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In conversation with the team behind UrbanClap

May 30, 2021
All of us, especially in big urban cities, know what it's like to be constantly pushed by Harriston deadlines to try to find that elusive work/life balance to be stuck in traffic and basically not finding time for so many of the things we do. I wish I had a good time to fix things at home and so on. I trust startups to try and fix that problem. I am now joined by the co-founders of urban clap. They say that they are the largest online service marketplace in India. blitz by Helen Roberts Chandra are the co-founders of urban clap thank you all so much for taking our time to talk to us an online service marketplace for those of you who are wondering and can jump in and correct me if I'm wrong it's your one stop shop they say that if you are looking for plumbers electricians safe something personal like a beauty service even yoga and a tuition for your kids too yes absolutely yes thank you for having us exactly so i think you know if we step back the right services is something t What I at least described was very intertwined with our lives in the cities.
in conversation with the team behind urbanclap
You know we all need a tutor for our child. We need a plumber. an electrician. You know these are core services that are very important and traditionally what has happened is the models that have been in play have been what I call rehash versions of the yellow pages so you know the yellow pages gave us numbers of phone and you think all the rest of the work can be done by us as clients which means you know how to find someone who is trusted and verified finding someone who is available to me in my locality within my budget and that's really well it's actually very hard to do all of those things together so most customers would engage with word of mouth not really an online solution for these very basic problems they have in their lives were problems they I was borrowed the Raghav erase when we got back to India, so I think what we're trying to establish is a very confident market.
in conversation with the team behind urbanclap

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in conversation with the team behind urbanclap...

First and foremost, a destination where you know for sure that every time you come looking for a plumber, yoga teacher, guitar coach, or photographer, everyone there has gone through a checklist. very strict verification and you know they are among the best. that they are not going to look at your watch and decide the price that they are going to ask well, well, and that is an important point to take into account because this is the reality of the times in which we live, you do not want someone who is not. verified or someone who is Anton not sure or sure if he is allowed into your home we'll take a little closer look but I'd like to go back to where it all started now this maybe maybe there was a gap here the point you're making and you've decided to come and fill it now all of us have been aware of this void but you are the ones trying to fill it i mean how what caught your attention and how did three of you come to this conclusion that it's worth the worth a try so I think the problems are not big is that when the time is right and just put the right amount of effort here the way I saw it when we started India always faced this issue of delivery and professionalism right and really I want to do something to help at the infrastructure level or create a better form of employment in a more structured way where not only do people do business, but there's a certain cadence to looking at the right form so for us urban clap is more about yes structuring side supply in a way where quality increases over time and all three i mean his his his his third co-founder varam cotton has decided to give this a miss, but tell me all three of you were on the same page like you got the idea. it hit you and everyone was like hey go for it or they were like back and forth or is this there something else.
in conversation with the team behind urbanclap
I just got to this point that this is what we're doing because me the three of us is not just one rson yeah no I think it was a fair ride so I think the first borrower and I started you know we started with a startup idea, I was too naive to say right now, but at the time we thought it was going to be the next big thing, so they added us for about six months or so and we realized we weren't really going anywhere. part so one fine day like we already know we put an end to yeah we blocked the stock and the barrel just closed it.
in conversation with the team behind urbanclap
Sorry to interrupt, but it's actually an important story to tell because it just shows that you don't stumble, yes, very often you fall on your face, but it's okay because you get up and down and then hit the bull's-eye somewhere else, yes. absolutely yes yes I think you know it was a tough decision to have no doubt about it I mean we put six months of effort into building something there was actually a decent amount of customer pull we were looking at the product that just wasn't was going to be the next big thing was so, at least from an aspirational perspective, we always wanted to solve a problem that was very big, very impactful, right, that wasn't going to be, it was going to be a good business style of life, but not the next big thing, so I think, you know, six months later, it was a very important question for us.
Do you know what was the fundamental reason why we wanted to do this? Was it just to make a little money or was it to build a very large sustainable value? adding company I think when reality was staring us in the face, that decision was easy to make right and to work with a new company: this one was called buggy, so we know a little more about it in the car sharing service than it was available in Noida now, how has the journey been from there to here? So when I came back to India, that was the first start-up and I was back in the whole service domain. much younger than a lot of things to play passion yeah great I spent three four months there and realized from the business perspective the operations perspective in the match game but it was still a real exposure to the operational side from India. exposed to what doesn't work at the end of the day why customers don't like a service what are the problems old professional point of view right and you know once I changed that then a lot of other things happen and that's the time we we met a second time yeah i see it happened that a first startup went out of business at the same time so this was actually his startup and he was doing everything from coding to marketing to bringing the autorickshaw guys finally into the army of a single man and you know. i get this nagging feeling when you're doing your first startup that this may not go anywhere similarly.
I had this nagging feeling about his startup too, the game isn't going anywhere either and we were looking for someone who could partner up and bring the technical skill sets on board so we were tracking him for a while waiting for his startup to launch and, so at least one person was glad when that happened, how do you want the board? you are now from IIT Kanpur as your version was not here today you both went on to have countless high profile positions at Boston Consulting Group gave your all to decide to go back and do something I am not sure if the idea was clear in your head yes because?
I think for quite a long period of time I have at least known that you know that I wanted to build a business from the ground up. I think there is a lot of pride and a lot of happiness. Trying to create value from scratch, this is something I've known for a while, I just don't think it's time, please you know all those things were coming together. I think Varun had similar aspirations, just as I'm sure Raghav did. I know late 2013 we felt a lot of things were coming together there was some degree of financial stability we had seen a bit of explained a bit of experience seen a bit of the world India and India kind of the consumer internet you know the startup ecosystem was coming of age we didn't get any younger so i think you know eventually it will always be the last leap of faith it's the hardest people roll their eyes oh everyone really yeah everyone mmm, that kind of thing you had to face, so I was understanding you.
I was going to get married at the time, oh, that's a big risk, that's quite a scare. My wife was very supportive of me, but I think everyone else was like, you know, hey, you just got married, what are you doing? Do you know why you quit your job? give it a little more time, take it easy a little bit, but you know these are things that are not right or wrong, you just have to go with your gut, you know, I felt like the time was right and I mean I jumped in, yeah. Wow What about you raka how it's been I mean I was told you once wanted to settle in Gulmarg and spend your days snowboarding that's it that's nothing like what you're going to do here no but what is it?
It's been like, I mean, how did you know that I want to do my thing and those are the consequences of the spoiled lifestyle that I've enjoyed the last six years, but yeah, I think a question that I asked myself once I started working and I think that everyone who goes to university always knows that they are going to do something on their own more or less well, so the only question that is decisive for me was what am I really working mainly working for money or those dreams and aspirations that somewhere deep exist that I need to achieve and for six months an intense brainstorming with the parents.
I think they are the most difficult people to convince me. If the call went well, let's switch back, let's start something from my own experimental experience. There is nothing you know. The orator lifestyle could have taught me which would have helped me to try something on my own so I want to go back to what you said, kind of asking myself, who do I want to make money or listen to? I mean, what is my highest calling in life? obviously the voice didn't pick the money Wow, and that's the generational shift I'm seeing because more and more people of you meet your kind doing your kind of cool stuff talking about creating value they always say we'll make the money I mean what better there is that trust there is also something you think all three share in common that you could have tried and failure doesn't come to mind at all nor do you think about failure fantastic yeah if i think about the early road build urban clabber is also pretty hard so I think they set the right context you know and you know the right expectations so whatever little limited success we've seen this is all a surprise to us and we never expect the company to pick up that fast, de In fact, we think it will take us probably four or five years to get to the point where we are today.
I mean, you three, each service as always, say you talk about this success and very often you can't go on Facebook and not realize that you know there's urban cheers and you're offering this. This is how I first found it. too, but do you ever tell yourself to slow down is it a conscious thing that's okay or you don't let go, how does it work? from someone saying it's a bubble it's going to last i think one of the core values ​​we built this company on one of the pillars of our culture is this word called basic almost everyone at urban clap knows that word inside and out it's called basic which means you know don't worry about the clutter don't worry about what's going on around you just constantly focus on the job at hand and if you do it for the job rather than the result there is always plenty of work to be done we've got a lot of work to do get it right so i think you know everyday that's really what we choose to refocus on actually you know i come back to i think it was your story that was saying hey you know where you're going to get all the cleaners for the big party you're having today after we announce now be round and guess how you know we were working until 2am. m. that day because there was a lot of work to do and you always had time to have fun, so I think I think people's doubts are valid across all generations.
I think you're going to have companies that will do well and you're going to have companies that won't do well. there are going to be failures and there are going to be major successes f or us, do you know how we jump on the bandwagon of success and that's why I think you know how to put your head down to focus on the problem at hand which, in my opinion, is disproportionately more valuable and disproportionately more important than anything else?

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