A Career in Freight Forwarding - Import (JTJS32008)

My name is Brittany Thakum. I'm 16. She currently attends Roseville College. I would like to learn how everything works in the

freight

industry and how everything has to arrive on time all the time when you live on a group of islands, since we make everything that is not manufactured here has to come by boat or plane and manage That process is the job of the

freight

forwarder. UTI is ranked among the top 10 international freight

forwarding

companies. Lisa Jensen joined UTI three years ago as an absolute beginner in freight

forwarding

and is now a supervisor. Hi Brittany, I'm Lisa.

Hello, welcome to come with me and I will show you around. This is our

import

effects department. They basically process the paperwork for any air cargo shipments that are coming into the company, yeah, yeah, now this department is our customer service department, yeah, they basically set up the order for the shipments that are coming in, yeah, um, and then , beyond, is our ocean

import

department, so they do the same as air. but with Ocean we basically process the documentation for any import that enters the country. Once we have processed that documentation, we pass the documents to our customer department, who then clear the shipment through customs for the container to be picked up once it arrives.

Here in New Zealand, okay Brittany, you have a seat, yes, we're going to throw you in the deep end a little bit, yes, and we're going to have you take some calls from some clients, yes, and how do I answer the phone. if you just say welcome to uti britney speaking ok some key points you will want to ask the customer when you call will be do you want the shipment to be frayed or air separated what type of cargo do you want to bring whether dg which is dangerous goods , we want to know where the payload is coming from and what data is required on the site so that when they need the payload to be here for anything else, no, that should cover it for now, okay, so thank you. great, i will be back shortly and see how you are doing, welcome to uti britney, this is hello, my name is john, i am looking to import some products, oh yes, would you like them sent to you by air or by sea please, by air? cargo, yes, and what were they going to import?

They are radioactive medical supplies, so they are dangerous goods. A 20 foot container, yes, full of new scooters. New scooters. I'll take care of that and let you know when I've got it all figured out, okay, thank you very much, bye, okay Brittany, how did it go? I had two orders, okay, yes, one for radioactive medical advice to be shipped by air from Melbourne, okay, and a 20ft container full. of scooters italia will be seafood the next step in the process is an email alert to the uti offices at the ports from where the cargo will depart then the details are entered into the computer system so that it can be tracked throughout the journey, soon the confirmation is received from the port of origin and the goods are loaded and on the way I basically left school I come from a small world living and I came here looking for a job I was not sure if I wanted to study or go directly to work so I decided to get a job , first get something and then decide from there where I wanted to go, instead of, you know, getting a student loan, going to college, studying something that wasn't really going to help me in the

career

that I chose.

I love dealing with all the different cultures. You learn a lot about different countries. On a daily basis you can talk to people from China to the United States and anywhere in the world. That's really interesting. Now it's afternoon and express shipping. urgent medicine has arrived in the country lisa introduces brittany to suzanne this is suzanne suzanne is a customs agent here in uti so basically from the documents we have recorded for her she will go through customs and math so we can pick her up. the cargo once it arrives because the shipment of radioactive medicine is urgent, it must be micromanaged at all times to ensure that there are no delays, so that they go out to obtain an urgent authorization once the medicine is authorized, it will be delivered in uti lisa and brittany warehouse are available to ship it asap ok brittany as you can see here our radioactive medical supplies have arrived we want to make sure the courier is booked to come pick it up and deliver it as soon as possible soon as possible. as soon as possible, yes, okay, then we have called the messenger.

He should be to the right of him on the way, so we'll wait for him to arrive. He should be here shortly, yes, and we will see him off. There are always opportunities and positions available. available for young people entering the industry, there are many recruitment agencies that specialize in this industry and to get young people entering the industry, urgent medicine will reach the deadline, but the scooter container that Britney organized for being shipped from Italy is still four weeks away based on your tracking status, but so Britney can experience what it's like to see a transglobal email turn into a real shipment of real cargo here is when Lisa prepared before, so the next part will be unpack the container, yes. that we can bring those scooters for our client to the New Zealand market, yes, Brittany had great skill.

While she was at work we struggled a couple of times and she handled it very very well, she had excellent customer service skills. her when she was on the phone with our clients and she was really communicative and showed some great skills, so Brittany would definitely love to employ her. Yeah, I think it's going to be a really cool job and because it's a lot of fun. um there is travel involved and yes I think that would be great there are no specific entry requirements but having a clean driver's license and no criminal convictions is preferable.

Basic computer skills and good communication are required. It is a pleasant work environment. You can join from school and receive training as you learn, Continuing training is available if you want to advance in the industry and the skills you learn can take you anywhere in the world, There are modern apprenticeships and entry-level freight transport programs that lead to two national certificates cargo management and international cargo These trans qual qualifications cover national and international freight forwarding and knowledge of the customs brokerage sector goods movement customer service and communication skills is a great way to start your

career

and learn while you earn talk to trans qual about becoming a Modern Learner that supports local content so you can see more of New Zealand on air.