01 IELTS Test Builder 1 Macmillan Practice Test 1 Listening

ielts

test

builder

by sam mccarter and judith ash published by

macmillan

education a division of

macmillan

publishers copyright limited macmillan publishers limited two thousand three cd a

practice

test

one in this test you will listen to several different recordings and have to answer questions about what you hear there will be time for you to read the instructions and questions and you will have the opportunity to check your answers on the

ielts

listening

test the recording will play once the test is divided into four sections in the exam you will be prompted to write all your answers in the

listening

question booklet at the end of the test you will have ten minutes to transfer your answers to an answer sheet now look at section one in your book section one you are going to listen to a telephone conversation between a caller and a telephone operator call center while listening fill in the numbered spaces on the form identification in the book first you have some time to look at questions 1 to 5.

You will see that there is an example that has been made for you this time, only the conversation related to this will be played first. Platinum card service Rebecca speaks. How can I help it? I have some problems with my credit card account. OK. what's your credit card number let's see it's here somewhere oh here's the id and the security check is for a platinum card service so the card has been written on space, now the test will start, you must answer the questions while listening because you will not listen to the recording a second time listen carefully and answer questions one to five platinum card service rebecca talking how can i help you i have some problems with my card account credit ok what's your credit card number um lets see it's here somewhere ah here it is can i have the card number please yes it's six double nine two six double nine two three double four three three double four three double one four seven double one four seven eight nine two one eight nine two one ok can I verify that um six double nine two three double four three double one four seven eight nine two one that's all o and your name carlos de i just need to check some identification and security details if you will bear with me ok and what is your postal code se1 8bp se1 eight bp that is zorro all near london yes it is and the house number um 43 and can you give me your date of birth 13 of 7 63. and one more Check if you allow me.

Can you give me your mother's maiden name? ten for these questions there are three alternatives to b and c decide which alternative is the most appropriate answer and circle the correct letter yes now we can proceed with this yes sir I am sure you will appreciate all these checks are necessary for security reasons, so what exactly is the problem? Well, first, your computer seems to have gone crazy. I sent you 500 pounds and on the account statement it shows that I only paid, yes the account only shows 300 pounds. i paid ok i paid the 500 quid at the bank and i have my receipt and my bank statement shows 500 quid has been taken from my account oh i see what i'll do is check with the bank and see what they say ok? he said there was something else yes as if that wasn't enough my account shows £107 was paid 27 to a company called pan express I don't know who it is let's have a look it is genuine I can assure you it is not. mine was made on the night of may 12th maybe it's a restaurant tab you forgot there's no way oh oh wait wait yeah oh ok i just realized what it is is a restaurant tab um the name of the company is different from the name of the restaurant my mistake i'm sorry it's ok.

Was there something else? I don't know if I dare. What is it? Well, it's... The amount of interest seems to have gone up. If you look at your April statement, you'll see that the rate went down. from 16.27 to 14.99 that month oh yes you're right was everything yes basically ok and can you check my payment oh yes I will can I call you back I'll be home for the next two hours I have to leave at 11 ok which one is your number? back thank you bye that's the end of section one now you have half a minute to review your answers now move on to section two section two you are going to listen to a radio interview about quitting first look at questions 11-13 as you listen to part one from the interview answer questions 11 to 13. for these questions there are four a Alternatives a, b, c and d decide which alternative is the most appropriate answer and circle the correct letter and now let's hear what Mr.

Gold has to say say about quitting smoking. It was related to wanting to change your life and your desire to become an actor is That's right, Mr. Gold, um, yeah, so can you tell our listeners a little bit more about how you managed to give up? Touching my toes took my breath away, although I hated to admit it, the problem was not so much sitting down all the time but my habit of smoking 15-20 a day if I could have limited myself to three or four cigarettes a day. day that hadn't been a problem but i was seriously addicted and i mean waking up at 3 am. mostly my addiction meant making sure ne Ver was depleted at the expense of everything else, including necessities, so what did you do?

The thought of all my previous attempts to give up just wouldn't go away. This was something that had been constantly on my mind especially first thing in the morning with the chest pains coughing fits and headaches not to mention the frequent colds and sore throats but I couldn't imagine life without smoking I also enjoyed my life but what i longed for the most was to escape from the trap of a job that bored me i knew what i wanted and i understood something else also this time i was going to keep my little plan a secret now look at questions 14 to 20 while the interview continues complete sentences write no more than three words for each answer on the first of July I managed to go 24 hours without a single cigarette.

The next day I made it to 48 hours and then went for 100 500 1000. Easy, it was my little private game and I was winning it if anyone mentioned that they hadn't seen me smoking. me nice ly said i was cutting back i had to be sure of success finally a month went by and i felt confident enough to get out i had lost count of the number of hours i had gone without a cigarette all i suffered was a couple of bad headaches and then I was ready for the healthiest year of my life not a single cold for over 12 months now I realize the secret to my success was seeing this as an exciting adventure a way to help me become an actor and because no one knew what I was doing I never feared the accusation of lacking willpower if I failed with the right attitude everything turned out to be much easier than expected I finally got in much better physical shape went to drama school and became a a very interesting professional actor in fact i'm sure we all wish we had Mr Gold's determination well thank you very much Mr Gold and I hope our listeners appreciate come back from the experience that you and our other guests told us about today and maybe you will find your own path to success that is the end of section two now you have half a minute to review your answers now move on to section three section three go to listen to a conversation between a tutor and two students in the first part of the discussion they talk about a fellow student first look at questions 21 to 23 while listening answer the questions write no more than two words for each answer ah francis and steve hello now before to start the tutorial am i right in thinking she hasn't heard from lorraine no what about her um she already left what good she hasn't told anyone you seem surprised weren't you half expecting that?

Yeah but she could have at least told us even though we've been on the course together for the last three years and it would have been nice to know that she was always the type to keep to herself Yeah I know what you mean. Did she give her any reason? Well, she got that job. the course but sh We'll be back for exam week Oh well we'll just have to meet her on the mobile phone after class she's back in Wales first omg we'll meet her on the mobile she said she might not be So. it will be possible to contact her for a couple of weeks ok if that's what you want before we continue the conversation look at questions 24 to 30 now listen to the second part of the discussion the tutor and the two students are talking about the assessment marks for questions 24 to 30 there are four alternatives a, b, c and d, please decide which alternative is the most suitable answer and circle the correct letter to work on, we are here to see your assessment marks for your course work , I understand you haven't seen them yet no, not yet well you'll both be pleased actually very pleased yes francis you got A's for the year oh actually you got a star first wow didn't you are you pleased, francis? um, what about me? well, steve, you got a first place too, I didn't.

Trust me, you could have done even better, but there were some flaws in that 5000 word project you did on traffic management, and what about the book review that we had to do your own? I can safely say that it is the best we have ever had. Are you kidding. i'm not in fact you've won the departmental award for the piece it's a shame your project wasn't of the same caliber it's still not bad at all although it certainly isn't what do you think was the flaws in his project uh i just wasn't too happy with the conclusion and got a bit of a twist with the argument about road pricing in general his general conclusions were fine and i would say his thoughts on road pricing were quite original the problem was more with the actual ending, it was a bit disappointing, you started out good but then it ended quite suddenly, like you're sick of it, yeah I stopped quite abruptly, not much to say. although i knew it was important yeah that section needs ed a little more work on it but like i said overall it was very good and francis your project was so great we think you should take it further and maybe do a PhD or at least an M Phil, what do you think? um, I hadn't really thought about that, I was just worried about getting through this senior year and getting all the courses and exams out of the way.

I can understand that, but I think you should seriously consider it if you perform. both in your exams and your project work you are on track for first do you think i would get funding for it, any grants will be discretionary but you have as much chance as anyone else i would even say a lot. better one if you get your first it will be the only one we have had in this department for three years and i would love to be your supervisor thank you i would like that do you think i should start applying now or wait until after exams i think you really need to start thinking about it as soon as you can and steve what about you?

Have you thought about continuing the investigation? I've thought about it, but I've got a job lined up if I get a good degree, and honestly, I'm sick of not having enough money to do the things I'd like to do. May I understand that there is something that either of you would like to talk about? Yeah, I've got a couple of things I'd like to ask you if you don't mind, okay, we've got about 20 minutes left, so Steve, would you like to? go first to the right that's the end of section three now you have half a minute to review your answers now move on to section four section four you will listen to a talk on workplace bullying given by a college professor to a group of students first you have some questions time to see questions 31 to 33 now listen carefully and answer questions 31 to 33 complete the notes made by one of the students present write no more than three words for each answer good morning my name is dr mervin forrest and i specialize in management techniques and coaching i have been invited here today to talk to you about the cost to the economy of mismanagement and what i would like to dwell on first is an area that has been hitting everyone recently and that is coercion in the workplace or, to put it more simply, intimidation.

It has been estimated that bullying at work costs the UK economy up to £4bn a year in lost work time and legal fees and with the problem seemingly on the rise it is time managers took notice of what what is happening. I would like to think that what is perceived as bullying is nothing more than a lack of experience, insecurity or lack of awareness on the part of managers and not a conscious effort to attack someone, but that is perhaps a case of my naivety or too much hope. before dividing into groups to look at the first task on the handout they have.

I'd like to start you off with some of the main methods of bullying that have been identified so far. Basically, what I'm going to do here is give you an example. one or two points can all read the ohp clearly ifright away let's go now answer questions 34 to 40. write no more than three words for each answer while listening to the talk complete the notes made by one of the students present the first item on the list is to give people tasks that managers themselves cannot to do and that are therefore impossible to achieve this is in fact a It is a very common strategy used by managers to manage their subordinates.

It gives some people a false sense of security by watching others fail as they try to achieve set goals. Another simple intimidation technique is to constantly move the goal posts, especially when one's employees are in the way. of a task, this is not mismanagement, it is just plain stupid, all set goals and objectives must be easily achieved within a realistic time scale, sending memos to someone else criticizing the performance of a task where the individual has no way Responding is another common technique especially when the manager in question does not respond or makes it impossible for subordinates to communicate with him or her by not answering the phone one or not responding to emails this is not the style of a sound manager but the antics of someone with emotional problems if you behave like that don't expect your staff to respect you and now the tech bully it's interesting how all the tools were designed to help it can be weaponized dangerously the urgent email bully is fast becoming a problem in the office employees turn on their computers to deal with a series of bad emails drafted that make instant and often unrealistic demands that reveal the administration's mode of hysteria.

Have you ever felt scared before looking at your email, including your personal messages, all businesses should develop a business strategy that includes a code of

practice

for offensive email being forwarded to a designated person for action suitable. Now I would like them to separate. Get into groups and brainstorm other bullying techniques that you think you may have experienced and perhaps, if you're being honest, participated in. I can think of at least nine more intimidation strategies. I would also like you to consider ways in which you think each of the techniques on your list can be countered.

Is everyone clear on what the task is? Yeah, okay, you have 20 minutes. To do this, that's the end of section four, you now have half a minute to check your answers, that's the end of the test, you now have 10 minutes to transfer your answers to your ielts listening answer sheet.