my right way of doing it. I know what I'm

talk

ing about like I'm an expert in life, not at all, this is just my humble experience and I hope I can shed some light because maybe there are a lot of cashiers who watch my videos, I don't know, but I don't think you should pigeonhole yourself.
I think you should really like working towards your goals and you might not be a cashier anymore if that's not what you want. I want to do I've met some of the coolest people who are cashiers who are older and they enjoy it like they really enjoy their job and it's kind of refreshing so yeah don't let other people label you as something else that I wanted to do. I tell you that I used to work in fast food and I remember complimenting a lady who went through the drive-thru and saying, "I really like your car, you know it's beautiful, and then she responded by saying that they never will be." able to afford this and I think that's always with me because why would you say that to someone especially like when I worked in fast food when I was in high school?
I was like I don't know, I think I was like a junior in high school and I remember I was always a hard worker. I think it's very important to be a hard worker, to be the hardest worker in the room to know, to get the next promotion to advance. He also had a manager. that he would really like to push me out of my comfort zones. I would like him to make me complete all kinds of different projects on top of all my responsibilities because he really cared about me and he really wanted me to like him. the next level, the next promotion and there would be times when I would like to not finish the project.
I would finish maybe 75% of the project and whenever I wanted I would meet with him again and talk to him about things like Why didn't I complete it completely? I would like to think of some story and it could have been a true story, maybe I like that we were short staffed. I didn't get the chance, you know, like blah, blah, blah and him. I always said Laura, that sounds like an excuse every time and I appreciate it because he was brutally honest, like he was telling me the truth and that's literally what made me better and then I feel like I'm missing all of your comments, guys.
I'm getting too into the video, but I think he liked it to this day because it pushed me to like my limits, even if I was 90% complete with a project and it would have been like an improvement over that 75%. , he would do it. being like that sounds like an excuse it's not complete yet it's not done it's not done yet and I feel like we do it a lot of times I feel like we put obstacles that aren't there in front of us and it's very unfortunate because I feel like With that complaining video I made , a lot of people were offended and I felt very bad.
I thought, oh man, maybe I said something I shouldn't have said or wrote something different and didn't quite tell you every little detail about that situation, so I sincerely apologize if I offended anyone if it is for any reason if you're a cashier. and maybe you have a similar perspective on I don't know, maybe

customer

service

is too hard on me Personally, from my humble experience, I don't think it's a bad day or just personal problems that I may be going through or maybe that we have understaffed or overworked. I don't think any of that justifies taking it out on my client, but that's just me as a human being, so I just wanted to like it.
I said come here and read these comments because I feel terrible that people think I'm like Queen when I'm not, like I was a dishwasher for crying out loud, like I'm not better than you and I feel terrible about it. That someone might think that, so here, let's read another another comment. I'm in South Texas. Hello ladies, there are no bad comments coming. From me Thanks Vicki Becca Okay this is from Sarah, the comment was edited so I wonder what the original comment said, but anyway she wasn't taking her misery out on you, maybe she was having a bad day, so Which I still don't believe.
This is correct. I don't think having a bad day justifies, you know, taking it out on your client. The main reason we work and I'm in customer service, that's what I do for a living, customer service and sales, and I just feel terrible because that's acceptable behavior when it shouldn't be like she doesn't. had a good attitude so let me continue reading the comment, maybe she didn't realize you had a reusable bag so yeah she asked me if I wanted to. I bought bags and I politely said no and placed my bag on the counter and then she proceeded to put them in like she was scanning the items and putting them in the folded reusable bag which in my opinion was pretty ineffective but like she was too busy with My daughter, you know, I just left it at that and ended up packing my own stuff for people who think I didn't end up doing that like I ended up packing my own stuff.
I didn't make a fuss or I couldn't. I'm not complaining, I didn't do much, I hope whatever she's going through, I hope it gets better, I really do, but I honestly think if she wants to make a change, she needs to change her attitude like I can't. I will even tell you how many times I have gone to a fast food restau

rant

or even a retail store and someone has been so helpful and so polite that I will literally give them my business card and tell them to apply if interested and reference me every time. maybe because I really appreciate good customer service.
Sorry, I'm getting too involved in the conversation. Well, let's look at her comments. Well, and there were some around here that I wanted to read. Mmm, you are. mad about that, so dumb, you don't look anymore, you're acting like a diva, a lot of places make you pack your own stuff nowadays and yes, I know I shop at Winco. I'm going to eat for less like they're cheap guys. to the Dollar Tree like I'm not expecting amazing treatment or anything in another comment below saying it's the Dollar Tree not Nordstrom get over it there are more important things to blink at and like I said I've been to guys of customer service that I've been insulted by, people have thrown things at me like it's been intense you know, but I still don't leave that to my next customer, that I'm treating like that is just not acceptable, um, another comment said that not everyone is qualified, which I totally understand, but I'm just worried because what are we doing to take the necessary steps to qualify, we just complain, what are we doing to fix the problem, I know, maybe .
You're not happy with your current job or whatever, but what are we doing to get a better job? Are we networking with other people? What steps are we taking? Will we go back to school? Don't know. I feel like it's really up to us to decide what we want to do next. It doesn't depend on anyone else. Yes I agree. I used to do it. be like I said I used to be a cashier and then that bag law hadn't been passed yeah and I would be more than happy to put your items in the reusable bag because they are like helping our environment not only that but also My job was easier because the bags are bigger.
This is the bag I took and a lot of people were saying the bags are dirty since this one is like new and I bought it at the Dollar Tree which I don't know. Guys, I'm going to put an end to this. I really hope you don't think you're in a box. If they are having a hard time with her with her job, they don't like her or maybe they don't. Like the people you work with, I think that's also very important. I believe that God puts these people in front of you so that you can learn from them if they are good or bad, if you work with people you don't like or just hate. you can't stand their work ethic or how they handle things, you're learning from them, you're learning how you don't want to be and if you have people in your life like managers that are really good, they're coaching you, they're motivating you, they're like trying to take you to the next level, like you're learning from them so that maybe you can help other people with their jobs that you know and that way you can encourage other people, so I don't I don't know guys, I just hope you understand that no It came from a bad place and it seems like a lot of people took it the wrong way, so I wanted to come here and address it quickly.
I'm trying to read. some of the comments aren't really people the company needs to invest more in their employees yeah that's another thing I was curious about because I've been to Dollar Tree and there will be times where the team members are fighting with each other . others like no, no, like I have to go on my break, I can't be calling anymore or like, like, I don't know, they make their own decisions, some people like it, they don't want to jump at the register and I feel like May be. It's like the company maybe isn't effective coaching or maybe it's management.
I really don't know, maybe it's not the employees, maybe the managers are the ones who are miserable and then take it to their employees like that's terrible because you It hurts you if you're a manager and you're like or hurting your employees likeI feel like I don't know, I feel like I've always been so mature so responsible always my whole life like why I don't know and something else like I can I don't know if you guys can do this but I can feel the energy it's like someone is like if I wasn't putting it off like I could I won't take it out on other people but I can feel their energy and maybe they say no. having a good time maybe they're having a bad day I can feel that energy even if they don't say anything I can feel people who are very happy and I can feel people who are shy and like I don't know, it's strange.
Do you know what I'm talking about? OMG, my birthday is in September. Am 26 years old. Yes, I'm 26. How hot. I'm not very hot right now. I actually have the perfect temperature. I am Virgo. I don't think I can sing. Do you like your current job? um, yeah, I like it, I don't like every little detail, but the positive outweighs the negative, and I love being able to interact with people and being able to serve them and help them and educate them and you know, make a plan for them that way they can achieve , know your objectives.
I like it, I like doing that. I like to help people. I have always liked helping people. I helped people all my life. I still help people even on YouTube. Yes, I know I have to distance my energy because I just know it's not good. It's like I don't even know. I feel like it's like a superpower I have. I know that when someone is in a bad mood, I feel good and I even like clients who are unhappy and come to me for help. I literally like to do everything in my power to help them even if they are in a bad attitude because I have had situations where I turn it around and then they are very happy and then they come back to me and then I like to build a relationship real with them and I like doing that.
Oh, someone. If not, he is a troublemaker. What is my job? I'm in customer service and sales, I don't work, what does that mean? Who do I block? Yes Pizza Pizza I'll check it out I've literally tried to teach Lain Lonnie Spanish more than English, but like you. You know, I speak English, so it's a little difficult to make sure that I'm always talking to her in Spanish, but it's been pretty easy because my mother's primary language is Spanish and Cisco's mother's primary language is Spanish, so that you know, they help us with that a lot oh I'm getting tired now if I have to clean this room a lot of perverts I like to miss all the perverts where the perverts rude guys you're so sexy thank you okay um I don't like speaking Spanish others I just feel that I would not speak it fluently even though I have clients who speak Spanish and they only like Spanish, I tell them that I am very sorry, that you know me very good Spanish noise, better Lavoie, you that and me.
Always try to help them, you know that and they understand because you know they know I'm really trying to help them. Emily isn't going anywhere. What's with everyone trying to kick Emily out? Emily is my home girl, she is like my sister from another life, she knows it. It's already, oh, how many times do you go to the Dollar Tree, that every week, a lot, my entire YouTube channel revolves around the Dollar Tree, so I go a lot, honestly, probably people, well, actually, the Dollar Tree at people I go to are really friendly and they know I'm like a regular, you know, but if I go to another Dollar Tree and I go there frequently, they like to look at me funny, so I go maybe like three, four times a week, okay, nolitours, let's call it. timeout I'm putting him on timeout he needs to learn his lesson you have to be nice to people I think I'll leave now because I've been here for too long talking and chatting with you guys it's been really nice I'm trying to go live more often guys, I really hope I can do it like a Saturday to Saturday like a

late

night

chat with Laura live, I don't like monetizing or anything like that.
I know what people think. I mean they know the money or whatever, they don't understand us, they don't get paid a lot of money on YouTube. I hope they know not. I like to depend on my full time. work, yes, I need to research or do my research on how to block people and how to slow down comments so I can read them. Questions and answers. I feel like I've answered a lot of questions here, maybe I'll leave this up. I don't know, I was thinking about deleting it and you know, the people who saw it saw it, but yeah, I'll leave now.
I hope to see you very soon, it was a pleasure chatting with you, thank you for everything. the questions and for interacting with me it really means a lot to me to have your support and it's all about the journey guys remember that you

If you have any copyright issue, please Contact